Environments include standard and GovClouds, more than: 400 AWS accounts, 100 GCP projects, 30 Azure subscriptions.Responsibilities:Provide support and expertise in cloud architectures, end-to-end operations, incident, and problem management.Demonstrate forward thinking regarding the organization's direction and how public cloud can contribute.Maintain industry knowledge on the latest trends and technology.Act as a coach and mentor junior team members on their assignments.Make internal and user documentation.Technical Leadership:Back decisions with research and articulate options, trade-offs, and recommendations.Present guidance to technical and business stakeholders.Help establish a clear and consistent technology vision through collaboration, influence, and enablement.Drive scope definition, requirements analysis, and design.Advocate for a common architecture vision, considering internal and external platforms, tools, and systems.Partnership and Communication:Utilize business acumen and defined goals to work with users and stakeholders to develop secure designs and find cost optimizations.Communicate the key benefits and implications of technology decisions to executive leadership.Cloud Architecture:Play a major role in developing a cloud reference architecture that meets Trellix security controls and monitoring requirements.Promote the reuse of shared assets within the organization.Consult with internal Trellix teams seeking to migrate, scale, or enhance their usage of cloud capabilities.Conduct research, proofs of concept, and implement new capabilities and security tools.Develop artifacts and ensure delivered solutions meet technical and functional requirements.Automation and Support:Automate the provisioning of secure "landing zones" by developing infrastructure-as-code solutions using open-source tools, scripting languages, and automation technologies.Support workload migrations and day-2 support as part of cloud transformation.

Duties included:Tier-3 support for over 1400 Linux and FreeBSD based systems, including VMware ESX hosts. The systems are spread across North America, EMEA, and APAC. They consist of physical servers and virtual guests serving various roles such as database servers (Oracle RAC) and application servers (SAP, Fusion Middleware, custom applications).As-needed Tier-3 support for approximately 2800 Windows systems.Detect, diagnose, and resolve OS, software, and hardware issues to maintain system availability. Apply security patches, implement configuration changes, and ensure compliance with security standards.Primary administrator for Zerto Virtual Replication infrastructure. Manage troubleshooting, documentation, and global upgrades. Provide training and consultation for specific scenarios.Resolve complex issues on systems, minimizing impact on customers during extended downtime. Collaborate with application and lower tier teams, leveraging expertise and research. Engage with vendor support and produce executive summaries of major downtime incidents.Adhere strictly to published formal change management process.Collaborate with Project Management Office and stakeholders to deliver projects and tasks within specified timelines.Update and create workflow documents. Develop well-tested and commented scripts and programs for task automation. Distribute documents and scripts to lower tiers, offering support and modifications as required.Monitor and manage Remedy ticketing queue for Tier-3 Unix, ensuring timely adherence to SLAs by the team.

Work focused on the Pulse home security platform during growth from an environment built for 100K users to one supporting 300K..New system configuration.Upgrades to existing systems.Troubleshooting of performance issues.Kernel tuning.Design consultation on future upgrades to next generation platform designed to support 1 million users.Systems were physical and virtual (VMware) running on Dell hardware.

Responsible for a team of 10 Unix administrators in the US and India that manage 2300 AIX, Linux, Solaris (et al) server systems in the continental US and EMEA. Duties included:• Manage a staff of senior and intermediate Unix admins in multiple offices worldwide.• Maintain work lists and priorities. • Organize and lead projects• Act as liaison to other groups in ITO and the company.• Foster a team ethos within the Unix group and between Unix and other groups in the company.• Address policies, principals and operational issues in both in detail and overview and report on compliance to upper management.• Compile performance metrics in pertinent categories, report on them and address deficiencies in staff.• Perform bi-annual reviews of staff.• Travel to other company offices when necessary.• Manage and measure performance of vendors and specialized contractors working directly on projects.• Interview new and replacement staff.• Manage emergency response and staff scheduling for 24hr activities during repair work to restore service.• Manage response and evidence gathering for internal and external audits.• Systems audited by and secured in accordance with PCI, BSI 7799 / ISO 27001, SAS 70, HIPAA and Sarbanes-Oxley security standards.• Manage CoB / Disaster Recovery scenarios for large financial clients between hot-site datacenters

Responsible for round the clock management and care of 112 Unix based server systems in the Wakefield and Arlington offices. Duties included:• Responsible for the build, test, implementation, backup, disaster recovery, security, problem resolution, performance monitoring, upgrade, and documentation of Unix based server-class systems both corporate and client. • Assist cross platform architecture design and implementation support or Unix systems and products that require integration with Windows servers and Active Directory• Work closely with peers in 12 states and 11 countries on global Unix infrastructure and networking integration and management. • Research, perform needs analysis, and implement new products and processes for new business opportunities and to improve existing systems. • Provide audit documentation, remediation, develop controls and processes for compliance with PCI, SOX, GLBA, HIPPA and internal security standards.• Systems include: stand-alone and clustered database systems, file and data processing systems, Internet facing and internal SFTP, NDM, RSA, Webservers, mail transfer agents.• Work closely with 3rd party vendors on the management and security of Internet facing and internal servers.• Convert physical systems to virtual either directly (P2V) or by manual replication of configuration to a new guest.• Participate in the creation of formal Root Cause Analysis and provide recommendations to remediate issues discovered.

Team leader of the Windows server group, responsible for round the clock management and care of 324 Windows 2000/2003 server systems in the Northeast region of the US. Duties included:• Responsible for the build, test, implementation, backup, disaster recovery, security, problem resolution, performance monitoring, upgrade, and documentation of all Windows based server-class systems both corporate and client. • Four sites of responsibility in MA, PA, VA • Domain and Mail migration, clean up, and inventory of new offices and/or acquired companies in Northeast. • Work closely with peers in 12 states and 11 countries on global Windows infrastructure and networking integration and management. • Provide third level support to Help Desk group and direct in Windows workstation configuration, and security on approximately 450 desktops and laptops. • Research, perform needs analysis, and implement new products and processes for new business opportunities and to improve existing systems. • Provide audit documentation, remediation, develop controls and processes for compliance with PCI, SOX, GLBA, HIPPA and internal security standards.• Systems include: file, print, e-mail, groupware, and application servers in a large multi-site Active Directory, 12 trusted and untrusted domains, and several stand-alone systems.

Provided second level on-call and off-hours support for a mixed environment including Macintosh, Windows 95 and NT4 and Solaris. With high priority 24 hour operations centers in 6 states totaling over 400 workstations and 15 Servers. Troubleshot persistent issues with fileservers. Managed user issues with file, print and E-mail on a network with a large NetWare tree and several NT domains. Rotated backup media. Analyzed and corrected document production problems with PCs peripherals and network devices. Identified, researched and suggested solutions for font related output problems and wrote descriptive documentation. Created interactive file-upload ‘Job Aids’ for customers and operators. Troubleshot SQL database access issues via ODBC in Access and Oracle during a client migration from Win95 to NT. Assisted in reducing call response time and overall call volume.

Provided consultations for server and desktop equipment platforms to customers. Designed, built and implemented custom images. Provided detailed image build documentation to clients. Troubleshot and repaired File Server hardware and software related issues. Installed and migrated to new server hardware and operating systems. Upgraded Server hardware and operating systems. Performed diagnostics and repairs on printers, laptops, desktops, and servers. Resolved software conflicts and issues. Performed workstation upgrades and installations. Installed systems on existing networks. Installed and configured network devices. Maintained close customer contact

Performed system repairs, upgrades, builds, installations and parts ordering on site service and close customer contact.

Service and installation, technical support, inventory ordering and sales.