Leading the NRL IT team by planning, coordinating and executing all technical aspects related to the company. Continuously strive to improve all workflow processes through detailed requirements gathering, multi-department collaboration and automation.

- Built out, managed and updated a Windows Deployment Services infrastructure from the ground up (Windows Server 2012)- Maintain and configure multiple Dell Sonicwall firewall appliances, Cisco Wireless Access Points and HP managed switches for several different branch sites- Coordinating with 3rd party VoIP vendor to migrate multiple accounts into one single account for ease of management and billing - Took over management of corporate Joomla intranet site and brought to completion- Currently building out SharePoint Online infrastructure for all corporate departments- Assist with help desk tasks such as general pc, VoIP phone and printer troubleshooting as well as account and asset management.

• Manage and support Windows Server/Desktop, 2X RDP virtualization, LAN/WAN/VPN, DNS, Exchange, Active Directory, printing/scanning, and Avaya phone solutions for over 75 users at eight sites in the Texas, Oklahoma and Louisiana region• Interface with 3rd party vendors to streamline installation of new site infrastructure• Independently establish and configure multiple branch sites with PRI (phones), domain controllers, routers, switches, Avaya phone systems and remote configuration software for future support

Held tier II position responsible for all aspects of on site software configuration and technical support including hardware, software, networking, Blackberry’s, servers, printers and VoIP telephones for Shell Data Center employees. Independently responsible for configuring, implementing and maintaining tailored workstations for over 100 users according to user specifications. Converse weekly with Global IT Infrastructure Team to coordinate configuration procedures, documentation and future stability support plans.

Provided key government personnel with policy coordination and interpretation support, general information security support and assisting with the development and implementation of a defensive security program that protects Information Systems and documents.

Earned promotion following successful tenure as Help Desk Administrator to assist in establishing a Help Desk organization to support up to 16,000 users for DoD throughout Camp Virginia in Kuwait. Lead team of 10 in appropriately analyzing and resolving all hardware, software and network issues. Enter trouble tickets and resolution onto Remedy Call Management system. Train, mentor and supervise team.Primary support and interface with site Information Management Officers (IMO) to ensure all Help Desk resources are utilized properly. Assist IMO with optimizing and supporting network infrastructure, including Harris STAT scans, accounts management and permissions, and MAC filter. Collaborate in planning and implementing network migration, upgrade and deployment projects.

Member of team accountable for providing Help Desk support to global Microsoft employees on 5 POD services, namely PC Products, Operating System and Internet Explorer (OSIE), Messaging, Line of Business, and Networking.Analyzed and troubleshot issues with all desktops/laptops and peripherals, network connectivity, applications, operating systems and Internet Explorer, MyDocs and Autogroup tools, and Microsoft Outlook and MSN Messenger messaging.