Chris Gernon Email & Phone Number

Austin, Texas, Us

Norwalk, Connecticut, Us

• Staff Software Engineer, Datto SaaS Protection application - Overview- Develop features and bug fixes for a large-scale, highly available SaaS backup application with a distributed architecture, multiple application components, and an infrastructure involving thousands of servers managing hundreds of petabytes of data- Collaborate with team members to validate software designs and ensure resulting software is both flexible and maintainable- Communicate with multiple developer teams to deliver cross-platform features, documenting interface contracts and coordinating development and releases- Mentor newer engineers through pair programming, informal training sessions, code reviews, and developing product-specific tutorials and documentation- Investigate and reproduce bugs in external APIs from vendors such as Google and Microsoft and communicate with their support organizations to report these and provide follow-up information to assist with resolution- Work regularly with Scala, Ruby on Rails, PHP / Symfony, Bash scripting, PostgreSQL, MySQL, Microsoft APIs, Google APIs, REST API development, ZFS, Elasticsearch, Git, GitLab, and Kibana• Specific Roles / Projects:- Worked with management to drive the creation of a Sustaining Engineering team to handle the highest-impact errors in the application and customer issues escalated by Support- As team lead of the Sustaining Engineering team, collaborated closely with Problem Management and Customer Success staff to triage and prioritize tickets, and worked with the team's engineers to investigate and resolve these issues- Primary engineer for initial release of seat management / discovery feature on new Scala-based framework, involving REST API design / development, data model design, and extensive interaction with Microsoft APIs- Worked on design and development of application reporting API gateway to integrate data from multiple systems and deliver significantly more accurate billing data to business systems

Bellevue, Washington, Us

• Lead Software Engineer / Chief Release Manager for CONNECTAssessment product - Worked with Project Management to gather and develop requirements - Performed software architecture and design within client-server object-oriented JavaScript/PHP service-based framework - Performed database design and analysis to support new features being developed - Developed new features and bug fixes in PHP and JavaScript• Lead Software Engineer for Pictometry Server Edition product - Developed database creation and population scripts for Oracle, MySQL, and Microsoft SQL Server - Added database support for Oracle and Microsoft SQL Server, including translating spatial queries - Designed and developed new features and bug fixes in PHP and JavaScript - Performed remote troubleshooting and debugging for customer installations• Software Engineer for internal spatial data collection and comparison tool - Developed customizable automation workflow system, including database and software design - Developed JSON-encoded workflow automation domain-specific language including simple conditionals and flow control - Developed queuing system using RabbitMQ and Python to manage automation and tracking of long-running tasks• Software Engineer for CONNECTExplorer product- Developed styling “theme” for UI elements for reuse in multiple applications using Sass- Worked with team to deliver new features and bug fixes

Rochester, New York, Us

• Software Engineer for Callfinity Context Call Center Suite (Callfinity C3S) product- Performed software design, development (in PHP, Erlang, C, Python, and JavaScript), integration testing, and deployment for new features

Rochester, Ny, Us

• Software Engineer for BlueTie collaboration suite product- Performed extensive software design, feature development, and bug fixes in C++, PHP, and JavaScript for the successful release of version 6.0, using load tests to identify and resolve performance bottlenecks

Rochester, Ny, Us

- Led a team of software engineers in prototyping and developing multiple web applications (primarily in Ruby on Rails, Perl, and PHP), deploying to production Linux / Apache servers, and performing ongoing application maintenance after launch

Rochester, Ny, Us

- Administered company's Windows / Macintosh / Linux network, email server, and LAN / WAN services, maintained and administered a custom internal operation management system, and supervised other system administrators

Us

- Performed application maintenance and feature development in COBOL for accounting and budget management systems for town governments.