Chris Gill's Location
Melbourne, Victoria, Australia, Australia
Chris Gill's Contact Details
Chris Gill work email
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About Chris Gill
Dynamic IT professional with 20+ years of experience in Agile delivery, business transformation, and customer-focused solutions. A proven leader with broad technical expertise and a passion for delivering impactful results.• Diverse Industry Experience: Extensive background in Telecommunications, Construction, and Education sectors, with over 10 years each as a Business Analyst and in Technical Support.• Leadership & Collaboration: Skilled in leading cross-functional teams, engaging senior stakeholders, and aligning technical and business teams to deliver successful outcomes.• Strategic Problem Solver: Strong analytical skills and the ability to prioritize and resolve complex challenges under pressure, driving pragmatic solutions aligned with business priorities.• Clear Communicator: Expert at simplifying technical concepts for non-technical audiences, with outstanding written and verbal communication skills.• Customer-Centric: Committed to understanding and exceeding customer needs, consistently delivering high-value solutions that enhance user satisfaction.• Client Engagement & Account Management: Experienced in leading client engagements, managing SOWs, invoicing, forecasting, and growing client accounts.• Delivery Excellence: Ensure delivery objectives align with client vision, strategy, and roadmaps, driving cohesive and sustainable outcomes.• Team Leadership: Manage teams, including onboarding, performance management, and training, fostering a culture of growth and high performance.• Agile Expertise: Hands-on experience in Agile frameworks, leading inception workshops, iteration planning, user story definitions, and end-to-end testing.• Adaptable & Self-Motivated: A proactive, self-driven professional, skilled in working independently or within teams, consistently taking ownership and driving results.
Chris Gill Work Experience Details
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Project Management LeadFicoMelbourne, Vic, Au -
Agile Project Manager | Business Analyst | Scrum Master9X5 Consulting Dec 2022 - PresentMelbourne, Victoria, Australia9X5 Consulting is a trusted digital partner whose approach provides top-tier ICT expertise to clients, regardless of their size or complexityProject Management | Scrum Master | Business Analysis across a variety of internal and external projects for 9X5. • Led projects from conception to completion, ensuring it aligns with business objectives and delivers value throughout the development lifecycle.• Championed Agile methodologies (e.g., Scrum, Kanban) to promote continuous iteration, collaboration, and delivery of high-quality features.Break down project requirements into user stories and develop clear product backlogs that prioritize functionalities.• Managed project scope and timelines, proactively identifying and mitigating risks, setting clear deliverables, milestones, and timelines to ensure focused and efficient delivery within Agile frameworks. • Produced and maintained key project artefacts, including sprint plans, release schedules, user stories, and acceptance criteria, promoting transparency and continuous communication across all phases of the project lifecycle.• Monitored project progress and performance metrics, reporting to stakeholders and adjusting strategies as needed.• Fostered a collaborative and high-performing team environment, motivating and empowering team members.• Collaborated with technical and business stakeholders to gather requirements, ensure clear communication, and manage expectations.• Facilitated effective sprint planning sessions, defining goals, and allocating tasks to team members.• Led daily stand-up meetings to keep the team aligned on progress, identify roadblocks, and ensure clear communication.• Recently completed a key stage of digital transformation project for a not-for-profit -
Delivery Lead | Business AnalystKfc Nov 2023 - Jul 2024AustraliaProject Delivery Manager and Business Analyst on the migration of KFC's data analytics capabilities to a new Domo platform. • Engaged with KFC departments to capture bespoke requirements as well as those of the current reports being used. • Working with, and managing, the development team to estimate, plan and deliver the new reporting solution.• Creation of project plans, artefacts and documentation• Facilitated workshops, showcases, retrospectives and increment planning• Reporting to senior management on the roadmap, progress and costs throughout the project -
Project Delivery LeadLa Trobe Financial Dec 2022 - Dec 2023Melbourne, Victoria, AustraliaDelivery Lead on a multi-team, multi-vendor project to build a cloud-based solution to enhance their existing loan application processing system. This was the largest and most transformative IT project in La Trobe’s history.● Coordinated with multiple project teams to define and communicate the solution, plan project increments, align teams, manage and adjust delivery timeline. Monitored and reported progress, issues and issues to management. ● Collaborated with the loan department and other business units to gather requirements, draft user stories, document defects, and maintain the backlog. Facilitated story estimation and kickoffs.● Responsible for the Change Management process, decision and impacts with the Product Owner, vendors and team leads. -
