- Project management of patient, provider, and employee engagement for various healthcare systems. - Develop and execute detailed project designs and deliverables for various healthcare systems.- Assist healthcare client partners to customize Gallup Online Platform tools and integrate them into their organization by offering strategic insights through qualitative and quantitative analysis. - Use segmentation techniques to evaluate findings at the system, regional, hospital, and department level. - Collaborate with client development and subject matter experts to deliver results regarding patient assessment of care (HCAHPS), provider engagement, and employee engagement. - Conduct business impact analyses to study the impact of engagement on various business and clinical metrics including HCAHPS results, employee turnover, termination rates, absenteeism, quality indicators and patient safety. - Specialize in the healthcare industry.

- Assisted patients in gaining coverage for medication from insurance carriers including Medicare, Medicaid, and private insurance- Assisted patients without insurance gain access to medication and care through our patient assistance program- Reported to Project and Site Managers to increase productivity of patient care during regular project meetings- Facilitated providers, patients, and laboratories enrolled in a support program that helped patients coordinate their monthly laboratory tests for high risk medications.- Educated physicians and facility personnel on program responsibilities and requirements to achieve safety results as mandated by the FDA.- Scheduled monthly laboratory testing requirements for patients enrolled in the program.- Provided a central location for access to the monthly laboratory test results for patients.- Worked on patients' behalf to prevent insurance benefit issues related to laboratory testing procedures

- Performed Physical Therapy related tasks with the supervision of a licensed Physical Therapist - Helped patients improve mobility, relieve pain, and prevent or limit further physical disabilities- Collaborated with physicians, nurses, physical therapists, and occupational therapists to provide multi-disciplinary care - Provided transport for patients to ensure efficient treatment sessions- Oriented new employee candidates and provided feedback to our Manager to ensure an adequate hire