• One of two security consultants in charge of a portfolio of 40+ clients ranging from 3-500 users with both on-premises technical stack as well as hybrid and cloud only technical stacks• Did the majority lift on the implementation of a new SIEM + SOAR that was implemented to clients enrolled in our security services with the ingestion handling all aspects of our clients in-use technology (including firewalls, Active Directory Servers, Entra-ID/Google Cloud, and more.)• In charge of leading hands-on incident response engagements for clients utilizing Google Cloud Products and Microsoft Azure services and for clients utilizing on-premises equipment/software• Managed incoming alert flow and performed Digital Forensics and triage on all incoming log data to provide timeline and other relevant data to individual incident cases, then forwarded to clients as after-action reports• Performed regular seminars hosted for clients and non-clients to learn more about security services and to help foster an “ask questions” environment in future engagements, with the lessons around email security, account login activity and suspicious multifactor alerts/requests as well as selling new security services to customers

Contracted to FTE position in the Incident Response space, operating as a Senior Security Engineer consulting on Phishing and Ransomware cases.•Led engagements with clients, providing direction back to junior engineers and working hand in hand with the Digital Forensics team to provide answers and quick service/restoration of environment•Stood up Windows based server environments (Domain Controllers, VMWare host environments, DFS, DHCP server, etc)•Created PowerShell scripts to manage parts of the stand up process

Full Time position as the manager of a team of 6 international employees (originally 10), operating in Cloud Systems Engineering positions for a company serving a large base of clients in the investment bank space.•Heavily involved in the ITIL processes (change requests, ticket in/out flow, labor tracking) •Weekly/semi weekly server patching, quarterly DR testing, Installation of new applications at a company wide/client wide level•Assist in the process for resource assignment/task completion as it pertained to onboarding/implementing new clients•Process clients no longer using services for decommission•o365/Exchange Server administration and management

Empower Retirement , Greenwood Village, CO Jun 2021-Aug 2021Technical Deployment of windows 10 in which I led a team of 7 to image and dispatch4,500 users’ machines using SCCM with a focus on security and time management. Thisproject had a 6 month deadline and ultimately we met this in 3 months.•SCCM management/image creation•Customer service mindset, mass logistics involved (shipping, coordinating)•Team Management/Resource Management

Interim position in which I was the number two decision maker for the IT Dept for amedium sized Healthcare company. Was brought in to help consult on VoIP systemsmalfunctioning and to help create new Azure/InTune Policies for all of their devices.•Intune MDM and Policy Management•YAML/Ansible for automation of daily tasks•Azure/O365 Licensing Management

Solo Project Manager/Deployment Lead for a developing Senior Living facility company.This role involved being the sole decision maker for ordering new equipment as well asdeploying it to current and new users as a result of acquisition. Traveled to multiple newfacilities and set up entire IT infrastructure after coordinating vendor deliveries on time.•Work with hardware vendors to ensure delivery of all equipment to the sites•Lead multiple teams of individuals across multiple projects to deploy equipment•Provide status reports to C-Level Leadership•Manage SolarWinds and Desktop Central reporting to gain single source of truth.

Very rapid project lead role for a Windows 10 roll out across their entire organization. Ilead a team of 5 individuals through the course of 5 months to upgrade approximately2500 computers utilizing SCCM. Project was completed with great success and veryminimal hiccups.•Work with C Level Leadership and executives to provide a solid plan and implement it•Utilized SCCM to provide fully patched windows distros and softwares•Provide the Technical handoff to the internal IT Help Desk for resolution of issue

Utilize high end tools like SCCM to deploy windows images to new PC, troubleshoot intermediate network issues, provide high level customer support with diligence, learn from and train under the infrastructure team to learn best methods and security practices

Coordinate with vendors/customers on implementing products and tracking project progress and status, Work on various projects set forth by upper management while coordinating with multiple internal and external entities,Troubleshoot issues with proprietary Digital Signage Software, customer-facing technical support (Virus Removal, PC Cleanup, boot-loading scripts), Network-based remote troubleshooting, use variables and expressions to fix broken digital signage, Interactions with vendors on implementing new products in R&D, Remote network troubleshooting using the GotoAssist and LogMeIn platform, Remote Server management (IIS, DHCP Reservations, Subnets/virtual lan), Create Documentation for internal-facing technical support in conjunction with our Systems Engineers to give clear and concise methods for various problems, utilize IIS and Microsoft SQL server to run a web-based platform developed in house

Drive to customers’ homes (25-40 mi), Provide face-to-face level 1/2/3 desktop and mobile support, Troubleshoot network-based issues, Load desktop/laptop computers with Windows/Mac OS X, Install and remove various Software at customer request, complex problem-solving capabilities, Provide Remote Assistance via TeamViewer platform, Image/Clone Hard Drives using Acronis True Image/Norton Ghost, Dedicated Server administration, Informative Web Site Design, Graphic Design, Provide customer training that details step-by-step methods for any inquiries (Social Media, general PC/MAC usage, Changing settings on any platform), create documentation for my customers to reference that would include pictures and step-by-step how-to

Work with direct supervisor and CEO of company to dictate implementation projects Create/Delete accounts in AD for new/terminated users, Reset passwords for vendors/investors, Manage wiring in server room, Provide level 1/2 Helpdesk support, Provide Labor Tracking and Asset Management via Sysaid Helpdesk system, Remote in to resolve issues via GoToAssist, Troubleshoot/Remove/Install Software, Advanced level support of Microsoft Windows OS versions 7-10, Provide Support for Microsoft Office Suites 2007-2016, VirPack Document Management system administration, Calyx Point LOS administration, Create Technical Documentation for a user-base of 250 employees for various aspects of the financial/technical field, utilize SQL for the Zavanta platform and Oracle Databases

Perform software installation, virus removals, basic troubleshooting, hardware installation and removal, pinpointing issues with diagnostic programs/processes, offer customer service in home for customers unable to travel to store, remote support Nerdlink customers with minimal effort and maximum results, clean restrooms, vacuum store, clean work area and mop the floor, Set up basic networks for customer peripherals

Perform installation of hardware and software, implement and manage a new timeclock system and the database of employees, provide networking support, troubleshoot basic-advanced issue for non-technically skilled workers, provide support to lower level technical support staff, create tickets to ensure workflow moves in the right direction, Create virtual servers, implement web server(LAMP) configurations, set up File Transfer Protocol and SSH connections for safely transferring files from server to guest

Perform software installation, virus removals, basic troubleshooting, hardware installation and removal, pinpointing issues with diagnostic programs/processes, assess customers’ needs and direct them to the proper gun, intake customer gold for pawn/sale, coordinate with sales team on orders needed/stock needed, clean floor with vacuum/broom, take pictures of all inventory for website data entry

Perform Virus Removals, uninstall/install softwares, troubleshoot hardware issues, go to customers’ homes to perform repair services, find equipment for the customer based on their needs, clean work area to maintain efficiency, call customers with status updates, set computers up for mirror imaging, repair OS with repair disks, Set up minor networks for the customers(with existing Internet Service Provider), other minor repair services

Sweep the floor, face product on the shelf, clean up spills/etc., put away left over product, bring carts back into store