Chris Gover Mcicm Email & Phone Number

Lamport, England, United Kingdom

Fieldcall Limited (part of The Claven Group) is the UK’s leading specialist field visit business that provides services (through our UK wide network of approved and security checked field agents) to the lending and insurance sectors, including:• Vulnerable Customer, Arrears and General Information gathering visits. • IT Led Insurance Claims assessment and review visits. • Consumer Debt Recovery provided through Capital Recoveries. Website - www.dmsfieldcall.co.ukThe… Show more Fieldcall Limited (part of The Claven Group) is the UK’s leading specialist field visit business that provides services (through our UK wide network of approved and security checked field agents) to the lending and insurance sectors, including:• Vulnerable Customer, Arrears and General Information gathering visits. • IT Led Insurance Claims assessment and review visits. • Consumer Debt Recovery provided through Capital Recoveries. Website - www.dmsfieldcall.co.ukThe role involves:• Leading the development and delivery of new projects and overall IT support and reliability.• Supporting the evolving business and its platform.• Assessing new opportunities and associated infrastructure and systems.• Supporting the recruitment process in relation to various new projects. Show less

Glasgow, Scotland, United Kingdom

Role comprised of involvement in a number of key company-wide projects (i.e. the review, redesign and implementation of strategies) in relation to:~ Vulnerable Customers~ Forbearance~ Home Visits~ Litigation~ Asset Management~ Oversight & Quality

Bristol, United Kingdom

Role involved:~ Supporting the business by owning and developing the Customer Vulnerability Policy Framework and the relevant processes that sat within it~ Ensuring that the Customer Experience was maximised via process improvements and effective stakeholder management~ Compliance with the latest industry regulation.

Newport, South Wales

Role involved:~ Leading, managing and developing a multi skilled department of over 30FTE~ Exceeding service levels and providing high quality client and customer service in accordance with relevant legislation, regulation, contractual arrangements and agreed policy.

Bristol

Role involved:~ Responsibility for building and maintaining excellent relationships with key Clayton Euro Risk clients~ Maximising levels of client satisfaction~ Ensuring that all projects were delivered within agreed timelines.~ Undertaking mortgage due diligence, audit and oversight projects ‘on-site’ across a range of major UK mortgage servicers.

Bristol

Role involved assisting with the planning of the launch phase of a new loan product, in conjunction with a National business partner.

Reading, United Kingdom

Managing 3 separate functions:i) Field Representatives – oversight of ‘home visit’ providers for mortgage arrears customers.ii) Shortfall Recoveries – oversight of a panel of external Debt Collection Agencies.iii) Vulnerable Customers – appointed Chairman for the weekly “Sensitive Case Forum”.Establishing key senior partnerships across panel members and identifying opportunities for process re-engineering and maximising efficiency, whilst ensuring adherence to TCF… Show more Managing 3 separate functions:i) Field Representatives – oversight of ‘home visit’ providers for mortgage arrears customers.ii) Shortfall Recoveries – oversight of a panel of external Debt Collection Agencies.iii) Vulnerable Customers – appointed Chairman for the weekly “Sensitive Case Forum”.Establishing key senior partnerships across panel members and identifying opportunities for process re-engineering and maximising efficiency, whilst ensuring adherence to TCF principles.Undertaking regular due diligence and panel retender exercises. Show less

Reading, United Kingdom

Managing 4 separate functions:i) Litigation and Possessions, based in Skipton, managed via a third party provider.ii) Asset Management, London - strategic decision making regarding disposal of repossessed properties.iii) Customer Liaison Team, based in Reading.iv) Shortfall Recoveries – review, formulation, and implementation of new strategy.

Newbury, United Kingdom

Reporting to the Managing Director, managing the counselling field force of c.160 colleagues, including training visits.Responsible for the formulation and delivery of a new organisational TCF strategy for onward submission to Lender Clients.

Cardiff, Wales

Reporting to the Operations Director, setting up the department ‘from scratch’, managing the collections process from early arrears through to litigation and eventual direct management of an Arrears Management Department of c. 22 colleagues.Initial hiring of 3 Third Party 'Home Visit' companies, and subsequent management of continuing business working relationships with outsourced providers.

Clevedon, England

Bath, England

Bristol, United Kingdom

Covering Bath, Oldfield Park, Warminster and Keynsham branches.

Bristol

Bristol

Diploma In Management Studies, Diploma In Management Studies

Certificate In Management

Education record