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Responsible for Quality, Service, and Compliance for Hematology Laboratory at Mercy Hospital Northwest ArkansasFINANCIAL MANAGEMENTMaterials Management (e.g., purchasing and inventory)Utilization ManagementLabor Resource Management (e.g., productivity)Revenue Cycle Management (e.g., coding)OPERATIONS MANAGEMENTIntra/Interdepartmental Relations (e.g. Physician, Nursing, Pharmacy)Facilities Management (e.g., space allocation, laboratory design)Equipment ManagementData AnalyticsVerification and Validation of Methods/TestsCommunication ManagementHUMAN RESOURCE MANAGEMENTEngagement (e.g., motivation, employee recognition, continuing education)Performance Management (e.g., onboarding, training, behavioral expectations competency assessments,evaluations, coaching, counseling, disciplinary action)Succession Planning and Staff DevelopmentRegulatory Compliance (e.g., CLIA, FMLA, ADA, FLSA, EEOC)Conflict ResolutionQUALITY MANAGEMENTProcess Improvement (e.g., workflow mapping, Six Sigma, Lean)Regulatory Compliance and Licensure (e.g., federal and state)AccreditationRisk AssessmentRisk Management/Medical‐Legal Issues (e.g., root‐cause analysis, failure mode effects analysis (FMEA))AuditingQuality Assurance (e.g., quality planning, quality control)Document ManagementNonconforming Events / Corrective Action and Preventative Action (CAPA)

Perform testing on blood and body fluids. Perform post-analytic testing including test reporting, verification, investigation of technical, instrumental, and/or physiologic causes of unexpected test results. Monitor quality control. Maintain inventory of supplies and reagents.OPERATIONS MANAGEMENTIntra/Interdepartmental Relations (e.g. Physician, Nursing, Pharmacy, Radiology)Equipment ManagementVerification and Validation of Methods/TestsCommunication ManagementQUALITY MANAGEMENTQuality Assurance (e.g., quality planning, quality control)Document Management

Supervise the activities and operations of Hematology to assure the high quality provision of Hematology, Coagulation, Urinalysis, and Flow Cytometry services:• Maintain compliance with CAP, CLIA and JCAHO standards• Prepare and submit annual budget• Direct the work of Medical Laboratory Technicians, Medical Technologists and other assigned staff• Manage inventory and finances• Maintain a system for routine and preventive maintenance of equipment and troubleshooting issues• Establish and maintain relationships with nursing, physician, and other ancillary staff in an effort to ensure superior customer service

Cerner PathNet Blood Bank Analystresponsible for participating in the implementation of Cerner PathNet Blood Bank with a focuson all stages of testing (Unit, Functional, System, Final FDA Validation). Performed all othertasks assigned by the Project Manager, Applications Manager, Project Director or ApplicationsDirector. Established and maintained relationships at the appropriate level with Client, in orderto provide appropriate escalation of issues, solution benefits, etc.

Provide expert domain knowledge and guidance on the use of Cerner technologies.

Part-time Medical Laboratory Scientist

Cerner Millennium DBA/Laboratory Information Systems (LIS) Analyst

Generalist PRN Medical Technologist

Generalist Medical Technologist/Weekend Charge Tech

Generalist Medical Laboratory Technician

Supervisor (Lead Petty Officer) of Specimen Receiving / Outpatient Phlebotomy – responsible for five full-time sailors. Physical Readiness Test (PRT) Coordinator – Responsible for preparation and coordination of the Laboratory’s Physical Readiness Program for 35 - 40 sailors.Military Readiness Coordinator – Responsible for Military Readiness requirements for 35 – 40 sailors.Hospital Color Guard Team Leader – Lead daily Colors and ceremonial activities.

Manager of Outpatient Clinic Laboratory. Responsible for all aspects of Laboratory Operations and CAP, CLIA and JCAHO regulatory requirements and compliance. Also, served as Registered Emergency Medical Technician (EMT), and worked in Radiology, Pharmacy, and Patient Care. Additional responsibilities: Linen Petty Officer and Sterilization Petty Officer. Received Certificate of Commendation for Outstanding Service. Received Outstanding Community Volunteer Award.