Seasoned, trained, certified professional applying cutting edge policies, processes and creative problem solving to modern technology. Responsible for the health, efficiency, upkeep and growth of an elegant and complex group of technical domains. Supporting production, test and DR environments on metal, virtual and cloud platforms. Security, servers, backups, unified communications, R&S, firewalls, MDM, applications and anything else that needs attention. Learning everything I can, teaching those willing to learn and giving it my best, every day.

Provide full range of IT Consulting services to SMB clients who are interested in leveraging technology to grow business opportunities or lower labor costs. We offer a cradle to grave approach and will do all phases of a given project. We are well equipped to provide guidance, project management, commissioning and decommissioning of equipment and full life-cycle support of new and legacy systems. We provide services for network cabling, telco, wireless, workstation, server and software.

Assist all levels of the organization with technology issues to include software and hardware break/fix, troubleshooting, installation. Currently managing projects for large-scale asset management, in addition to support duties. Having been initially hired for my expertise and eclectic experience in the various facets of the technology industry, I have been able to leverage my background and provide valuable input for the organization regarding a variety of projects.

· In less than two years I was instrumental in bringing a small corporation from a “kitchen table” operation to a $65 million gross revenue organization. This included site selection for our HQ, complete buildout of all internal networks, servers, VPN, VoIP telco and connection to 3 satellite offices in different states. Daily duties included all technology purchases, planning, project management and administration. Utilizing Office365, Cisco VPN, a collocated Server 2012 and Active Directory I was able to interconnect 100 employees in the field, virtually all of whom didn’t have offices. I was also key in migrating the accounting software, installing vehicle tracking devices, standardizing the desktop, securing the environment and interconnecting the surveillance systems for all sites. Finally, I also handled all desktop support calls for PCs, printers, cell phones and software.

· Supported all servers, switches, routers, LAN/WAN connections, telco and desk side user experience for the Houston, Dallas and Artesia, NM Field Offices. Selected for multiple national project leadership positions. Instrumental in in managing projects such as rolling out full device encryption, Windows 7 and complete hardware change out. All projects were spearheaded by my team from concept to user acceptance. Responsible for budgeting and reconciliation for the Field Offices under my purview. Implemented an Asset Management program that was adopted organization wide. Implemented a document library framework which allowed collaboration, versioning and peer review for acceptance. I received yearly bonuses reserved for the top 1 percent of performers for the entirety of my tenure

Supported 2000 users in a professional, industrial and fast paced environment where safety and results are paramount. Troubleshoot hardware problems, network issues, operating systems and a vast array of applications including custom as well as off the shelf. Repair and maintain printers, fax machines and peripherals. Proficient with many tools for problem solving, both software and hardware oriented. Successfully participated in a 2000 pc site-wide roll out of Windows 2000 from Windows ’95 and later Windows XP as well as two site wide deployments of new desktops, all ahead of stated deadlines and without budget overages. Assisted in the planning and implementation of a complete change out of wiring infrastructure and replacement of all routers and switches from Bay Networks to Cisco in an effort to standardize network equipment nation wide. Took lead in a process to create and implement a global data backup and restore process for 24,000 PCs and implemented finished product ahead of schedule for pennies-on-the-dollar of comparable solutions. Provide daily customer service in a face to face environment as well as remotely while maintaining a professional and courteous disposition. Other technical proficiencies include: VORA, VOIP, AD admin, mixed standard environments, Desktop/Server builds and maintenance, Lotus Notes, Outlook, Office, Remote Access, network\telephone wiring and hardware.

Responsible for all facets of daily retail store duties including: Cash handling, meeting sales quotas, PC repair, customer satisfaction, employee productivity and morale, payroll reporting, inventory control and building a more broad customer base. Promoted from salesman to sales manager and finally to store manager in less than 18 months. I was awarded responsibility for two more stores within a year afterward. Responsible for integration of inventory tracking software to provide real-time data to 5 stores throughout Texas.