Service new and existing residential services for contractors, residential customers, and residential property managers. *Drove 15% project margins on all new residential projects.*Propelled customer service excellence through the education of service offerings, resulting in 17% repeat business.*Managed sub-contractors to ensure proper training and quality standards.*Shaped and supported trade professionals with networking groups and non-profit fundraising activities.

Supported ATD Members with their annual membership renewals and cross-functionally collaborated with three universities to present ATD introductions to undergraduate classes. Conceptualized and authored all conferences and chapter monthly events.*Developed training course needs assessment with the committee and ignited participation by 10%+ from a base of 220 local chapter members. *Cut costs by 16% in vendor and event management by negotiating to secure event locations and food expenses. *Presented and authored KPI budget reports for monthly and quarterly events, including training revenue forecast and expense statement preparation.*Leveraged engaging Key Note Speakers, Authors, and Subject Matter Experts for the Boston Chapter.

Instructor-led on-site class "Making Connections" corporate-wide training program to over 20 fulfillment centers across the country.*Directed a year-long program in all national fulfillment centers, driving connections to increase team member job satisfaction, HR surveys, and dramatically reduce associate turnover.*Led driver incidents compliance training, saving 6.9% in insurance costs annually in the 42 national delivery hubs.*Championed the facilitation of sales training meetings, needs assessment, and determined the most dynamic learning strategies. Measured training effectiveness after instructor-led or e-learning test results were received.