A leadership role where I managed the Scrum Masters supporting multiple engineering teams ensuring successful continuous delivery to numerous global Superdry revenue driving channels (B2B & B2C) and delivery of new third-party applications for business use. Hybrid role between Cheltenham and home work.Turned around the failing Customer Data Platform project being run by a third-party supplier, by analysing the solution and ensuring that the required work was documented, version controlled and refined in Jira and Confluence. Coached other departments on Agile processes and successfully onboarded their teams onto Jira. Delivered the B2B Website replacement program to AWS. Delivered numerous Website enhancements including Apple Pay and Google Pay enablement. Facilitated and lead quarterly Big Room Planning / PI Planning events for the department. Took the original post-it note process onto Miro to allow hybrid planning events for remote workers. Worked with Product Leadership on Weighted Shortest Job First (WSJF) increment priorities. Facilitator of Agile Ceremonies: Stand-ups, User Story Grooming / Refinement, Backlog Management, Sprint Planning, Retrospectives and 3 Amigos. Lead the daily Scrum of Scrums call to highlight, escalate and update the key stakeholders and the wider business about matters arising. Instigated Retro of Retro’s for key business stakeholders to manage cross team process and procedural improvements. Worked closely with the IT Support Team so that all high priority issues were resolved quickly. Coached the team and wider business on Agile processes and procedures.

A consultancy position for Mindera assigned to the Waitrose contract working in a flat self-management environment. Delivering Android apps to phones and specialist in-store devices. Managed inter-team dependencies, ensuring successful App updates to the Playstore working within a Scrum methodology. Home working position with travel to Bracknell and Leicester.Performed the role of Release Manager, created releases in Service-Now for the DevOps Engineer to release fortnightly completed Sprint Goals to the Google Playstore. These utilised staged deployments ensuring App stability and customer satisfaction.Managed App production issues when they arise and ensuring any key hotfixes have the relevant sprint priority.Highlighted potential problems, blockers and scheduling issues then identified stakeholders required to resolve and organising them to solve the issues appropriately.Hosted Agile Ceremonies, Stand-ups, User Story Grooming / Refinement, Backlog Management, Sprint Planning, Retrospectives.Performed stakeholder management from discovery through to delivery.Created slide decks to keep key business stakeholders updated with delivery progress then presenting this to the wider Waitrose Digital community.Facilitated inter-team technical solution meetings then maintained communications via Slack.Performed general Management of Mindera Developers and Quality Engineer consultants on the contract. Ensured that a close business relationship was maintained with my Product Owners throughout the delivery process.

A hybridised role that was part: Agile Coach, Scrum Master, Delivery Lead and Release Manager. That supported and influenced self-managing teams implementing different Agile frameworks in collaboration with Development Leadership. Explaining complex problems to technical teams and the SLT.Home working position.Successfully integrated the Business API Team with the Frontend UI Team to improve inter-team operations. Improved API Teams efficiency by migrating them from Kanban to Scrum and setting their Sprint cycle to deliver before the UI team requirements.Delivered Webroot Console 6.0 a 2 year project and full re-write of Webroot’s UI to utilise Microservices. This was the largest initiative Webroot has ever undertaken.Worked with QA Automation to create a specific Test Pack to allow my teams to create a CI / CD pipeline delivering from GIT.Highlighted potential problems, blockers, and scheduling issues then identifying stakeholders needed to resolve and organised them to solve the issues appropriately.Hosted Agile Ceremonies, Stand-ups, User Story Grooming / Refinement, Backlog management, Sprint Planning, Retrospectives for the Frontend UI, DB and API teams.Supported cross teams Development with Scrum of Scrums, Retro of Retros and implementing the Nexus framework to improve inter-team Agile Operations. This was for teams in the US and UK.Working with DevOps to ensure successful release deployments of Microservices into an Amazon EC2 Cloud environment for Webroot’s SaaS Anti-Virus Service.Implemented formal Release Management and Change Control for the DB Team. Increasing operation visibility and stability.Performing advanced Jira admin: JQL, board creation, project management, bulk updates etc.Operated as Release Manager for all of my Projects, ensuring that Key Stakeholders gave approval then ran the deployment calls for the Production Release.Facilitator of the global call with all Agile Practitioners and our SVP.

