Chris is an accomplished IT Service Management (ITSM), Business Resiliency, and Organizational Change Management Leader. He has a proven track record in the government, private and nonprofit sectors including energy, banking, insurance, financial services, transportation, manufacturing and retail industries. He is a key strategic and tactical contributor that delivers projects on time and within budget.Recognized as a business and technical leader adept at managing projects, re-engineering business processes, building consensus, mitigating business risk and managing the four P’s; people, process, products (tools and technology) and partners (suppliers, vendors and outsourcing organizations). Adept at vendor negotiations, compliance reporting, scope development and client management.Areas of Expertise: • Program and Project Management (PMO)• Business Process Improvement/Reengineering (BPR)• IT Service Management (ITSM)• Information Technology Infrastructure Library (ITIL) • Federal Government Experience• Business Contingency Planning / Disaster Recovery (BCP/DRP)• Lean Six Sigma• Technology Architecture & Systems Integration• Business Process Mapping• Risk Management & Information Security• Systems Development Life Cycle (SDLC)• Organizational Change Management (OCM) - Prosci's ADKARCareer Industries:Financial Services, Government (DOT & DOE), NPO, Supply Chain, Manufacturing, Energy, Transportation, Insurancehttp://www.ChristopherGlennon.comTravel expenses beyond the Portland area is reimbursed by the client at business class rates.
Listed skills include Project Management, Disaster Recovery, Process Improvement, Sdlc, and 45 others.