Senior Consultant - Business Analyst / Iteration Manager At Fabric GroupFabric Group Jul 2015 - Nov 2022MelbourneFabric are a consulting firm with offices in Melbourne and Dalian (China) who specialise in Agile software development and support. I have worked on client engagements in the roles of Project & Iteration Management and Business Analyst. Additionally, I have performed account management for engagements, maintaining customer relationship and satisfaction, ongoing partnership and and ensuring project success. -
Business Analyst / Iteration ManagerJohn Holland Oct 2017 - Oct 2020Melbourne, Victoria, AustraliaIteration Manager/Business Analyst working on the Agile development of an in-house web app used by 100 active construction projects and thousands of users. The team was a blend of Fabric consultants and client staff. My role worked directly with the product owner, development team, support team and project stakeholders to identify new work, improvements and fixes required. - Improved the Agile framework and ran rituals (backlog grooming, sprint planning, standup, story refinement, retrospectives)- Client relationship management including team composition changes, SOWs, invoicing, forecasting, sales- Team management including staff onboarding, domain knowledge sharing, performance management, leave management and improving morale. - Worked with Product Owner to update roadmap and ensure alignment of sprint plans- Facilitated workshops with business stakeholders to identify and prioritise requirements- Create user stories, wireframe mockups and do story walkthrough- Worked with delivery team to ensure stories were understood and the delivery met requirements -
Business AnalystToyota Motor Corporation Australia Sep 2015 - Mar 2017Melbourne, AustraliaWorked on Toyota's customer portal "myToyota" in the capacity of Iteration Manager and Business Analyst alongside a team of 6 developers to develop the Android/iOS mobile applications . The project later merged with other vendors to develop the web portal.Main duties: Work with product owners to understand goals and priorities. Facilitation to identify and plan scope. Story creation, refinement and testing. -
Business AnalystSensis Oct 2014 - Jul 2015MelbourneI worked as a consulting business analyst as part of the Product Simplification team for the Sensis Digital Foundation. Utilised an Agile framework to simplify product definitions of existing Sensis products to enable their fulfillment and improve operational efficiencies and customer experience through the Salesforce platform. Tasks included: conducting workshops, creating Product Specifications, User Stories and systems workflows. -
ConsultantRxp Services Limited Aug 2014 - Jul 2015Melbourne, AustraliaI worked for RXP as a Business Analyst, consulting to their clients, NAB and Sensis. -
Business AnalystNational Australia Bank Aug 2014 - Oct 2014Melbourne, AustraliaCompleted the risk identification stage of NABs ITSA Network Readiness project to decommission part of NABs legacy network. • Identified NAB and third-party services that interact with the network devices being decommissioned to determine which services may be disrupted by the network change.• Delivered the audit results structured with primary data mastered and all audit records referencing these mastered items. This ensured data accuracy and ease of maintenance. -
Technical Business AnalystVodafone Australia Jul 2008 - Sep 2013Melbourne, AustraliaVodafone MVNE Technology provides customer service and billing solutions to VHA’s retail and wholesale billed MVNO (Mobile Virtual Network Operators) customers, including Crazy John’s.Key Responsibilities:• Be the main point of engagement for all MVNOs to receive new requests, establishing critical business requirements and working within the Solutions Team to determine technical feasibility• Assisted MVNOs with functional enhancements, rate changes, new plan concepts, promotions and customising and improving their customer touch-points for their end customers.• Establish and analyse requirements, providing technical knowledge and proposing solutions to achieve the MVNO’s goals whilst enhancing the overall MVNE platform.• Developed of practical end to end solutions to satisfy complex business requirements within a specified budget and time frame• Gathering Business Requirements, writing Business Requirements documentation, Functional Specifications, Technical Specifications, Solution Overviews, Detailed Designs and Project plans;• Design (UI) user interfaces and user experience (UX) for CRM and Web applications and IVR applications• Lead formal peer reviews and inspections of requirements and specifications related to proposed solution, ensuring that requirement statements are complete, comprehensible, feasible, and satisfy functional and non-functional requirements• Trained and managed the workload and progression of 2 junior Business Analysts.• Worked on projects utilising agile and waterfall methodologies -