Agile Delivery Lead managing the IT Product Delivery team and challenged to make the UK IT Infrastructure department Agile. Instrumental to the first successful implementation of Agile at Optum for an Infrastructure team. Key aspects of the role include engagement with numerous Product Managers and Scrum Masters, resolving conflict, facilitation to the wider business to remove obstacles to delivery. Home working position with frequent travel to London.Converted a chaotic and ad-hoc tasking environment to utilise Agile methodologies. Within the IT Infrastructure team devised a Kanban solution to deliver User Stories for internal and external projects. Operated a monthly sprint cadence to make the most efficient use of Rally, and fully documented the standard operational process.Coached and supported the team (6 team members) to apply Agile methodologies during the transition period and then provided 1-2-1 support as required.Product Owner for the IT Infrastructure Project. Gathering requirements writing Features and User Stories for internal departmental projects. Setting direction and prioritising to maximise business benefit.Introduced technical User Story Grooming and Refinement sessions with the relevant subject matter experts creating Tasks and assigning the work. Ensuring Plan and Task estimates were set accordingly.October 2019 promoted to Scrum Master to the Big Data Team (team of 3) in addition to the IT Infrastructure team. Successfully applying my proven processes and standards.Migrated from Kanban to a fortnightly Sprint cycle to align with the development teams.Performed Sprint Planning for the IT Infrastructure and Big Data Teams ensuring that the Backlog was maintained and that the team was working at agreed capacity.Ensured Continuous Improvement via Team Retrospectives and Lessons Learnt. This improved overall productivity.

In charge of all SQL Servers supporting numerous hosted Web based applications for NHS England. Managing and maintaining Always-On Clusters and replicated SQL Servers. Managed the migration of all old stand-alone SQL Server environments onto Always-On Clusters to improve disaster recovery then fully documented the deployment and DR procedures. Ensured all SSRS & SSIS packages were migrated and continued to function as expected.Working closely with Development in an Agile manner to ensure successful product deliveries performing the role as Infrastructure team representative. Managed release deployment into pre-Production environments then onto Production to ensure releases are deployed without issue.Analysed stored procedure defects with SQL Server Profiler then escalated to Development.Collaborated closely with wider teams during Production incidents via War Rooms.Management of other UK DBAs and offshore DBAs.Improved SQL Server backups by creating a central backup server to hold DB backup files.Proactive day to day monitoring of SQL Servers to insure stability.SSRS support for Informatics teams.SSIS package support to insure successful operation and configuration.Providing out of hours release management, support and deploymentsDeploying Service Packs and Cumulative Updates to ensure system security.

Promoted to Senior DBA and then made the primary incident escalation point during the EMEA business day.Designed and deployed the SQL Server aspect of a private cloud for the British Government then developed a customised monitoring solution for this secure environment.Recovered core central SQL Servers after a catastrophic disk failure. Repaired all DBs with DBCC CheckDB and removed duplicates throughout the infrastructure due to the rollback in the transaction log. Liaising with the Incident Manager and the other IT support teams during incident. Performance Tuning SQL Server using the System DMVs and Execution Plan analysis.Implemented SQL Server Mirroring as a failover solution for a global data archiving service to ensure failure was impossible.Supported SQL Server Clustered implementations.Provided administration on multi-terabyte sized databases for SAN based Data Warehouses.Utilised SQL Server Profiler to either reverse engineer legacy code or to find defects in operational stored procedures.Recovered core SQL Servers after a catastrophic code release deployment. Worked the entire weekend rolling back the code and data changes after being affected by a replication defect that was fixed within a service pack.Provided training to new DBA hires via coaching and formal documentation produced by me.Extensive T-SQL experience to provide support for reporting and adhoc customer queries.Configured numerous SQL Servers with Log Shipping.Deployed and installed new servers as required.Extensive experience with HP Proliant Servers and hard disk configurations.Provided weekend on-call support for service coverage and release deployment.ETL experience with SSIS and BCP.Capacity Management and Planning.Extensive experience with internet based technologies. IE DNS, SMTP, HTTP, TCP/IP etc.Experience supporting Red Hat and CentOS Linux deployments.

In charge of day to day Database Operations for non-production environments in the UK and Canada. Upgraded the DB infrastructure to SQL Server 2005 x64 and SQL Server 2008 x64 from SQL Server 2000.Used my initiative and devised a method of rebuilding all MessageLabs SQL Server types with DB Scripts from the Live Environment. Brought the rebuild time of a week down to a day and a half.Use the Live scripts to ‘Diff’ the Test DB’s against Live to give greater confidence in the environments. This also allows the DB environments to be reset after testing has completed in half a day.Used my initiative and devised a method for DB object version numbering. Supporting numerous copies of MessageLabs live infrastructure for Test purposes.Supporting numerous SQL Server replication feeds for the environments. Wrote specific SQL Scripts to automate snapshot differences between Live and QA.Increased Test’s Insight DB environments from one to eight.Deployed a Wiki site for QA which has become central to the day to day operations within QA then trained members of QA on how to use SQL Profiler and SQL Syntax.Deployed Backup Exec for Development and Test backup purposes and devised an offsite backup storage area that used BASH shell scripts to copy the backups for secure storage.