Chris Foot Email & Phone Number

Salisbury, Gb

• Responsible for delivering a quality focus and product quality across the EMEA Business.• Regional owner of the early returns process to collect early life failure samples and work with engineering teams to implement corrective actions to drive down return rates.• Deployed and chair Quality Review Board to ensure and report on the quality of existing and future products coming into the Western Europe region.• Developed Product Quality dashboard reporting process to review and agree actions to drive down product return rates.• Responsible for quality input and sign off for HW and SW in the product development process ensuring customer expectations for quality, reliability and regulatory requirements are met.• Implemented regional issues management process to define communications and ownership for any customer impacting product quality issues from initial triage through to closure.• Manage all Customer/product quality issues in region including any local screening/ re-work and dealing with internal and external parties to ensure a satisfactory resolution and corrective/preventive actions.• Owner of the Voice of the Customer within the organisation and responsible for all Customer quality communications externally.• Led Lean Six Sigma Black Belt projects to improve a critical transactional process leading to a 50% reduction in cycletime and improved delivery performance by 2x. • Worked with Business leaders to identify Greenbelt candidates and mentor through to certification.

• Worked with ODM manufacturing partners to improve the quality of our products.• Performed quality assessments on manufacturing locations to identify improvements areas.• Managed the Supply chain actions and input to the regional quality issues resolution process.

• Championed & co-ordinated an internal Leadership Change programme (Quality Vital Signs); generating annual goals, reviewing baseline performance, action plan & status update coaching.• Developed and managed Business Quality scorecard and the Quality governance & reporting framework to provide quality operations updates to SLT on key metrics and initiatives.

• Managed all aspects of the Voice of the Customer framework including Customer scorecards and Loyalty Survey processes resulting in an increase in Customer Satisfaction of 33% in 3 years.• Implemented a Customer Scorecard programme with regular reviews to monitor key customer KPIs to gain number 1 ranking with largest Customer in Europe.• Utilised Digital Six Sigma methodology for the design & implementation of a supplier quality programme within Motorola Service Centres; identified $100k of cost savings.• Led several joint Digital Six Sigma projects with major Customers to address key issues identified through Voice of the Customer feedback process.• Provided leadership & development for 3 quality systems managers/engineers to support all organisational departments; implemented a knowledge sharing ‘Best Practice’ system.

• Deployed web based Business Management System to gain ISO certification for the 32 countries in EMEA and successfully transitioned the system to the new ISO 9001:2000 standard.• Managed Business Excellence assessment process and led teams to address key areas for improvement resulting in a 50% increase in assessment score within twelve months.• Implemented a quality improvement campaign to change internal culture and build quality as a brand.

Responsible for change managing the organisation from ad-hoc informal processes to structured approaches & continuous improvement focus & deploying ISO9001 Quality Management System.Instigated supplier management & rationalisation programme with improved performance by 30%.Implemented a cost of quality programme resulting in 35% reduction in quality costs over 2 years.Managed performance, regulatory Reliability, software test and Inspection programs and resources.Provided Project quality and project management expertise to product development plans.

Responsible for project management of multinational projects regarding regulatory product approvals.Provided consultancy on quality, safety, EMC and product compliance projects bringing products to market for blue chip clients including Cisco, BT, Sony & Pace.