• Experienced working in a matrix environment with cross-functional teams across multiple lines of business • Worked directly with developers to track, create, and oversee installation/creation of new software/systems.• Collaborated with clients to understand their requirements, address concerns and ensure alignment with project objectives.• Identified and resolved project issues and conflicts, fostering a proactive and solution-oriented work environment.• Acted as a liaison between project teams and stakeholders, facilitating communication and managing expectations.

• Directed Agile Project for creation of new software to increase checking/savings account deposits• Collaborative team player as PM who over saw the conversion of a two call centers• Worked directly with senior leaders in creation and execution of Stories and Requirements• Tasked with 18+mo project, which required quick understanding of systems, contacts and ability to grasp unknown concepts• Experienced in working with TSYS, Fiserv and other backend systems

• Experienced working in a matrix environment with cross-functional teams across multiple lines of business • Responsible for working multiple projects concurrently• Accustomed to taking over in-flight projects and seeing to completion• Technical PM assigned as liaison between the business and technology, due to technology understanding and ability to communicate difficult technical issues to non-technical team members, stakeholders, and 3rd parties.• Directed projects in both Agile and Waterfall methodologies • Worked directly with developers to track, create, and oversee installation/creation of new software/systems.

• Work directly with banks to install/integrate needed systems in an Agile environment.• Lead PM for two Agile Scrum teams.• Report directly to upper-level management at both Fiserv and client banks.• Responsible to coordinate planning/scheduling of new systems to match both Fiserv’s and the bank’s timeline.• Experience in a matrix style governance.• Maintain relationship with both the client and developers.• Proficient in working with teams both in the US and offshore.• Conceived and implemented new processes to reduce defects and increase speed to production.

In my continuing work at TD Bank I have had the opportunity to work on many projects; ranging from low tier changes to high-level multi-system upgrades. My work at TD has given me great insight on how a bank this size operates in both the technology and business sides. • Experience in understanding the TD technical & operational processes • Project Manager of one of the first Agile projects at TD.• Built relationships with many TD resources in multiple departments and groups• Proactively identify, document, communicate and mitigate risks• Build relationships with key business owners and act as a central hub for project team questions

Work daily managing new product launches and implementations. Coordinate cross functional teams to communicate with clients and achieve presented/planned goals and requirements. · Implement project lifecycle methodology (SDLC & Agile)· Work with Launch Manager, Business Owners and Cross Functional teams to document, prioritize, schedule and launch project features.· Organize and schedule project team meetings.· Coordinate overall project documentation, including meeting agendas, meeting minutes, weekly status reports, etc.· PMP· Proactively track upcoming deliverables and ensure completion of project milestones and tasks.· Collaborate with the Project Teams to update the issues log and proactively work with appropriate team members to identify resolution options, impacts and work to close issues.· Proactively identify, document, communicate and mitigate risks· Coordinate requirements and launch approval process, including obtaining sign-off from all business lines and overseeing the change management process for tracking changes, once sign-off has been completed.· Coordinate the creation / distribution of all required project documents for the segment manager and operations teams.· Build relationships with key business owners and act as a central hub for project team questions.

Vizant is a premier and specialty payments industry consultancy and advisory firm, working exclusively on behalf of organizations that accept payments with a payment card.• Drove internal day-to-day operations in a fast-paced, collaborative setting • Interface with the CEO concerning daily management and new initiatives• Maintain oversight across a number of functional areas including: Client Account Management, Business Analysis, Information Technology, Implementation Services, Consulting Partners• Provide leadership to the organization offering advice, guidance, direction and authorization to carry out major plans• Interface with clients to manage on-boarding process and value creation during and after solution implementation• Help advance the company’s organizational management and execution• Prepare detailed reports necessary for forecasting, improvement and growth • Ensure appropriate business policies, procedures and processes are developed, implemented, and adhered to• Create and drive a prioritized set of objectives by effectively aligning budgets, goals and deliverables• Establish and drive a unified, customer-centric, meaningful culture, maintaining a high growth environment• Evaluate the current talent on hand and build a strong management team• Oversaw day to day responsibilities of all Business Analysis, Client managers, IT and Development• Conceptualized team and corporate strategy • Hire/fire responsibilities - 30+ employees• Removed road blocks & made sure good working relationships between departments • Drove day-to-day operations in fast-paced startup setting• Direct the implementing of technology and strategies • Ongoing analysis & assessment of performance and reporting • Closed and virtualized location in Spokane, WA• Chief architect behind new ERP system for company• Created and analyzed operational goals and performance • Maintained & created leadership development/coaching of team members to enhance over-all success

