Shift Lead for a network team tasked with the responsibility of proactively monitoring and providing tiers 1-3 WAN and LAN support for Macy's enterprise network consisting of Cisco, Meraki, and Versa networks gearEngineer III Spec-Sys Architecture – Shift Lead• Served as Shift Lead, providing first-third level technical support, proactively monitoring 10k+ Macy’s network devices.• Administered customer WAN, LAN, VLANS, data center, wireless environment, and LAN equipment including Meraki / Nexus Switches and F5 LTM / GTM load balancers.• Proactively monitored and managed Versa equipment, including Next Generation Firewall while also using Versa Analytics to troubleshoot network issues at the cores and branches• Prioritized and delegated workloads to maximize customer support and shift efficiency.• Utilized Solarwinds Orion, ThousandEyes, ServiceNow, and VZ Proprietary tools including ETMS, ESP, and DNM.• Collaborated with third-party vendors and carriers including Cisco, Meraki, Lumen, IBM, NCR, and AT&T.• Leveraged proficiency in new systems including Meraki Dashboard, Versa SDWAN, and Extreme WiNG Wi-Fi.• Created processes to train new employees to become self-sufficient.

Spearheaded migrating an onsite low resiliency Windows Server 2012 R2 environment into a virtualized Windows Server 2016 Active Directory infrastructure including a Remote Desktop farm, Hyper-V cluster, Tenable Security Center vulnerability scanner, and a Datto backup solution into an N+2 and SOC 2 Type 2 certified environment.Completion of this project provided 99.99% uptime, technological and productivity enhancements, and a highly resilient environment that minimized downtime and maximized productivity while also easily allowing for new branch offices to be deployed in minimum time. • Built out virtualized Windows Server 2016 Active directory forest, interconnecting over 50 offices to centralized management in the datacenter, including, DHCP, DNS, Group Policy, Hyper-V• Configured and managed over 45 Cisco Meraki MX cloud-managed firewalls, including IDS/IPS, Netflow and SNMP for security and network monitoring.• Designed and deployed Cisco Meraki wireless network spanning all offices providing secure SSID for business traffic for employees and separate open guest network for customers• Setup advanced group policies to automate the setup and configuration of new users, PC's and servers.• Maintained and updated policies and procedures to maintain strict compliance standards.• Developed and outlined the company’s IT Risk Assessment – SOC 2 Type 2 Examined.• Utilized Tenable Security Center Continuous View to monitor and detect possible security incidents.• Created filters for Tenable Log Correlation Engine for Syslog, SNMP, and log file alerting.• Provided detailed network traffic analysis using Tenable Passive Vulnerability Scanner for packet inspection. • Managed two Office 365 tenants and handled Office 365 migration from Google Apps.• Administered the server and workstation patch policy and firmware updates.• Oversaw the backup and restoration of critical servers, network equipment, and data.

• Planned and executed server and network upgrades to meet growing customer needs.• Provided rapid support to reduce outage downtimes and minimize lost revenue.• Utilized WSUS to apply critical patches and drivers to servers and workstations.• Identified security risks and recommended appropriate actions to close holes.• Demonstrated expertise while adapting to and discovering unknown environments.• Designed, implemented, and executed backup strategies for virtual and physical servers and critical data.• Built out an N+1 co-location site to host customers' servers, critical data, and network equipmentnt

• Analyzed alerts and logs, conveying critical information to the appropriate team.• Consistently exceeded established IT service level agreements.• Provided professional, tactful, and educational experience for customers. • Effectively supported and deployed Windows XP, Vista, and 7 operating systems.• Demonstrated advanced knowledge of hardware configuration and repair.• Monitor network and server performance with Solarwinds

• Mastered and supported new technology and services.• Programmed routers, switches, and other network equipment for network access.• Recognized as a dedicated chronic trouble technician due to excellent first-call resolution.

• Supported communications for various garrison and field environments.• Earned meritorious promotion to Sergeant for proven excellence. • Trusted by Commanding Officer to delegate tasks and see them through to completion.environment