Chris K. Franzen Email & Phone Number

Canton Of Zug, Switzerland

I am responsible for the overall portfolio performance, strategic development, and owner relations of Switzerland’s largest hospitality investment, the Bürgenstock Hotels AG.With experience spanning several continents, I have an accomplished track record in luxury, upscale and select service hotels, having operated through some of the most demanding.

Zug, ZG, CH

Zürich, Zürich, CH

Rome, Latium, IT

Leura, New South Wales, AU

New York, NY, US

Serving as a Freelance Global Advisor for Guidepoint on various topics related to the Hospitality, Travel and Tourism industry.

Mumbai, Maharashtra, IN

Noida, Uttar Pradesh, IN

Zermatt, CH

Selected as Newcomer of the Year for the Year 2024 in the prestigious Karl F. Wild Hotel Rating.

Dubai, United Arab Emirates, AE

I was included in the General Manager's 100 Power List for the Middle East by The Hotelier Magazine, the industries leading publication in the area.

Contributing on a frequent basis as a Guest Columnist with my thoughts about the Hospitality, Tourism and Travel industry.

Chicago, IL, US

Overseeing the operations in various cities in India; handling Hyatt's largest portfolio on the sub-continent. Hotels consist of Luxury, Lifestyle and Select Service units. Direct reporting hotels are:- Grand Hyatt Mumbai - Luxury full service hotel with 658 Rooms, Suites and Apartments- Andaz Delhi - Lifestyle full service hotel with 530 Rooms, Suites and.

Chicago, IL, US

Chicago, IL, US

Responsible for Hyatt’s Operation in the Emirate of Qatar and the Sultanate of Oman. Actively involved in the take over of an existing asset and the rebranding as well as the opening of the luxury Park Hyatt Doha.

Chicago, IL, US

• Overseeing the operation of the luxury 5-Star Grand Hyatt Doha only steps away from the city’s financial and commercial center.The hotel offers extensive meeting and banquet facilities, a full-service business center.
• Dramatically increased the measurable guest satisfaction levels during 2013 and achieved highest scores since the hotels opening.
• Increased the measurable Employee Satisfaction Level in 2013 to the highest score since the hotels opening.
• Through a change in strategy, increased revenues to the highest level since the hotels opening.
• Increased Social Media Satisfaction Score.
• Ranked first in RevPar in the STR competition set five years running after being fifth when taking over.2015 World Travel Awards Middle East - Qatar’s Leading Luxury Hotel Villa2015 World Luxury Spa Awards - Best.

Chicago, IL, US

• Overseeing the operation of this 5 Star property in the heart of the Diplomatic district of the Sultanate's Capital. The operation is consisting of several restaurants, bars, events and meeting venues and 280 rooms and.
• Business Traveller Awards Middle East – Best Business Hotel 2009.
• Conde Nast Award – Best Hotel in Muscat 2009.
• World Travel Award – Oman’s Leading Hotel 2010.
• Improved the Tripadvisor rating from position seven to first position.
• Largest social media reach of all hotels in the city.

Chicago, IL, US

• In charge of Front Desk, Business Center, Concierge, Guest Services, VIP Team, Airport Counter operation, Recreation & Spa Facilities, Grand Club Lounge as well as Housekeeping and Laundry. Managing 420 staff.
• Conde Nast Traveler Readers Choice Award – Third best Hotel in Middle East
• Winner ‘UAE’s Leading Business Hotel 2007’, World Travel Awards.
• Condé Nast Traveller Gold List 2006.
• World Travel Awards 2006 - Leading Conference Hotel.
• Travel + Leisure World's Best Awards 2006 – Top 25 Hotels in Africa and the Middle East.

Chicago, IL, US

Responsible for Budgeting, Forecasting, Revenue Management, Hiring of Rooms Division staff, Inventory Management, Strategic Orientation and People Development. Overseeing the operation of Front Desk, Business Center, Concierge, Guest Relations, Recreation &Spa Facilities as well as Housekeeping and Laundry. Reporting directly to the General Manager..

Chicago, IL, US

Responsible for Budgeting, Forecasting, Revenue Management, Hiring of Rooms Division staff, Inventory Management, Strategic Orientation and People Development. Overseeing the operation of Front Desk, Business Center, Concierge, Guest Relations, Grand Club Lounge (Executive floor), Security, Club Olympus recreation facilities, Housekeeping & Laundry..

Chicago, IL, US

• Responsible for Front Desk, Business Center, Concierge, Guest Relations, Grand Club Lounge (Executive floor) and Club Olympus recreation facilities.Managing approximately 35 staff, locals as well as expatriates..
• Winner ‘Business Hotel in Muscat 2004', Business Traveller Middle East Awards

Chicago, IL, US

Responsible for Front Desk, Business Center, Concierge, Guest Relations, Transport Department, and the Regency Club lounge, reporting to Director of Rooms. Managed 60 staff, all expatriates. 400 rooms Business hotel.

Chicago, IL, US

Analyzing local and international market, yield management, forecasting, budgeting, implementation of new guidelines and policies, strategic planning.

Mumbai, Maharashtra, IN

Barton, Australian Capital Territory, AU

5-star heritage style boutique hotel with 26 rooms.

Naples, Florida, US

Luxury 5-Star boutique hotel with 87 rooms and suites. Overseeing Front Office and implementing tools for e-commerce.

Berlin, DE

Part of pre-opening team for Germany’s largest Food & Beverage facility, the Euronet, at the headquarters of the European Central Bank buildings in downtown Frankfurt. The restaurant consisted of various culinary islands with life kitchen and provided the first fully immersive dining experience in Germany.

Mclean, VA, US

Evaluation of Statistics, Budgets and Forecasts, employee evaluations and interviewing of applicants, Duty Manager.

Mclean, VA, US

Supervision of the Reception and the Cashier Desk, Compile Statistics for Occupancy and Revenue.

Mclean, VA, US

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Front Office trainee.

In charge of Food & Beverage and Administration. Managing the day-to-day business of the restaurant.

Sommelier apprenticeship. Ranked first amongst all student in the state of Valais.

Three year Culinary Degree as a Chef.

Bachelor Of Business, Hospitality

Bachelor Of Business, Hospitality

Bachelor Of Business, Hospitality

English Studies, English Language

Food & Beverage Course, Food & Beverage

French Studies, French Language

Bachelor Of Commerce - Bcom, Hospitality Administration/Management