Chris Fleischmann Email & Phone Number

-Create and revise Quality Management Procedures to meet GE Global ISO Standards.-Create and revise training program to ensure that all concerned employees are trained on both Quality Mangement Procedures, as well as Work Instructions directly related to their job function.-Created a template and a style guide to ensure a uniform look and feel to all documentation.-Documented and formalized the process by which documents are created, approved, published, and stored.

·Evaluated and analyzed various authoring programs to consolidate multiple outputs into a single source platform to save over $100M over the course of 18 months on language translations.·Migrated over 1000 pages of documentation from Framemaker and Microsoft Word into AuthorIT.·Developed and implemented a naming, format, and resolution convention for over 400 images in preparation for cost-efficient translation into foreign languages.·Spear-headed an initiative to create a new all-inclusive parts manual for service technicians, complete with new 3-D models of all components and assemblies.·Learned and used Pro-Engineer and Product View with minimal formal training to create graphics for product manuals.·Updated, edited, and managed six installation, operation, and service manuals for Hydrogen Fuel Cell generators using Framemaker and later AuthorIT.·Performed photographic duties, including digital post-processing to graphically document procedures and products.

·Restructured a 200 plus page hardcopy manual for more efficient functionality on the user’s end.·Managed and updated printed and on-line help file systems for a microscopy-enhancement application using Framemaker and Robohelp.·Composed and strategically disseminated press releases to both local news media and international trade publications to announce new products, research grants, and all other important business information.·Communicated with an international dealer network to keep them informed of upcoming product updates, releases, sales promotions and product training sessions.·Conceptualized the redesign of company website, along with all other sales collateral to align the core look and message, enhancing corporate branding.·Designed and created marketing collateral for a highly complex product line with an internal team and an external mass-media company.

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