Christopher Grant Email & Phone Number

Manchester, Gb

Manchester, Gb

Manchester, Greater Manchester, Gb

Heading up User experience and Design for the Co-operative Bank. Putting our customers at the start of every decision to ensure we deliver a truly user centred experience on our journey to becoming a digital first bank.

Manchester, Greater Manchester, Gb

As part of the new "digital first" outlook I'm responsible for the end to end customer journey and user experience of the digital channels across the Co-operative Bank and Smile, (secure) internet banking and mobile apps. The Co-operative Bank provides high street and internet banking, current accounts, mortgages, savings accounts, credit cards and loans.The Co-operative Bank pride's itself on their customer service and customer satisfaction levels, and we're always looking to put our customers at the heart of what we do.

Vanquish FX is a media production company with a focus of using our creative expertise to portray your vision or message, in the most professional and visually exciting possible way.Combining many skills in Design, Web Development, Media production, Post production and with abilities to manage projects, I help create exciting promotional videos for all types of organisations.

London, Islington, Gb

- Taking conceptual creative sketches over to interactive wireframes and finalising in digital completion - Obtaining behavioural analytical insight to fight key struggle points online and improve overall customer experience - Having a meticulous attention to detail to ensure only the best end to end journey is offered to the customer.- Delivering an understanding to the wider business the strength of solid usability and how it can have one of the most powerful impacts online-Developing optimisation roadmaps to support ongoing A/B MVT testing.

London, Islington, Gb

Controlling the online user experience across multiple digital platforms, Specialising in:Web UsabilityConversion OptimisationUX Design Customer JourneysMVT and A-B testingWeb Analysis Web ChangeWeb Project SupportJune 2012 - Awarded 'Best Contribution' at Phones 4u e-commerce & telesales debrief.

London, Gb

Maintenance to a high standard of privately owned student accommodation - 345 rooms. To include all aspects of both reactive and preventative maintenance as required. Emergency call out during Out of Hours periods, key holder duties and ensuring all legal compliance is undertaken as per company policies and procedures. Completion of all records / data bases as required. Procurement and ordering of goods, stock control. Responsible for managing 'summer projects' and associated external contactors. Management of other staff and temporary workers, by organising, delegating and supervising work on behalf of the General Manager in order to ensure the property is ready for occupation each September.

London, Gb

Management of property during evenings and weekends. To include the provision of friendly and welcoming reception service and administration duties. Safety and security of property and all staff and residents.Dealing with customers, processing applications, maintaining information systems, records and customer files. Collecting of rents and ensuring all banking / payments are made as per company banking procedures.

Along side completing my Advanced Modern Apprenticeship & Diploma in Engineering my day to day role included the following responsibilities:Producing 3D CAD models using Pro Engineer WildfireProducing 2D CAD drawings for production. Testing new products to all current British standardsCompleting full bill of materials, for all new projectsTesting appliance safety and function

Ba (Hons), Digital + Concept Design

Nvq L3, Technical Services

Advanced Modern Apprenticeship, Engineering

Advanced Diploma, Engineering And Technology

Nvq L2, Performing Engineering Operations