Christopher Giametta

Christopher Giametta Email and Phone Number

πŸ³οΈβ€πŸŒˆ Mental Health | Empowering Through Education | Diversity & Inclusion Champion @ Talkspace
new york, united states
Christopher Giametta's Location
New York, New York, United States, United States
Christopher Giametta's Contact Details

Christopher Giametta work email

Christopher Giametta personal email

n/a

Christopher Giametta phone numbers

About Christopher Giametta

As an Experience Expert at T-Mobile, I have over 13 years of experience in the wireless industry, where I deliver exceptional customer service, build lasting relationships, and create tailored solutions. I ensure our customers have the best experience they have ever had in any retail store, by resolving their issues, educating them on our products, and taking ownership of any team knowledge gaps.I am also passionate about mental health care and education, and I am pursuing a Master of Education in Mental Health Counseling/Counselor at Hunter College. I have earned multiple certifications in Learning Management Systems, Instructional Design, and Learner Engagement, and I apply these skills to design and facilitate trainings for my colleagues and peers. My goal is to inspire and influence others, and to increase access to mental health care for diverse and underserved populations.

Christopher Giametta's Current Company Details
Talkspace

Talkspace

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πŸ³οΈβ€πŸŒˆ Mental Health | Empowering Through Education | Diversity & Inclusion Champion
new york, united states
Website:
talkspace.com
Employees:
588
Christopher Giametta Work Experience Details
  • Talkspace
    Credentialing Associate
    Talkspace Oct 2024 - Present
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  • Talkspace
    Credentialing Intern
    Talkspace Jul 2024 - Oct 2024
    Remote
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  • T-Mobile
    Experience Expert
    T-Mobile Feb 2017 - Nov 2023
    New York, New York, United States
    As part of the best of the best at T-Mobile, I ensure our customers have the greatest experience they have ever had in any retail store. I have achieved this through one-touch resolution of customer issues, being a product expert constructing complete solutions, and taking ownership over team knowledge gaps through creation, implementation, and measuring performance impact of a training program for IOT products. Additionally, I owned and improved team performance in the value added services metric through analysis of team performance, identifying reporting errors, and coaching to performance gaps. Using this information, I also developed, piloted, and facilitated a training curriculum for Internet of Things products, leading to a significant increase in sales.
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  • Best Buy
    Assistant Manager - Best Buy Mobile
    Best Buy May 2012 - Feb 2017
    Poughkeepsie, Ny
    β€’ Coached and mentored a team of 9 sales consultants, providing guidance on effective communication, active listening, and customer service techniques to enhance employee performance and customer satisfaction.β€’ Actively participated in the recruitment process by conducting interviews, leveraging behavioral and situational interviewing techniques; Utilized BrassRing ATS to manage candidate pipeline and ensure a seamless hiring experience.β€’ Assumed leadership as acting general manager during vacancies, overseeing operations, managing employee schedules, and ensuring compliance across multiple locations. β€’ Analyzed employee feedback surveys to identify areas for improvement; implemented data-driven training initiatives that increased engagement and achieved NPS targets.β€’ Managed employee training programs, ensuring 100% on-time completion of mandatory courses, and promoting continuous learning and development.
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  • Best Buy
    Mobile Sales Consultant
    Best Buy Oct 2010 - May 2012
    Poughkeepsie, New York
    Provided dynamic customer service to ensure personal and store goals were met and exceeded. Accurately processed transactions through PoS and specialized systems.Performed product demonstrations to delight and educate customers.Maintained exceptional knowledge of product and promotions to accurately and effectively tailor-make solutions for customers.
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Christopher Giametta Education Details

Frequently Asked Questions about Christopher Giametta

What company does Christopher Giametta work for?

Christopher Giametta works for Talkspace

What is Christopher Giametta's role at the current company?

Christopher Giametta's current role is πŸ³οΈβ€πŸŒˆ Mental Health | Empowering Through Education | Diversity & Inclusion Champion.

What is Christopher Giametta's email address?

Christopher Giametta's email address is ch****@****ile.com

What is Christopher Giametta's direct phone number?

Christopher Giametta's direct phone number is +184539*****

What schools did Christopher Giametta attend?

Christopher Giametta attended Hunter College, Baruch College.

Who are Christopher Giametta's colleagues?

Christopher Giametta's colleagues are Robert Ramirez, Chontel Johnson Mccallum, Lmhc, Anastasia Gabelhausen, Aditi Gohil, Jill Shinn, Moshe Miller Ms, Lmhc, Amy Tardio.

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