Chris Gielda Email & Phone Number

Detroit, Mi, Us

Troy, Michigan, United States

Serve as the main point of contact in all matters related to client concerns and needs for Ford Dealer Training and Productivity. Address the client’s needs quickly and efficiently to strengthen client connections to achieve long-term relationships. Strategize and effectively support vehicle launches, specifically on all trucks across the Ford showroom as well as Mustang. Develop all Statements of Work for all truck training deliverables. Meet regularly with team members to discuss progress and find new ways to improve business.

Troy, Michigan

Manage Ford training projects within budget. Deliver projects to agreed upon scope and timeline. Manage expectations of project timing and delivery with all key stakeholders. Proactively document project deliverables and impact factors for all projects. Lead all involved functional groups, keeping communication open and making sure all members are working efficiently as a team. Drive resolution of workflow and project issues. Negotiate, establish, coordinate and oversee the project; results and requirements meet budget and strategy expectations. Ensure scope changes and additional work is addressed with Ford and team on a timely basis.

1 American Rd, Dearborn, Mi, 48126

Improved the Ford Motor Credit Company customer experience by leading efforts to improve the look, feel, and personalization of all customer facing correspondence. Reviewed CSI and customer verbatim data on a monthly basis and created summary of key issues and developed action plans as appropriate. Logistics Manager for the Customer Journey Mapping (CJM) Project to improve the consumer experience company-wide.Logistics Manager for the CJM Project: coordinated and led all efforts of a global cross-functional team consisting of 30 managers to improve the customer journey across all touch points and channels.The CJM project is a $500,000 company-wide initiative and a first for the Ford Motor Credit Company. Created content that increased traffic by over 900% on the Consumer Experience SalesForce social media group.Improved all outbound letters by successfully developing solutions to improve the customer greeting and format.Helped reduce Customer Service Center call volume as a Subject Matter Expert on a 6-Sigma Black Belt Project.

550 Town Center Dr, Dearborn, Mi, 48126

Wrote the dealer retail order guides for the Ford Explorer, Flex, Edge, Mustang, and Shelby. Ensured all order guides were in compliance with engineering and marketing offering strategies. Increased brand image by proofreading and validating all marketing content for the Utility segment. Provided support to the brand teams with daily/monthly sales metrics.Improved consistency by championing a project to standardize how vehicle content is listed in the dealer order guides. This format has been adopted across the showroom by all Ford and Lincoln brand managers.Reduced complexity for the product managers by creating the Showroom Content Alignment Project, tool to research and compare vehicle content availability across the showroom. As a member of the marketing team, supported the successful launch of the all-new 2015 Ford Mustang and the all-new 2015 Ford Edge. Demonstrated teamwork by taking on additional workload by serving in the Edge Product Manager role in program meetings while a colleague was on leave. Gained extensive experience on how program teams work together.Recognized as the Subject Matter Expert on an initiative to improve the Ford retail vehicle ordering system.

300 Renaissance Ctr Ste L1, Detroit, Mi, 48243

Managed a fleet of over 400 long-term promotional and media vehicles in three regions across the United States. Supported a national promotional team of field managers to ensure proper vehicle and brand exposure. Provided expert product knowledge, ordering guides, and monroney labels to support national shows and events.Managed the Major League Baseball account, one of the largest at General Motors.

13700 Oakland Ave, Highland Park, Mi, 48203

Managed the outbound GM Call Center consisting of 18 team members and an assistant supervisor. Supervised outbound calling on three campaigns including the GM Fleet Commercial Business to Business Center. Generated new business by averaging 50 new sales leads daily from making approximately 300 outbound calls.

1000 Chrysler Drive Chrysler Tech Center, Auburn Hills, Mi, 48326

Increased sales by entering, tracking, and ensuring timely delivery of all Sprinter fleet orders for high-volume accounts including Ryder, Penske, and FedEx. Tracked and coordinated the movement of a fleet of 50 demonstration vehicles. Supported the National and Government Account executives with expert product knowledge to generate fleet sales.

16800 Executive Plaza Dr, Dearborn, Mi, 48126

Developed, priced, and programed vehicle special order options for Ford Fleet car, truck, and utility vehicles. Designed and managed the US and Canadian Ford Fleet websites as well as all Vehicle Special Order dealer order guides. Coordinated efforts between the assembly plant, engineering, and the customer to ensure fleet orders were built correctly and on time. Point of contact for high-volume municipalities and major accounts.

High School Diploma, General Studies, 12

Activities and Societies: Broadcasting, Baseball, Golf, Bowling

Computer Systems Networking And Telecommunications