Chris Goodbread Email & Phone Number

San Jose, Ca, Us

United States

• Lead a team of technical support analysts, providing guidance and mentorship to ensure exceptional service delivery.• Oversee IT support operations for a wide range of platforms, ensuring seamless functionality and resolving technical issues promptly.• Serve as a subject matter expert in project management and technical writing, coordinating technical projects and documenting processes.• Manage asset inventory and procurement processes, ensuring optimal resource allocation and accurate asset tracking.• Assist in the development of deployment schemes for IT infrastructure, leveraging expertise in Jamf to optimize deployment processes and improve efficiency.

United States

• Provided desktop support at Level II, specializing in Apple macOS enterprise hardware, software, and peripheral support.• Conducted basic Jamf tasks such as lookups and provided support for Jamf-related inquiries.• Delivered front-line support to end-users, resolving technical issues within established SLAs.• Conducted hardware setup, new hire equipment coordination, and training.• Coordinated technical projects and contributed to documentation and technical instructions for end-users and the IT team.• Assisted in asset inventory and procurement processes, ensuring accurate asset tracking.

Greater Tampa Bay Area

Repairing and maintaining relationships with Apple product owners by offering technical support and service solutions, with a secondary focus on training store teams across the market through structured lectures and peer to peer feedback.

Responsible for developing a comprehensive training program for a data center workers. I worked closely with stakeholders and subject matter experts to understand the technical requirements and develop a detailed project plan.My role involved collaborating with cross functional teams to create training materials, including technical manuals, presentations, and e-learning modules. I ensured that the training program was tailored to meet the specific needs of the end-users and that it was delivered on time and within budget.Throughout the project, I maintained regular communication with team members and stake holders, providing progress updates and addressing any issues that arose. I also developed and implemented project management processes to track project milestones and ensure a timely delivery.In the end, the training program was successfully delivered and used to train employees in the data center. My role as a Technical Project Manager ensured that the project was completed on time and created with the highest standard of quality.

At Home

Front line global hardware, Mac, iOS, and Apple Services support, with top of organization results in customer service and issue resolution. Team Mentor to over 250 employees to teach, guide and coach the organization to deliver higher quality results and support them in the day to day functions of the role.

At Home

Organizing and running multiple WebEx meetings per week for teams of up to 30 employees during temporary retail at home reorganization, mainly focused on the internal product and services training materials, delivering feedback, recognition and encouragement to the team.

Greater Tampa Bay Area

In-Store liaison for technical training of all employees entering or advancing on the Genius Bar team during the largest expansion of the bar, doubling the team to over 70 members. Acted as a Lead Genius for a team of At-Home-Advisors supporting our store for the battery recall program.

Florida Gulf Coast

Responsible for on boarding and training of new employees entering the retail store, through formal and informal training methods taking place in and out of store.

Responsibilities Assist customers within the Precinct’s Standard Operating Platform (SOP) Provide initial contact with customers, plus check in products for service Perform basic testing to determine product needs and service solutions Facilitate in-store sales, upgrades, installations and serviceSkills Expertise in DOS, Windows 9x/ME/2000/XP/Vista/7, Mac OS X, and Linux Knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections Proficiency in software installations and upgrades Strong research and problem-solving capabilities

St. Petersburg, Florida Area

Assistant to the lead artist and CEO, responsible for running the studio, and tech support.

Clearwater, Florida

• Transportation Corp.• Class A vehicle operator.

Largo, Florida

Education record

General, General