Chris Granlund Email & Phone Number

• Installed new FMC 2600 and started migrating Cisco ASA’s running Source fire code off the old virtual FMC.• Upgraded the Source Fire Code on the Cisco 5516x, 5545x and 5585x firewalls • Upgraded IOS on the Cisco ASA’s• Build VPN Tunnels• Worked on upgrading documentation

Oak Creek, Wi

Managed the global MPLS/DMVPN network infrastructure of Master Locks 20 locations in North America, Mexico, Europe and APAC. In charge of the global Cisco VoIP phone system at 9 sites located in France, Netherland, Mexico and North America. Managed the global Polycom Video Conference devices. Trained end-users on Cisco phone features and Cisco agent/supervisor desktop application. Created and installed UCCX call center script. Designed the network infrastructure for the new Oak Creek office; Paris, France office; Madrid, Spain office; Amsterdam, Netherland office; Shanghai, China office and managed the installation. • Migrated 3 locations over to AT&T SIP solution. • Added locations to central wireless controller.• Managed the Edge security project. Installed Cisco ASA 5508 with FTD (Firepower Threat Detect) at the edge for 14 sites Upgraded the Cisco 5525x HA pair in Paris to FTD code In Oak Creek, installed Cisco Firepower 2210’s and Cisco FMC to manage all ASA’s Installed Cisco ASA 5545x HA pair at main office in Nogales, MX • Assisted moving the ERP system from one data center to another• Managed the Wireless upgrade at the Milwaukee plant Install over 70 new access points

Brookfield, Wi

~ Worked as a contractor for the MASTER LOCK Company.~ Assisted in the configuration and setup of Juniper SRX220 firewalls and switches (EX220 and EX4200)

8450 West Forest Home Ave

~ Managed the Veolia Corporate Cisco Voice over IP Phone system.~ Designed and installed the Veolia Corporate Cisco Voice over IP phone system at over 50 locations.~ Assisted in implementation on new North American WAN where we consolidated from 3 MPLS networks down to 1 MPLS network.~ Migrated 15 locations over to the AT&T SIP solution saving the company $6000.00 per month.

~ Program and maintain AVAYA and CISCO telecommunications equipment. ~ Installed Cisco Call Managers, IPCC and Unity Connections servers~ Administered the CC&N CISCO Call Manager, IPCC and Unity Messaging ~ Administered all CISCO software updates and Microsoft server updates for the CC&N Call Manager, IPCC and Unity Messaging servers ~ Assisted in the building, programming and installation of two CISCO Call Manager, IPCC and Unity Connections for customers~ Managed the programming of the CC&N CISCO Call Manager and remote CISCO router to get overhead paging working in the corporate office and 3 remote offices.

West Bend, Wi

~ Administered the RESTAT AVAYA VOIP phone system for over 200 users, including the main and backup servers. ~ Administered the Document Imaging Server for approximately 30 users at RESTAT.~ Documented procedures for the RESTAT AVAYA VOIP phone system and the CMS, including installation and report set up.~ Managed RESTAT company-wide desktop replacement project from analysis through execution, including creating the project plan and roll-out schedules, selecting the hardware and software, and imaging and setting up all new equipment.~ Assisted in the installation of the RESTAT AVAYA VOIP phone system, including the addition of an improved wiring rack, new POE switches, and the installation and testing of the new phones.~ Assisted in planning and implementing the reorganization of the Client Services and Customer Services department layouts, including changing the floor plans and data and voice network numbering sequence, adding another networking closet, and testing all systems after implementation.~ Employee of the Month (April 2002 & Dec 2004)

Racine, Wi

~ Coordinated Switch Ethernet project at Miller Brewing Company resulting in one consistent topology for approximately 1000 people over 6 floors and 20 marketing areas. ~ Worked with Deskside Support team at Miller Brewing Company to help trouble-shoot network issues and hardware/software issues while working on the Switch Ethernet project.

Brookfield, Wi

~ Transferred and/or replaced over 100 personal computers to include data transfer and hardware transformation at Metrix, Inc.~ Built 10 personal computers from scratch for Metrix, Inc resulting in savings of $20,000 (1998). ~ Completed cost analysis of laptop replacement at Metrix, Inc resulting in savings of approximately $5000 ~ Trained new people to become personal computer technicians at Metrix, Inc.~ Developed personal computer set-up procedures at Metrix, Inc.~ Developed hardware and software installation request forms and procedures for Metrix, Inc.

Bachelor Of Arts (B.A.), Management Of Computer Services

Associate'S Degree, Microcomputer Specialist