Chris Bocompani, Pmp Email & Phone Number

Atlanta, Georgia, United States

Woonsocket, Rhode Island, United States

• Established a Centralized Resource Management Center to support MinuteClinic’s 1200 plus retail health clinics / 6300 plus COVID test sites across 34 states with over 37M patient visits and a 95% patient satisfaction.
• Hired, managed, coached, and supported a team effectively through rapid growth / expansion, increasing in size from 14 employees (in person) to a fully remote team of 75 employees with 4 Team Leads to provide business.
• Spearheaded system enhancements to improve enterprise workforce management efficiencies. - Implemented systemic processes for managing employee call-outs, providing visibility for how resources were adjusted to keep.
• Increased clinic open rates by 11% and reduced the number of weekend closures due to staffing by 70% per weekend day.
• Designed, implemented, and managed an efficient workforce scheduling process, which aligns with the ANCC Pathways To Excellence program’s commitment to establishing the foundation of a healthy workplace for nurses by.
• Collaborated effectively with internal / external stakeholders to support business needs.

• Directed ambulatory operations programs for 700 plus MinuteClinic locations across 29 states, impacting over 2500 healthcare providers.
• Developed / executed business opportunities and process improvements that aligned with company initiatives.
• Led / mentored a team of up to 10 Project Managers.
• Spearheaded efforts to position MinuteClinic as an industry leader in diabetes screening / monitoring by deploying state-of-the-art blood analyzers to clinics.
• Cultivated access management resources / best practices, increasing patient visit volume by 20% over the prior year.
• Facilitated One Customer One Store One Team Challenged Clinic meetings to promote collaboration between front store, pharmacy, and teams at store / field leadership levels to improve customer experience and drive the.

• Selected by the Caremark Pharmacy Benefits Management PMO to lead a major regulatory initiative to transition the Specialty business to ICD-10 coding.
• Guided a cross-functional team to ensure an on-time transition to ICD-10 coding, impacting business / IT partners.
• Collaborated across organizational boundaries.

Woonsocket, Rhode Island, United States

• Owned technology roadmaps to ensure alignment with company goals, focusing on work simplification, improving customer service, and bringing greater efficiency to front store, pharmacy, field management, and corporate.
• Deployed all aspects of projects, including internal marketing, requirements definition, technical design collaboration, oversight of development and testing, user acceptance testing, piloting, rollout, change.
• Developed the vision, scope, and solution blueprint for an enterprise-wide communications portal, utilizing a suite of tools that significantly improved internal communications.
• Stewarded the overall ownership, including vendor management, of an Enterprise Workload Manager, driving the execution and compliance of company initiatives.
• Awarded a company Breakthrough Award for designing a Key Performance Indicator / Enhanced Reporting platform that brought focus to the performance of the key service, execution, and financial metrics and saved Field.
• Reduced unauthorized seasonal markdowns in excess of $10 million in the first year by implementing an automated exception-based notification process.