Christopher Giametta Email & Phone Number

Remote

New York, New York, United States

As part of the best of the best at T-Mobile, I ensure our customers have the greatest experience they have ever had in any retail store. I have achieved this through one-touch resolution of customer issues, being a product expert constructing complete solutions, and taking ownership over team knowledge gaps through creation, implementation, and measuring performance impact of a training program for IOT products. Additionally, I owned and improved team performance in the value added services metric through analysis of team performance, identifying reporting errors, and coaching to performance gaps. Using this information, I also developed, piloted, and facilitated a training curriculum for Internet of Things products, leading to a significant increase in sales.

Poughkeepsie, Ny

• Coached and mentored a team of 9 sales consultants, providing guidance on effective communication, active listening, and customer service techniques to enhance employee performance and customer satisfaction.• Actively participated in the recruitment process by conducting interviews, leveraging behavioral and situational interviewing techniques; Utilized BrassRing ATS to manage candidate pipeline and ensure a seamless hiring experience.• Assumed leadership as acting general manager during vacancies, overseeing operations, managing employee schedules, and ensuring compliance across multiple locations. • Analyzed employee feedback surveys to identify areas for improvement; implemented data-driven training initiatives that increased engagement and achieved NPS targets.• Managed employee training programs, ensuring 100% on-time completion of mandatory courses, and promoting continuous learning and development.

Poughkeepsie, New York

Provided dynamic customer service to ensure personal and store goals were met and exceeded. Accurately processed transactions through PoS and specialized systems.Performed product demonstrations to delight and educate customers.Maintained exceptional knowledge of product and promotions to accurately and effectively tailor-make solutions for customers.

Master Of Education - Med, Mental Health Counseling/Counselor, 4.0

Bachelor'S Degree, Psychology, 3.84 Gpa