Chris Gover Mcicm Email and Phone Number
Chris Gover Mcicm work email
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Chris Gover Mcicm personal email
A vastly experienced, positive and pragmatic financial services management professional.Expertise in mortgage operations (servicing, collections and recoveries).Commercial and customer focused with operational strategy experience across multi-discipline and multi-site operations.Proven ability in managing third party vendor relationships (including Litigation Solicitors, Asset Managers and Shortfall DCAs).Strong experience in regulatory compliance (including TCF and Vulnerable Customers) and secured lending credit risk.Proven background in operations management, budget, and forecasting, leading and developing teams.Excellent relationship building skills with strong stakeholder management - inclusive of CEO and Board level.Over 30 years’ experience across secured / unsecured, first charge / second charge, prime / sub-prime lending, gained in head office, branch based and outsourced servicing / supplier environments.
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Head Of Implementation And DevelopmentFieldcall Limited Sep 2022 - PresentLamport, England, United KingdomFieldcall Limited (part of The Claven Group) is the UK’s leading specialist field visit business that provides services (through our UK wide network of approved and security checked field agents) to the lending and insurance sectors, including:• Vulnerable Customer, Arrears and General Information gathering visits. • IT Led Insurance Claims assessment and review visits. • Consumer Debt Recovery provided through Capital Recoveries. Website - www.dmsfieldcall.co.ukThe… Show more Fieldcall Limited (part of The Claven Group) is the UK’s leading specialist field visit business that provides services (through our UK wide network of approved and security checked field agents) to the lending and insurance sectors, including:• Vulnerable Customer, Arrears and General Information gathering visits. • IT Led Insurance Claims assessment and review visits. • Consumer Debt Recovery provided through Capital Recoveries. Website - www.dmsfieldcall.co.ukThe role involves:• Leading the development and delivery of new projects and overall IT support and reliability.• Supporting the evolving business and its platform.• Assessing new opportunities and associated infrastructure and systems.• Supporting the recruitment process in relation to various new projects. Show less
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Customer Support ConsultantThe Mortgage Lender (Tml) Sep 2020 - Sep 2022Glasgow, Scotland, United KingdomRole comprised of involvement in a number of key company-wide projects (i.e. the review, redesign and implementation of strategies) in relation to:~ Vulnerable Customers~ Forbearance~ Home Visits~ Litigation~ Asset Management~ Oversight & Quality -
Consumer Vulnerability LeadAld Automotive Aug 2019 - Aug 2020Bristol, United KingdomRole involved:~ Supporting the business by owning and developing the Customer Vulnerability Policy Framework and the relevant processes that sat within it~ Ensuring that the Customer Experience was maximised via process improvements and effective stakeholder management~ Compliance with the latest industry regulation. -
Client Accounting Services ManagerTarget Group Feb 2018 - Dec 2018Newport, South WalesRole involved:~ Leading, managing and developing a multi skilled department of over 30FTE~ Exceeding service levels and providing high quality client and customer service in accordance with relevant legislation, regulation, contractual arrangements and agreed policy. -
Client Services ManagerClayton Euro Risk Jan 2016 - Feb 2018BristolRole involved:~ Responsibility for building and maintaining excellent relationships with key Clayton Euro Risk clients~ Maximising levels of client satisfaction~ Ensuring that all projects were delivered within agreed timelines.~ Undertaking mortgage due diligence, audit and oversight projects ‘on-site’ across a range of major UK mortgage servicers. -
Head Of Loan OperationsBank Of Ireland Jul 2015 - Aug 2015BristolRole involved assisting with the planning of the launch phase of a new loan product, in conjunction with a National business partner.
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Senior Manager - Shortfall Recoveries And FieldKensington Mortgages (Investec) Jun 2013 - Jun 2015Reading, United KingdomManaging 3 separate functions:i) Field Representatives – oversight of ‘home visit’ providers for mortgage arrears customers.ii) Shortfall Recoveries – oversight of a panel of external Debt Collection Agencies.iii) Vulnerable Customers – appointed Chairman for the weekly “Sensitive Case Forum”.Establishing key senior partnerships across panel members and identifying opportunities for process re-engineering and maximising efficiency, whilst ensuring adherence to TCF… Show more Managing 3 separate functions:i) Field Representatives – oversight of ‘home visit’ providers for mortgage arrears customers.ii) Shortfall Recoveries – oversight of a panel of external Debt Collection Agencies.iii) Vulnerable Customers – appointed Chairman for the weekly “Sensitive Case Forum”.Establishing key senior partnerships across panel members and identifying opportunities for process re-engineering and maximising efficiency, whilst ensuring adherence to TCF principles.Undertaking regular due diligence and panel retender exercises. Show less -
Head Of Possessions And Asset ManagementKensington Mortgages (Investec) Jun 2009 - Jun 2013Reading, United KingdomManaging 4 separate functions:i) Litigation and Possessions, based in Skipton, managed via a third party provider.ii) Asset Management, London - strategic decision making regarding disposal of repossessed properties.iii) Customer Liaison Team, based in Reading.iv) Shortfall Recoveries – review, formulation, and implementation of new strategy.
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Compliance ManagerDebt Management Services (Dms) Feb 2009 - May 2009Newbury, United KingdomReporting to the Managing Director, managing the counselling field force of c.160 colleagues, including training visits.Responsible for the formulation and delivery of a new organisational TCF strategy for onward submission to Lender Clients.
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Collections ManagerNemo Personal Finance Sep 2005 - Jan 2009Cardiff, WalesReporting to the Operations Director, setting up the department ‘from scratch’, managing the collections process from early arrears through to litigation and eventual direct management of an Arrears Management Department of c. 22 colleagues.Initial hiring of 3 Third Party 'Home Visit' companies, and subsequent management of continuing business working relationships with outsourced providers. -
Team ManagerClerical Medical 2000 - 2005Clevedon, England
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Customer Services ManagerPolicyplus 1999 - 2000Bath, England
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Intermediary Development ManagerBristol & West 1998 - 1999Bristol, United KingdomCovering Bath, Oldfield Park, Warminster and Keynsham branches. -
Loss Mitigation ManagerBristol & West 1992 - 1998Bristol
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Deputy Branch ManagerNationwide Trust 1985 - 1992Bristol
Chris Gover Mcicm Skills
Chris Gover Mcicm Education Details
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Diploma In Management Studies -
Certificate In Management
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King Edwards School, Bath
Frequently Asked Questions about Chris Gover Mcicm
What company does Chris Gover Mcicm work for?
Chris Gover Mcicm works for Fieldcall Limited
What is Chris Gover Mcicm's role at the current company?
Chris Gover Mcicm's current role is Head of Implementation and Development - Fieldcall Limited.
What is Chris Gover Mcicm's email address?
Chris Gover Mcicm's email address is ch****@****dia.com
What schools did Chris Gover Mcicm attend?
Chris Gover Mcicm attended University Of The West Of England, University Of The West Of England, King Edwards School, Bath.
What skills is Chris Gover Mcicm known for?
Chris Gover Mcicm has skills like Leadership, Rugby, Banking, Stakeholder Management, Business Relationship Management, Portfolio Management, Financial Risk, Relationship Management, Business Development, Mortgage Lending, Credit Risk, Negotiation.
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