Chris Monteith Email & Phone Number

Pickleball Kingdom Franchisee for the Delaware Valley including Philadelphia and Montgomery County, PA.

Harleysville , Pa, Us

We are an Amazon Delivery Service Partner (DSP) providing last mile delivery services to Amazon customers.

Hilltown, Pa, Us

Provide leadership to our family-owned business in developing new real estate investing business streams ; successfully located, fixed and flipped 5 homes (and counting) in the Greater Philadelphia area and provide property management for rental properties.

Atlanta, Ga, Us

Facilitated total-market service account management of a $14M budget that generates over 43,000 service incidents yearly; current market consists of Coca-Cola bottlers: Liberty Coca-Cola (NYC & Philadelphia), Abarta Coca-Cola (Pittsburgh/ Harrisburg/Lehigh Valley), and 20+ independent service providers located in the Mid-Atlantic regionIndividual 2017 year-end results include cost/call savings of $172k (1.3% decrease while service hourly rates increased 1.8%). Quality SLA’s showed increase: Fixed-Right-First-Visit: 2.7%; Completion Time < 12hrs: 2.6% and Quality Service Call: 12.11%. Cost savings and quality improvements were achieved by targeted tech training to increase efficiencies, routing improvements to increase travel efficiencies and addressing van and warehouse parts stock deficiencies eliminating additional trips.Recognized for collaboration and excellence through Coca-Cola’s PerQ’s Awards Program. Management recognition for execution of Wendy’s Freestyle acceleration and the Wawa Freestyle installation project. Assigned as Project Manager for the largest service network project in company history for McDonald’s. Task was to complete flavor change conversions for over 14,000 locations in 5 months’ time. Worked with cross-functional associates and peers to lead the project design, assign service providers, negotiate flat-rate project costing with service providers, then monitor weekly progress through conference calls and routine update communications to all functional partners. I was integral in project expenses being within budget and commended from the internal Coca-Cola/McDonald’s account team for my project management skills.

Atlanta, Ga, Us

Accountable for total-market service management of a $14M budget that generates over 43,000 service incidents yearly. Current market consists of Independent Coca-Cola bottlers: Abarta (Buffalo/Lehigh Valley/West Chester), Pottsville Coke and 10+ independent service providers.2012 year-end results include cost/call savings of $172k (revenue). Quality KBI’s increased: Fixed-Right-First-Visit: 2.7%, Completion Time < 12hrs: 2.6%; Quality Service Call: 12.11%. Cost savings and quality improvements were achieved by decreasing travel time, targeted tech training increasing efficiencies, and addressing van and warehouse parts stock deficiencies. Responsible for developing a process to have independent service providers install local market equipment for Coca-Cola. Traditionally, these installations were completed by our bottlers. Due to existing union issues in New Jersey, I identified a need to involve independent service providers in these installations. I led a team of cross-functional associates to develop this non-standard process for the company. This resulted in an independent service provider completing local market installations for the company. The process is under review and is the model to be used in other parts of the Coca-Cola system.Responsible for work audits, sales and service ride-alongs to ensure quality and adherence to company standards. Responsible to develop parts stocking lists that helped to increase quality SLA’s 3%.I was tasked with completing a large project for an end-user customer in a short period of time. Marketing had already been completed and the work had to be finished in-time for March Madness (NCAA). I tapped my independent service network for resources bringing-in outside assets. I also was creative with paying the technicians to accomplish the work quickly. I negotiated through delicate union issues. The result was completion of the project prior to March Madness and sales increase of 3.8% (measured in VPO).

Atlanta, Ga, Us

Manage the execution of all aspects of field service and networks for Coca-Cola's products & services in the New York City, Upstate New York and Central PA areas. Essential role is to manage and continuously improve the service and installation network through collaboration and consultation with customers, the Director of Service, service manager, technicians and account teams.Accountable for total-market management of a $3.2MM budget that generates over 26,000 service incidents yearly. Current market consists of (2) Coca-Cola Enterprises Market Units (CCE-MU): Metro NYC and Upstate NY/Central Pennsylvania, and (4) independent bottlers: Buffalo Coke, Lehigh Valley Coke, West Chester Coke, and Pottsville Coke.Maintained responsibility to develop, steward, and sustain relationships with customers, bottlers, service providers, and account teams while delivering superior customer service and controlling operational costs. Achieved by developing concise action plans and daily negotiations to ensure delivery of key-business indicators (KBI’s) and Service Level Agreements (SLA’s) measuring cost, quality, and speed of service. Action plans, initiatives and processes are developed through consultation with customers and service providers and designed to increase quality while minimizing costs. A co-developed Annual Business Plan (ABP) is utilized to outline goals and track costs, revenue and progress. Markets have shown SLA improvement of 8-12% year-over-year. Work alongside cross-functional associates to steward the Coca-Cola service product as a functional competitive advantage with customers. Manage customer issues to negotiate an outcome favorable to our customer and the company and to be sure costs are aligned with company goals.

Atlanta, Ga, Us

This unique position within the organization calls for continuous negotiation with sales account teams, bottlers and service providers to gain commitment and alignment for resources so all reactive service work, projects, and installations are not delayed, within budget and to established quality requirements. Responsible for work audits, customer issue resolution, service rates negotiating, and completing sales and service ride-alongs to ensure quality and adherence to protocol. Recognition of commitment through Coca-Cola’s Red Tag Awards Program (internal recognition from peers) for outstanding commitment to customers and received 2 CSO (Customer Service Organization) quarterly awards, 1 for a cost savings initiative and 1 for leading a Best Practice initiative.

Philadelphia, Pa, Us

Executive Manager leading a customer-driven service department in a TQM manufacturing environment. Manage the complete operations of the Marine Division and Service Departments including customer relations, forecasting service & parts stocks and parts distribution, coordinate with engineering & sales to identify customer needs and resolve crisis, work with manufacturing to identify and resolve quality issues, coordinate installations, equipment sales and marketing, develop departmental budgets, project costing and management, capital costing and expenses, develop policies and staffing decisions. Together with other management team members, develop and communicate goals to colleagues while keeping projects to schedule and within budget.

Philadelphia, Pa, Us

Manage sales, marketing, and tech support for the Marine Division of the company, work with distributors and customers to increase equipment and parts sales, develop marketing programs, monitor competitive issues and manage high-profile house accounts.On-going projects included revising Technical Manuals, writing service bulletins, working with sales to develop marketing plans, consulting with engineering to improve product designs, designing electrical circuits for power distribution and controls, developing and managing customer survey follow-up programs to ensure total customer satisfaction, and project costing. Maintained certifications with regulatory agencies: UL, ETL, CSA, and NSF.Special projects include managing the import of a private label product line. Project included international travel to meet with the manufacturer, review expectations, develop electrical and mechanical characteristics, develop marketing plans, work with regulatory agencies (ETL & NSF) to obtain 3rd party approvals, ultimately bringing the product on-line and ready for final manufacturing and sales.

Philadelphia, Pa, Us

Managed 4 road technicians, 2 inside technicians, and 1 administrative assistant for local service revenue; worked with over 120 independent service companies to ensure our products is serviced correctly and promptly; resolved machine problems via telephone; processing and approving warranty claims.

Philadelphia, Pa, Us

Built the customer service department from 1 technician to 4 street technicians and 1 internal phone technician. Trained independent service companies; established parts inventories with distributors; resolved service issues. Developed department reputation for prompt, efficient service and for unquestionable product backing.