Christopher Goudreau Email & Phone Number

Responsibilities of the ServiceNow Cloud ITIL Process Owner include Request Management (Manage Cloud Service Request queues and process enhancements), Asset\/Configuration Management (Audit and update cloud CI records and relationships), Change Management (Manage Cloud CAB), Incident Management (Manage incident OLAs), Problem Management (Oversee cloud.

Armonk, New York, NY, US

As the Subject matter expert on Problem Incident and Change Management, including Root Cause Analysis for the integration of ServiceNow into IBM. AGILE - Expert and Enable Squad, Delivery Excellence Squad. Subject Matter Experts are definitive sources of knowledge who contribute their expertise to enhance organizational efficiency. I evaluate.

Armonk, New York, NY, US

The Quarter End (QE) program was the preparation, execution, and final cadence supporting the order placement, contract execution, manufacturing, and fulfillment processes for IBM’s quarterly revenue reporting through the financial close reporting. The business units have identified approximately 210 applications and infrastructures that are critical to.

Armonk, New York, NY, US

The Crisis Management team had the overall mission of driving the resolution of severity 1 (Critical major incidents) for the Crown Jewel (mission Critical) applications of the Manufacturing and Procurement portfolios Our purpose was designed to manage each and every Major Incident (Severity 1) with extreme focus and total responsibility to efficiently.

Armonk, New York, NY, US

• As the Senior Technical Lead for CIO Services, Cloud and Infrastructure. I delegated and trained technical professionals, collaborated with the teams to fix technical issues, analyzed users' needs, and created the team.
• Incident Management, including Major Incident ManagementChange Management and CAB administrationProblem Management, including quality and completeness assessments of RCAsRisk Coordination for multiple technical teams.

Armonk, New York, NY, US

The Project Executive is responsible for the part of the workplace management team that directly manages short- and long-term projects. Project Executives are typically responsible for developing strategic program and project goals and monitoring program and project performance.The Crisis Management team had the overall mission of driving the resolution of.

Armonk, New York, NY, US

I lead this team to manage business critical Severity 1 situations with extreme focus. This team was a very select, highly skilled, seasoned set of professionals who have a proven track record and the responsibility to efficiently manage crisis situations, provide prompt, complete and accurate information to stakeholders, customers, users and all levels of.

Armonk, New York, NY, US

• WW Crisis Management /MIM Team Lead for over 200+ ‘Hyper Critical’ applications and their infrastructure for the BT/CIO organization. This application suite accounts for over 16+ billion dollars of IBM revenue and runs.

Armonk, New York, NY, US

I managed a suite of 50+ applications implemented and hosted World Wide. My team had the responsibility to handle change and problem management and the day to day operations of users. This includes the applications, hardware and middleware. I developed strategies to reduce downtime and cost by proactively handling RCAs and predictive analysis of problems.

Armonk, New York, NY, US

WW Crisis Management Team Lead for all the 50+ ‘Hyper Critical’ applications and their infrastructure for the BT/CIO organization. The Hyper Critical applications RUN the Mfg Business for IBM in the BT/CIO RUN Organization – which account for 16+ Billion dollars in revenue for the IBM organization. I manage a team of highly skilled professionals in.

Armonk, New York, NY, US

• I loaded the first instance of test install of SAP for IBM. I spent many years taking education (from SAP and IBM) on SAP before becoming as technical expert on SAP Basis Consulting. I helped led the first SAP.
• SAP Basis administration and support, technical support, transport management, batch management and production support for SAP environment
• Perform system monitoring, troubleshooting and refresh to ensure stability, recoverability of the SAP and related systems
• Definition, planning and implementation of system operations - System Refresh, Solution Monitoring and HA/DR solution
• Perform root-cause-analysis, as well as performance management and optimization of SAP Systems
• Tight integration with PMO and Delivery teams for early risk migration and project delivery

Armonk, New York, NY, US

BC120 Computer Center Management SystemMany more delta and release specific courses; Site IT- Collaborative Computing; Austin Site Print Strategist - Manage the technical direction and implementation of a client server print environment that maps to the corporate print strategy. Working with end users in business areas with unique requirements, mold a cost.

Armonk, New York, NY, US

Project management for the Physical Inventory Conversion. Investigate alternatives and bring solution to use for the Site Physical Inventory. Coordinate host application changes with the ISSC. Systems administration/security responsibilities for the RISC/6000 Network (SCRAP)within Finance (Development and Production servers)Developed strategy, objectives.

Armonk, New York, NY, US

Coordinated all of Site Operations LAN security activities. Participated on the CIO Security Council and assisted six functional areas with LAN security and compliance activitiesWork with contractors and vendors on the development of enhancements to existing software and new system applications. Test these applications and provide technical leadership in.

Armonk, New York, NY, US

For External Accounts - Systems engineers are technical business experts and lay the foundation for projects or systems from conception through production and into realization. As/400 ImagePlus (Austin Image Application Design Team; Headed the AS/400 Opportunity Team for the northeastern United States with responsibilities for establishing relationships.

Armonk, New York, NY, US

Expert on the S/36 implementation of ImagePlus for IBM. My primary role was to meet with real IBM accounts (external) that had lost confidence in the support team and rebuild that trust via custom workshops, custom project management and custom installs and programming. I was a Level 5 System Engineer and traveled with the State of Hawaii, New England Ball.

Armonk, New York, NY, US

Starting as a programmer for the S/38 for Finance and Facilities, moved up to the programming lead, Security Officer, Security CLP Expert in programming. I was a member and participant at COMMON and made the COMMON Circuit doing system setup and presentions on function and applications. Took all S/38 classes and was the S/38 Security lead at multiple sites.

Armonk, New York, NY, US

Software Developer in Finance, Facilities, and payroll - using 36/38/400. Expert on CLP and RPGand security specialist. Worked directly with end-users for requirements. and expectation. Wrote custom code as needed and security code to monitor all connected systems.

Armonk, New York, NY, US

• As the DDP Complex Manager / Site Security Officer I ran the DDP complex at IBM and was the go-to guy for all security-related issues and any patches or upgrades that needed to be applied.As the IBM S/36, S/38, i.
• Lead projects associated with the enhancement, upgrade/patching or implementation of new or existing technology solutions.
• Provide oversight and facilitation of the IT change management process.
• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
• Provide technical leadership and ownership of issues across multiple disciplines and technologies.
• Conduct performance tuning and troubleshooting.

Armonk, New York, NY, US

Direct programming support on the S/38 in RPG III, CL, SDA, and DFU. Designed, developed, tested, documented and maintained source code for complex applications in direct support of programming departments.Provide security officer functions in every area supported and gained reputation as site expert for S/38 security and control book procedures.Interface.

Armonk, New York, NY, US

First Full Time job out of college - Started in Computer operations with a desire to move into development and senior leadership. Responsible for supervising the operation of computer hardware systems and ensuring machines are functional and secure. Sets controls on computers and devices to run jobs. Maintains logbooks for job runs and lists.

Interface with Service Providers (ATT, Cisco, F5, Middleware, SAAS) in support of Infrastructure.Work with Applications owers in the tower to implement any applications changes and upgrades to stay current on both code and patches for all applications, middleware, DC, and security.Manage Change Management Tickets for Infrastructure - Ran the Change board.