Team Leader Tier 2 Mvne Systems SupportCrazy John'S (Acquired By Vodafone In 2009) Jan 2007 - Jun 2008Melbourne, AustraliaLed the second-level support team for Crazy John’s MVNE (Mobile Virtual Network Enabler) platform compromising of dozens of computer systems and interfaces. The team provided support to the brands using the platform as well as their end-users. A single CRM was utilized by MVNO agents to manage their MVNO and many customer portals (IVR, SIM toolkit, web) were created for end user subscribers. Several MVNOs access the MVNE systems via API access.As Team Lead, I selected, trained and managed a team of 10 people. This team provided 2nd line support to the all MVNOs and their end-customers. In addition to managing the support team and their fixing of immediate situations, my focus as Team Lead was on identifying and rectifying the root cause of issues in any of the underlying systems.This was a highly successful and challenging role providing 24/7 support for a complicated array of systems and a diverse variety of MVNOs and end-users.Key Responsibilities:• Selected, trained and managed a team of 10 people which provided second-level support to the all MVNOs and their end-customers. In addition to managing the teams’ resolution of immediate issues the focus as Team Lead was on identifying and rectifying the root cause of problems.• Develop workaround processes to achieve functions not available through the front-end of the CRM and to correct back-end errors. Where possible automate and improve these workarounds.Achievements:• Various awards recognizing my contribution and dedication to the support of the MVNE platform• Being selected as the point of contact to work with the Solutions Team to assist with their understanding of issues and their solutions to rectify them. This led to being selected to transitioned to the Solutions and Design Team as a Business Analyst
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Systems EngineerLondon Borough Of Harrow 2004 - 2006Harrow IT Services provided third level computer support to Harrow Council, 3,500+ users. My results and rapport with high profile, high demand customers led to me becoming responsible for the support of the Harrow Chief Executive Team.Key Responsibilities:• Systems administration of a synchronised GroupWise and MS Exchange email system• Support of Citrix Terminal Services, Netware and Microsoft systems• Creating, configuring and troubleshooting eDirectory, Active Directory, DNS and DHCP objects• Used SNMPC to create SNPC alerts to monitor, report on and identify failed network services• Advise and assist the application packaging team with ZenWorks issuesMajor Projects:• A Microsoft Exchange was configured to jointly handle emails for harrow.gov.uk domain with the existing GroupWise system. This allowed trialling Microsoft Exchange whilst maintaining the existing GroupWise environment. • Server consolidation project using virtualisation to improve utilization of existing hardware• Upgrading and standardization of the GroupWise system. 7 Post Offices and over 3500 users.
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Network AdministratorMentone Girls' Grammar School 2000 - 2004Melbourne, AustraliaProvided desktop, server and software support for a Novell Netware network with stand-alone Microsoft servers, 350 Windows desktops/laptops. Complete support was provided to 700+ users including senior management, teaching staff and pupils. Being the senior member of a small team gave me exposure to many technologies, extensive technical knowledge and opportunities to apply it. Achievements:• Successfully administered and updated a reliable and robust network for 700+ users using templates, policies, profiles and network security. • Maintained excellent response and resolution times when providing technical support• Designed and presented MS Office training courses for large staff groups using self-produced manuals. This reduced helpdesk support calls, and increased skill and comfort in the use of MS Office packages.• Created a standardized, reliable and easy to administer desktop environment by creating SOE images and using a Ghost server to automate their application and reapplication.• Added Intranet functionality through writing ASP pages to interface with a proprietary solution• Smooth and efficient upgrades of Novell and Microsoft server and products to later versions.
Chris Gill Skills
Business Analysis
Telecommunications
Requirements Analysis
Telco
Crm
Business Requirements
Active Directory
Team Leadership
Solution Architecture
Stakeholder Management
Vendor Management
Networking
Ivr
Service Delivery
Integration
Customer Experience
Network Administration
Microsoft Exchange
Testing
Project Delivery
System Deployment
Data Migration
Consulting
Mvne
Mvno
Consultancy
Team Management
Novell Netware
Agile Project Management
Microsoft Networks
Chris Gill Education Details
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Business Information Systems -
St Bedes, MentoneHigh School
Frequently Asked Questions about Chris Gill
What company does Chris Gill work for?
Chris Gill works for Fico
What is Chris Gill's role at the current company?
Chris Gill's current role is Project Management Lead.
What is Chris Gill's email address?
Chris Gill's email address is mr****@****ail.com
What schools did Chris Gill attend?
Chris Gill attended Rmit University, St Bedes, Mentone.
What skills is Chris Gill known for?
Chris Gill has skills like Business Analysis, Telecommunications, Requirements Analysis, Telco, Crm, Business Requirements, Active Directory, Team Leadership, Solution Architecture, Stakeholder Management, Vendor Management, Networking.
Who are Chris Gill's colleagues?
Chris Gill's colleagues are Lisheng Hua, Amadou Diop, Shivaprasad Baad, Xia Song, Hamid Bouaziz, Suweta Shakya, Sara Mills.
Not the Chris Gill you were looking for?
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Chris Gill
Greater Sydney Area -
Chris Gill
Principal - Business Transformation Services At Sap Australia Pty LtdGreater Melbourne Area2bearingpoint.com, sap.com2 +614008XXXXX
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