Christine Foley Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Work with large healthcare organizations to help develop and/or strengthen a formal data archive program tailored to meet their individual needs. Engagements may include, but not be limited to, the following:• Creating an archival application portfolio for each facility with archival disposition recommendations for each application based on data type, ongoing use cases for data, support contracts, etc.)• Establishing/facilitating data retention governance committee to help determine/review enterprise retention guidelines, organizational strategies for archival of specific data sets, and establish a structure for defining the priority weighting factors to be used when establishing timelines. • Creating Request for Proposal (RFP) template to be used for archive vendor(s) selection.• Building appropriate project plan/project management reporting/agenda templates to be used in project execution.• Developing archival dashboards to track key project metrics (i.e., # of active projects, cost savings, etc.)• Assisting/mentoring Program Director on critical components of archival project execution oversight and resource planning.• Preparing/maintaining archival budget and associated timeline for archival work.• Establishing communication forums with key stakeholders to secure buy-in, share project updates, and obtain help with critical project decision making for their projects.

Brecksville, Oh, Us

Accountable for finances and operations related to successful implementation of the DataArk (data archival) product; management responsibility of 60 team members included Sales Consultative Services, Account Management, Project Management, Data Extraction Management, Implementation Consulting, Quality Assurance Analysis, and Data Migration technical team services. Selected accomplishments include:♦ Built critical operational infrastructure from ground up to support 900% revenue growth over a 6.5 year period. ♦ Oversaw successful execution of 500+ software implementation projects with over 120 national hospital based clients.♦ Led negotiation of $10M+ multi-year agreements with key customers through initial and/or add-on contracts.♦ Guided strategic expansion of software product offering in an Agile development environment to incorporate archival of clinical and ERP data sets into what originally started as a revenue cycle only archival product.♦ Directed the design and implementation/integration of Microsoft CRM Dynamics and Workfront applications for managing both the processes and data analytics associated with the organization’s sizeable sales and project implementation pipelines.♦ Presented at national HIMSS and CHIME events on topics related to data archival best practices and legacy system retirement roadmap development o ‘Application Retirement Planning: Compliance, Cost & Access’ (April 2015 – HIMSS) o ‘Data Retention in the Cloud’ (October 2014 – CHIME)

Worked with various healthcare provider and vendor organizations to provide guidance on new product development/market planning and/or process re-engineering for a key component of their operations. Please see attached document for further detail on engagements.

Scottsdale, Arizona, Us

Held P&L responsibility and oversaw all operational aspects for Receivables Management Division which served 80+ hospital clients throughout the United States and employed 45 associates working both locally and remotely to the corporate office. Selected accomplishments include:♦ Successfully merged best practices of two distinct business units (Claims Management Services and Denial Management Services) into a cohesive operational unit within a six month period.♦ Led design team for conversion of both service lines into new operating system.♦ Directed project team for designing and delivering drill down reporting packages for clients to access their data online.♦ Created key performance measurement dashboard for both service lines; cut reporting compilation time by 50%.♦ Managed key client relationships for the division to ensure service satisfaction and identify opportunities for add-on business.♦ Spoke at national professional association meetings on best practices for Denial Management in Chicago and Las Vegas.

Scottsdale, Arizona, Us

Managed all operational and fiscal aspects of mid-sized healthcare service corporation serving 38 hospital clients throughout the Cleveland, Akron, Canton, and Columbus markets. Oversaw $7.9 million annual 2000 budget and managed 98 employees working in Ohio office or on-site at client facilities. Selected accomplishments include:♦ Increased annual revenues from $4.8 million in 1998 to $7.9 million in 2000.♦ Expanded geographic presence from Northeast Ohio to Central Ohio.♦ Designed technical business and healthcare training units to help develop local business leadership for 19 different on-site hospital service teams.♦ Orchestrated development of client specific business plans to meet the goals of 20 distinct business unit budgets. ♦ Designed and implemented a benchmarking/quality program for the Eligibility Enrollment Service, resulting in an 8% increase in productivity and corresponding revenue.♦ Managed relationships with key accounts to ensure satisfaction with service and identify opportunities for add-on business.

Scottsdale, Arizona, Us

Held operational and planning responsibility for the Claims Management Services business unit, a start-up division focused on third party hospital billing and follow-up services. During this period, was assigned responsibility for the Denial Management Services unit as well. Selected accomplishments include:♦ Established a start-up business unit, Claims Management Service that generated 1998 revenues in excess of $1.7 million.♦ Re-engineered the Denial Management Services division, a financially deteriorating business unit, to turn a profit within a six month period; increased revenue over subsequent two years by 400%.♦ Increased hospital client base from 3 to 21 corporate clients within a two year period.♦ Re-engineered internal processes to increase productivity by 35%.♦ Designed customized, automated trend analysis reporting for clients to target areas for process improvement.♦ Consulted with key hospital departments integrally involved in the Revenue Cycle Process to decrease their denial rates for commercial/HMO payers.