- Perform requirement analysis/gathering- Lead functional decomposition of requirements- Develop Test Cases

Garda is a global provider of security solutions, cash logistics and global risk consulting with clients in a broad range of sectors and industries including financial institutions, retailers, manufacturers, insurance companies, governments, humanitarian relief organizations and the natural resources, construction and telecommunications. • Performed analysis on existing systems, recommended enhancements, and implemented strategies to streamline current processes• Broad experience in System Mapping, Competitive Intelligence, External Threat Scanning, Multi Sector Evaluation, Failure Point Scanning• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments• Creating/implementing multi-location cash systems to increase efficiency and security• Primary liaison between customer, IT and operations team for integration of solution• Heavily used business process modeling to streamline the existing processes, channels through which customers contact • Supporting and training new hires nationally in techniques for cultivating territories• Spearheading systems for sales training – including tracking mythologies and “dead lead” modeling • Prepared High Level Logical Data Models and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements. • Nominated - Garda MVP within first eight months

Regent University is one of the nation's leading academic centers thought and action, with a multitude of graduate and undergraduate programs available worldwide. Our academic standards are high and our programs rigorous, but what sets Regent apart is our mission to prepare capable men and women to excel both in mind and spirit.• Conceptualize and implement process improvement systems • Analyzed multi department roles - addition of new technology and tracking systems to nationwide team • Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.• Perceived changing trends affecting communication practices, then created methods for inter-department cooperation and communication through technology which led to change in department atmosphere and decrease in expenses• Consult on “2010 Programs That Work” • Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within set time frames

EPX provides merchants accounts and a straight-through, fully integrated, secure payment processing platform, and acts as a payment gateway and acquirer. EPX provides traditional POS, Internet-related, and self-service (kiosks, parking meters) credit card processing, debit card processing, and ACH processing products and services to businesses, public utilities, merchants, retailers, e-tailers, Independent Sales Organizations (ISOs), and third-party processors.• Lead Sales Consultant and PM - multi-unit implementation of financial technology products Key clients: Tenet Health, Career Education, Shelter Insurance• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements• Extensive experience in developing Use Cases, Impact Analysis, Cost Benefit Analysis, Risk Analysis• Experience with long complex sales cycles• Specialized in utility, insurance, healthcare and other complex verticals • Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities• Experienced in PCI compliance audits• Spearheaded the design, development and implementation of innovative product designed to increase cardholder data security and move companies outside of PCI DSS scope with enhanced tokenization• Product name: Buyerwall• Created sales training systems to establish constructive team operation• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.• Gathered high-level requirement for all the external projects in a release

• Formed and maintained state, county and local government relationships• Key Clients: City of Philadelphia, Veterans Administrations, PA Department of Public Welfare• Fashioned and implemented marketing plan to ensure government regulations were honored during training and continued throughout students careers • Established sales system to efficiently move through large numbers of leads and find qualified and promising prospects• Opened Eastern and Central PA Territories, built and trained each sales staff• Launched Microsoft Office, MCSE and Computer Technician Training program• Spearheaded and executed in-depth curriculum, awarding the company government funding• Projected future needs and possibilities, moving the company forward to enlarge its offerings from only environmental training company to include computer, technology and customer service training

Two seasons guiding canoe trips – 1991 & 1993. Great job! Although nearly 1,400 miles away from the Quetico, still carry a Duluth Pack. Unfortunately this one is a laptop bag.