Chris G. Email & Phone Number

Lancaster, Pennsylvania Area

Responsible for ensuring the success of shows and productions by managing the technical and personnel aspects of all live productions.

Greater Philadelphia Area

Management of Social Media sites including initial setup, strategy, execution and posting. Scouting of bands and artists for Toil Records, developing new label strategy and relaunch planning and execution.

Greater Philadelphia Area

Greater Los Angeles Area

Requirements gathering and management of product updates and features across multiple B2B product lines for Video on Demand (VOD) and Multiplatform Video Delivery Services. Participated in development activities to ensure proper communication of requirements and accurate development of defined features and solutions. - Managed product and feature design from requirements to development hand-off- Managed requirements gathering via Stakeholder, Product Directors and Customer interviews- Worked effectively with Sales, Design, UX, Engineering and Executive Management- Management of multiple projects across multiple product lines

Greater Los Angeles Area

Managed the development of a B2B Premium SMS and Alternative Mobile Billing Solution for clients. Managed the initial development of a new e-commerce based recurring subscription delivery website from concept to launch, including wire framing and requirements gathering and generation. - Managed development of e-commerce consumer Quiz/Entertainment websites utilizing Premium SMS Billing for the European market- Managed relationships to establish Premium SMS Billing services in new countries - Managed the development of new organic produce delivery website- Developed Business requirements for new product ideas and features- Managed a cross-functional global team throughout the development process across multiple projects- Performed UI testing, bug tracking, and requirement prioritization

Phoenix, Arizona Area

Product Manager2006 – 2012Product Management of global online subscription, recurring and mobile billing solutions provider. Evaluated opportunities, oversaw idea generation, and developed features and services. - Supervised Training and Beta Testing departments and oversaw product research/support- Developed Product Requirements to meet product goals based on client feedback and data analysis - Led development of more user-friendly and higher converting consumer e-commerce payment forms as well as among the first to offer revenue-generating features, such as regional based subscription pricing and customizable currency conversion tools- Provided vision and ideas to add major new billing features and updated client web based B2B Admin tools- Improved ROI through new features and processes that cut time and expenses. Also increased clients’ adoption rate of features to as high as 50+% through a more user friendly product development strategy- Developed and implemented standard procedures for launch plans, created a companywide waterfall Product Lifecycle from idea submission to end of life- Created and led the integration of a partnership program with third-party billing and software development companies, such as SMS, EU-based alternative billing solutions, e-commerce shopping carts and affiliate programs to offer a more robust product billing solution- Streamlined the bug tracking process to easily identify critical fixes needed for greater customer satisfaction

Phoenix, Arizona Area

Product Manager, DRM Networks2004–2006Product Prototyper2003-2004Website Manager2001-2003Product Managed Video E-Commerce Solution and Digital Rights Management Services for entertainment companies offering VOD Services. Led developers accountable for coding, database development, UI implementation, and system architecture. Collaborated with Brand Manager on vision, features, strategy and product roadmap to design new features and solutions.- Spearheaded development of an e-commerce solution building a proprietary online store builder based on client feedback, enabling clients to sell and rent videos online via a secure credit/token and subscription based system- Created wire frames for new products, architected information layout, usability, and requirements gathering interfacing with user groups and software engineers- Initially hired to manage company website updates, and redesign information architecture for all sites

Phoenix, Arizona Area

Product Specialist2000-2001Merchandise Manager1999-2000Played instrumental role in creating, launching and updating one of the first e-commerce digital music websites based on a partnership between Virgin Entertainment and Wavo. - Led e-commerce and B2C website management in addition to web site marketing including merchandise management, sales tracking, pricing, development and execution of marketing promotions to increase sales- Tracked consumer usage based on analytics reports and statistics- Directed Product development of “JamCast Direct” IP Multicasting broadcast software and receiver

New Jersey

Developed B2B web based trade show planner, incorporating trade show management functions for strategic and tactical planning, pre-show and post show process planning, tracking and reporting.

Business, Computers, Accounting

Commercial And Advertising Art