Chris Gehringer Email & Phone Number

Lawrence, Kansas Area

Lawrence, Ks

Assisted in migration of data from legacy billing system to Knology's billing system. Main point of contact for legacy billing system database informationCreated Crystal Reports to mirror that of the Knology standards out of legacy databases

Responsible for analysis, planning and report creation to achieve optimal customer acquisition and retention. Performed analytical projections with reporting tools and summarized data into meaningful data comparisonsConsultant in business' exploration for possible move to new billing systemPrimary contact for database report writing and multi-system database accuracyMaintained list of outstanding reporting projects, completed projects and anticipated new projects

Devised, updated, maintained and scheduled hundreds of Crystal Reports for Marketing, Engineering, Customer Service, Warehouse, Telephony and Information Technology among other departments.Constructed and maintained intricate Customer Service incentive structure based on accuracy, telephone occupancy, schedule adherence and conformance as well as sales.Wrote ad hoc Crystal Reports as needed for customer audits and telemarketing

Headed creation of help desk team as well as call accuracy verification teamHelped operation through transition from service to sales-based organizationHelped to manage training as well as help desk calls for a call center of 40+ employees

Devised plan to bring bad debt collections in-house from third party company. Quadrupled percentage of dollars recovered within first six months.Headed a team of collections call out representativesImplemented processes to limit fraud and CSR inaccuracy

Answered Customer Service phone calls and emailsTook supervisor calls, as needed

Managed over 20 employeesSupervised order accuracy, promotions and scheduling among other day-to-day operationsEstablished inventory and worker accuracy system to enhance profits and decrease spending

Lawrence, Kansas Area

For a few years I helped compile the statistics for the Street & Smith's Guides to pro baseball/pro basketball for the consulting editor of those publications.