Chris Michel Email & Phone Number

Edmonton, Ab, Ca

Northern Alberta

Edmonton, Alberta, Canada

Field Services Manager | Led and Mentored Top-Performing Teams Across North AmericaAs a Field Services Manager, I had the privilege of leading and mentoring a network of team members across North American dedicated to installation, maintenance, and support of advanced cutting-edge smart infrastructure systems, contributing to safer roads and enhanced enforcement measures.My responsibilities included overseeing remote service technicians, inventory control specialists, shipping and receiving personnel, as well as logistics coordinators. This encompassed managing contractors, equipment mobilization, civil projects, and costing.Throughout my tenure, I was committed to upholding the highest standards of workmanship, professionalism, and fostering high performance, ensuring that our objectives were consistently surpassed.

Intelligent Imaging Systems combined our two companies under the new name of Drivewyze Infrastructure Services.

Edmonton, Canada Area

Edmonton, Canada Area

Nisku, Canada

• Directed daily operations across service, manufacturing, shipping/receiving, purchasing/procurement, rentals, inside sales and dispatch departments.• Identified market trends, competitor strategies, and industry dynamics to drive proactive business development initiatives.• Executed B2B cold calling and warm calling strategies to cultivate client relationships and secure new business opportunities. • Managed scheduling or service technicians and installation crews across multiple regions, including satellite offices in Calgary and Fort McMurray.• Led recruitment, training, and supervision of a diverse team comprising service technicians, office administration, and installation technicians, while providing ongoing support to sales and manufacturing teams. • Provided technical expertise and support to field and shop technicians to ensure efficient resolution of customer issues.• Oversaw a P&L of $8.3 Million across service, parts, rentals and installations departments, collaborating with finance to monitor financial performance to meet budgetary goals.• Played a lead role in the implementation of a new ERP system (M1) by developing streamlined processes and maintaining ISO standards.• Developed and implemented standardized operating procedures (SOPs) across business units to enhance efficiency and consistency.• Played a pivotal role in defining and implementing key performance indicators (KPIs) to measure and optimize service department performance. • Collaborated with HR and Safety departments to manage WCB claims and ensure compliance with regulatory standards using COR, PICS, ISN and Comply Works.• Oversaw the management and maintenance of the vehicle fleet, including Elevated Work Platforms and trailers, ensuring adherence to provincial and OEM standards and supporting company growth initiatives through strategic fleet management.

Edmonton, Canada Area

• Managed daily operations of the Edmonton branch, overseeing Parts, Shipping/Receiving, Dispatch, Rentals and Service, including two satellite offices in Red Deer and Grand Prairie.• Scheduled service work in Alberta, including Red Deer, Northern BC and Northwest Territories, optimizing downtime and reducing costs.• Oversaw a P&L of $6.7 million, actively involved in budgeting and reporting processes.• Cultivated and maintained relationships with internal and external stakeholders to drive business growth.• Led recruitment, training and supervision of the service department, comprising 22 technicians, 6 office staff, 2 trainers, and 3 warehouse staff, while collaborating with sales team of 6 members.• Provided technical support for electric forklifts and LP/Gas equipment, including docks, overhead doors, and vertical automated parts stackers, to field and shop technicians.• Collaborated with district operations managers and head office to align with company goals and strategic plans.• Managed customer disputes and warranty claims, reducing dispute cost from $160K to less than $70K in 2 months.• Worked with rental team to maximize ROI.• Conducted audits on service technicians to ensure compliance and performance standards. • Managed WCB claim management and addressed lost time incidents. • Improved schedule maintenance rate from 52% to 76% within 11 months.• Reduced surplus inventory from 67K parts to less than 500 parts in less than 6 months.• Facilitated branch meetings, safety meetings, and rolled out training matrix for technician and office staff.• Monitored and ensured adherence to all KPIs for maximized company output.

Red Deer, Alberta Canada

• Managed day-to-day operations of the Red Deer business unit, overseeing quoting, sales, and scheduling. • Led a team of 4 technicians, ensuring timely completion of scheduled work through effective scheduling and mentoring of junior staff.• Executed B2B cold calling and warm calling strategies to foster client relationships and secure new business opportunities. • Played a key role in achieving over 80% of growth in Central Alberta’s revenue, contributing to an increase from $200K to $1,000,000 in less than 6 years.• Conducted strategic market analysis, identifying trends, territories, and competitors to drive proactive business development initiatives. • Collaborated closely with the District Operations Manager to align with company goals and strategic plans.• Conducted extensive on-site electrical, electronic and mechanical troubleshooting diagnose equipment malfunction and determine necessary repairs, utilizing visual inspection and appropriate test equipment.• Oversaw efficient completion of new crane installations, including parts ordering, resolution of customer complaints, and prioritization and scheduling of jobs.

Red Deer, Alberta Canada

• Collaborated closely with the Production Manager to ensure maximum uptime of the assembly line and all other building equipment.• Maintained all Fire Alarm, Security and Electrical Equipment in Red deer, Calgary and Edmonton shops.• Coordinated and supervised all trades, contractors and technicians’ work.• Scheduled daily duties for maintenance staff.• Developed a computerized Maintenance Program incorporating recommendations from Westridge and OEMs. This program included the preventive maintenance, parts tracking, inventory system linked to the purchasing system, quality control checks, work orders, and detailed tracking and reporting system.• Conducted maintenance inspections, modernizations, and upkeep of over 130 different types of equipment and machinery, including overhead cranes, CNC automations, robotics, electric forklifts, DC/AC power drives and motors, VFDs, pneumatic systems, hydraulic systems.• Diagnosed and promptly corrected problems and breakdowns to maintain operating efficiency.