Christopher Gallo Email & Phone Number

Chapel Hill, Nc, Us

Cambridge, Ma, Us

Cambridge, Ma, Us

Cambridge, Ma, Us

I have contributed since 2005 in a part-time fashion since 2008, facilitating business growth and development in the sale, rental, and lease of commercial and residential properties. I engage directly with clients to analyze their needs and overcome objections and barriers to close deals. Additionally, I play an instrumental role in preparing contracts and other legal documentation to serve the interests of clients and the agency.►Conducts competitive analysis to identify the organization’s competitors, understand their strengths and weaknesses and determine methods to gain an edge and attract more listings.►Increased market share in Fairfield and Litchfield counties by successfully converting prospects to clients.►Developed the company’s website and designs and maintains marketing materials to attract clients.

Irving, Tx, Us

I manage a $2M book of business, consisting of approximately 110 accounts, in the sale of semi-truck parts and diagnostic software. I partner with C-Level executives within large-scale logistics organizations and repair shops to provide solutions that add business value and optimize operational effectiveness. ►Achieved 100% of 2021 goal by August, successfully turning around a branch that had underperformed the last three years by producing over 100% gross profit to goal in 12 of the previous 16 months with respective territory growth. ►Named a “Top Salesperson” in Dec 2020 due to exceeding targeted plan and ranks #1 in “Show and Sell” demo sessions.►Expanded to seven categories per customer in the region from four with a continued upward trend.►Gained the confidence of the company’s largest client and grew the account from $200K in annual sales to $400K by building a solid relationship built on trust and frequent communication.►Conducted training and coaching on Salesforce to assist sales representatives in the region to gain an edge on client management and methods to increase sales and achieve territory growth.►Built sustaining relationships built on honesty and transparency. Communicated and met deadlines, followed up on interest and reported issues, and reinforced and met service level commitments. ►Conducts market research and evaluates client accounts and transactions to identify trends, anticipate customer needs, and promote business growth.►Competitively prospects for new business opportunities, including ongoing efforts to reactivate accounts.

I championed the service process for Genesis, Hyundai’s luxury car brand, to ensure proactive and timely follow-up and enhanced customer support. I serve as a trusted partner for customers in providing guidance and consultation on vehicle maintenance to ensure optimal performance and vehicle life. I also revamped the service process and implemented standards that rivaled high-end dealerships.►Generated a 45% increase in sales compared to previous years due to anticipating customer needs, employing a consultative sales process, and working diligently to ensure manufacturer reimbursements. ►Trained new employees and ongoing coaching and training to current employees on delivering high-quality customer service and support.►Additionally, sold, managed, and maintained service contracts.

Us

I received multiple awards for my ability to provide strategic leadership and sales success. I directly managed five Service Advisors, three Business Development Center Representatives, and 15 Technicians in offering consultation and facilitating replacement for service warranties and general manufacturer issues. Additionally, I successfully managed a recall project for Toyota, replacing frames valued at $20K each. ►Awarded “Top Service Dealership” in the region for customer satisfaction in 2018.►Recognized as the service department with the “Best Warranty Documentation” in 2018. ►Received recognition for multiple months as “Top Service Sales” in the region.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. • Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles.

Bellevue, Wa, Us

• Market wireless products and services to walk-in clients.• Conduct field visits to corporate purchasing managers to acquire large accounts.• Use competitor analysis, pricing and a cost/benefit approach during presentations.• Achieved 148% of goal for 2007, earning distinction as a top producer.