Chris Malcolm Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Part of the Executive Team with accountabilities to sharpen and align the delivery of compelling products and propositions for current and future customers, as well as using data as a critical enabler of enhanced customer service. Responsibilities for:- Data Engineering, Insights & Analytics, Artificial Intelligence - Digital Technology & Digital.

Brisbane, Queensland, Australia

I have driven forward the execution of P&N Groups Data & Analytics Strategy via the "Modern Data Platform Program" including the delivery of significant foundations (Snowflake, Informatica, Operating Model, Governance Uplift) and tangible business outcomes. Launched the "Mymo" App (Personal Financial Management Tool), developed an enterprise strategic.

Brisbane, Queensland, Australia

• RESPONSIBILITIES:Reported to Group CFO. Member of CFO Leadership Team. Accountable for leading and owning a multi-million-dollar technology transformation program delivering a compliance response and strategic.
• Business Owner of a $33m transformation program
• Led a Program Director and a team of 50 (onshore and offshore) to deliver the program
• Deliver a Strategic response in the context of corporate strategy
• Regulatory engagement and liaison
• Financial Oversite KEY CHALLENGES:

Brisbane, Australia

• RESPONSIBILITIES:Reported to the Group CFO, Member of CFO Leadership Team. Accountability for Group Data and Analytics. Formed and lead a high performing team across data governance, engineering, platforms, reporting.
• Annual operating budget of $7m
• Transformation investment of $10m
• Up to 45 staff KEY CHALLENGES:
• Data approach, operating model couldn't meet expectations to successfully execute corporate strategy ambitions, no enterprise data strategy
• Replication, inefficiency & inconsistent approaches across many disconnected & decentralised teams leading to inconsistent reporting, metrics, numbers & low trust in data

Brisbane, Australia

• RESPONSIBILITIES:Reported to the CCO. Member of CCO Leadership Team. Enhancement Customer Analytics and data driven marketing to deliver tangle business across retention, next best buy, customer trends and data driven.
• Leveraging the organizations data to know our customers
• Propensity modelling and gathering detailed insights for action
• Deliver leads for, cross sell opportunities, retention initiatives and customer trends along with the arresting or fertilizing of these.
• Execution of data-driven targeted marketing, automated and trigger-based customer contact activity leading to significant sales KEY CHALLENGES:
• Disengaged and unempowered team members

Brisbane, Australia

• RESPONSIBILITIES:Reported to Group CEO. Associate of Group Executive Committee.Executive support and advice to the CEO and Executive Committee Members. Board liaison and leadership of strategic initiatives. Provide.
• First time the role had been created in the organisation, thus creating and embedding
• Stakeholder management of Executives, Senior Leaders and Board
• No structure or process relating to the role and more broadly matters lead and managed SELECTED ACHIEVEMENTS:
• Coaching and advising to Senior Leaders on ExCo & Board matters
• Delivery of CUA’s Payments Strategy – alignment to Group Strategy and target segment through to 2019

Brisbane, Australia

• RESPONSIBILITES:Reported to the Group General Manager - Distribution. Member of Senior Leadership Team. Operational and financial management, first line risk and compliance framework and commercial management within.
• Accountability for $70m P&L
• Compliance framework implemented. Commercial rigor resulting in $7m per annum ongoing cost savings
• Led a team that provides advice, guidance and support to all departments within GSB’s Distribution/Sales business
• Specific areas of delivery included customer delivery, operational and financial performance, process and policy improvement, compliance ownership
• Initiate, create, design and implement continuous improvement in the productivity, process, procedural effectiveness, and overall management of these areas of the business operation

• RESPONSIBILITIES:Reported to the Head of Strategy.Responsible to actively seek out, support and bring to fruition Merger, Alliance, joint venture and Acquisition opportunities. Key Stakeholder in strategy development.
• Executed two Mutual Bank Mergers with successful implementation
• Executed joint venture to expand deposit base
• Establishment of superannuation product alliance from initial market assessment, business case development and product development including contract negotiation. CUA Super is now distributed through CUA’s Distribution.
• Procurement and Execution of Alliance with largest Independent Financial Planning Group in Australia for the distribution of CUA deposit products (1st time CUA has had a B2B relationship on the deposit side of the.
• Review of transactional banking services (2011) resulting in the awarding of multiyear contract for provision of services to CUA and driving a multimillion dollar saving

• RESPONSIBILITIES:Reported to the Head of Sales.A leadership role in the development of an offering for the Superannuation industry (Cards & Payments, employer contributions, rollovers). Contribution to the development.
• Accountable for the development of a new service offering with technology partner and drove new business take up (employer contributions and rollover solutions – Click Super)
• Responsible for the development of a plan to target newly identified segments (Superannuation and Payroll Segments for Employer Contributions and Rollovers)
• The establishment of a customer implementation and service delivery for ongoing continuity
• SME on the Superannuation sector within Cuscal
• Trained sales and services teams once product take up commenced

Gaicd

Bachelor Of Business