Program Support Assistant
The “Go to Expert” for resolving complex DTS problems. Highly adept at discovering complex travel issues involving line of accounting, airfare, lodging, rental cars, and resolving them per applicable travel regulations. Resolve complex and technical travel issues by submitting and tracking trouble tickets via Travel Explorer (Trax). Meticulously managed travel authorizations ensuring confirmation of airline reservations, lodging, rental vehicles, and other miscellaneous travel requirements submitted to Commercial Travel Office (CTO). Many travel authorizations processed with less than three days’ notice and within a twenty-four hour time restraint.Methodically reviewed over one thousand DTS vouchers for compliance with federal travel regulations, verified each claimed expense is reimbursable per federal travel regulations, and attachment of appropriate receipts. Contacted travelers via e-mail regarding discrepancies with DTS Authorizations, and DTS Vouchers.Meticulously conducted audits and inspected over 500 on government credit card accounts. These audit checks included reports on delinquent accounts, weekend travel, official travel, ATM usage, airline credit, suspended accounts, and blocked merchant codes. Timekeeper/Payroll/Personnel/Human ResourcesManaged payroll system known as SLDCADA (Standard Labor Data Collection and Distribution Application). Provide customer and payroll support to over 200 employees to ensure prompt disbursement of payday funds. Perform payroll system entries for over 100 employees as result of leave, operations, and temporary duty, leave, and program software glitches. Managed payroll files for over 200 employees, ensuring each one is up to date and personal information protected.