Christopher G. Email & Phone Number

Miami-Fort Lauderdale Area

Oversee sales strategy across all Wireless Vision T-Mobile and Metro by T-Mobile Store locations across the Eastern United States.

Miami-Fort Lauderdale Area

Oversee Store Development, Sales, Operations and People for Metro by T-Mobile throughout Orlando and Chicago.

Miami, Florida

Current Responsibility:- Oversee store development, sales and operations for T-Mobile stores throughout Miami-Dade, Broward and West Palm Beach.- Director - Oversee 3 District Managers in the New York Metropolitan area.- Responsible for maximizing profitability by developing and leading sales teams that include multi-unit managers.- Responsible for 20M in annual sales.

Miami, Florida

Key Results and Responsibility:- Oversee 200+ direct reports while implementing and executing sales strategies that produced over $110M in sales.- Responsible for inspiring the team to create ownership opportunities for customers on the sales floor. Guide the talent to provide technical support and training, while working in partnership with the business team. Oversee operations such as inventory and visual merchandising. Actively build teams - hiring, training, and developing team members in all these disciplines and more.

Miami Metropolitan Area

Key Results and Responsibility:- Oversee and build our T-Mobile Premium Retail B2B sales and profit for 34 retail locations throughout Miami-Dade, Broward and Palm Beach counties- Flawlessly executed sales strategy and attained 150% to target while in role while ensuring a world class customer experience.- Assisted in the development of business curriculum for Business Specialist and successfully launched our B2B initiative for 34 stores for our T-Mobile Partners in S. Florida.- Presented and created several business proposals and participated in various business negotiations to increase our B2B market share in S. Florida.

Kansas City, Missouri

Key Results and Responsibilities:- Oversee 11 Retail locations throughout Kansas and Missouri and 120+ direct reports which generate $3.5M+ in monthly net revenue. Direct reports include 30+ employees in management roles.- Successfully prioritize weekly, monthly and quarterly staff and market meetings to cascade vital business information. Market meetings include mentoring, developing, coaching strategizing and guiding direct reports to be prepared for future management and leadership roles. - Significantly improved working relationships and created a culture that is generating stability within the leadership team in the Kansas City market. Attained by driving results through accountability and successfully restructuring staff with passionate highly motivated leaders. - Built and leveraged effective cross functional partnerships within Kansas and Missouri to assist in overall sales, revenue and ensure a renowned experience for our internal and external customers. Partners included Small Business, Branded locations and Metro PCS, as well as our HRBP, Loss Prevention, and Talent Acquisition teams.

Miami, Florida

Key Results:- Multi-unit internship program participant (LDP). T-Mobile development program to improve leadership competencies and expose high potential store managers to multi-unit management experience. Oversaw 4 locations for 6 months in the South Florida market.- Effectively implemented a structured follow up method which resulted in increased customer satisfaction, higher referrals and reduced attrition by 31% within a period of one year while increasing total post sales from 300 to 1000+. First retail location to achieve 1000+ post activations in T-Mobile history.- Recruited high caliber talent, coached, developed, and restructured staff. Changes produced a 35.6% increase in net year over year sales and generated $1.7M+ in net revenue; a 48% lift from the previous year.- Conducted progressive monthly training and motivational classes for entry level management. Training helped improve retail operations, time management, and provided coaching methods to improve overall sales.- Responsible for the development and mentoring of 4 different employees who were promoted to management positions during current role.- Managed labor budgets and on site P&L; lowered shrink within a year to -.26; lowest of all high volume locations in the tri-market area.

Miami, Florida

Key Results:- Responsible for leading the development and training of all new personnel for 10+ retail locations and at the helm of sustaining and exhibiting the company values and upholding its brand name to all new hires during orientation. - Excelled by increasing total new customer growth by 20% Y.O.Y within first 6 months in new role in 2010. Demonstrated consistency and sustained growth by producing an additional 20% in Y.O.Y sales in 2011.

Miami, Florida

Key Results:- Built and trained staff on sales abilities by providing effective strategies which resulted in achieving 342% to plan; #1 store in the South Region in sales attainment. - Responsible for executing all visual campaigns, in addition to store specific product placement to enhance brand awareness.- Excelled in operational and financial performance.

Miami, Florida

Key Results:- Maintained interpersonal and communication skills that enabled customers to feel comfortable with the purchase of products and services.- Chosen as market ambassador to lead a team of 12 store ambassadors. Provided best practices and additional sales strategies which resulted in a 22.7% increase in an industry specific service.- Performed at a high level in a multi-dimensional role by delivering 100% quality assurance in operations and 123% in new customer attainment. Resulted in promotion to Retail Store Manager within a 6 month span.

Miami, Florida

Key Results:- Ranked in the top 1% in annual sales for 3 consecutive years in the South Region. Averaged 185% in sales attainment.- Demonstrated world class customer service and hosted various in store rapport building demonstrations.

Associate Of Arts (A.A.), Business Administration And Management, General

Bachelor Of Arts - Ba, Human Resources Management