Christopher Guanzon, Crme Email & Phone Number

San Diego, Ca, Us

Create, implement, and lead strategic hotel room revenue strategies and processes within a myriad of different markets. Focus on achieving and exceeding revenue targets by enriching the relationships with our existing client portfolio. Managing the analyst team by ensuring they are well equipped and eliminating any roadblocks that prevent their ability to support clients.Promote Integrated Revenue Strategy℠ that improves traditional revenue management by combining distribution and digital marketing for an integrated approach to maximize revenue. Central to this strategy is MAX, our exclusive interactive analytics software.Day-to-day responsibilities include:• guiding revenue target growth across my client portfolio • communication with our clients to ensure revenue strategies are continually adapting to the ever-evolving market • ensuring the efficiency and effectiveness of the collaboration between the analyst and director team

• Implement revenue management operations, procedures and best practices.• Identify new revenue opportunities.• Provide daily, weekly and monthly reporting.• Optimize and expand distribution partnerships.• Act as overall business development consultant for the hotel manager/owner.• Challenge and influence hotel to improve service level and operational standards.• Build and maintain strong working relationships with levels of staff at the client hotel.• Embed a revenue management culture.Received the 2013 Circle of Excellence Award for my efforts in increasing overall RevPar through strong growth compared to the prior year.

Del Mar

• Secure, coordinate and respond to customer inquiries regarding the rate and availability of room rates, rental of event facilities and purchase of ancillary services from the hotel for corporate and leisure groups.• Write and prepare sales contracts and any correspondence based on the previously agreed needs and budgets of the client. • Create, analyze, and present monthly sales figures of entire sales department to the Director of Sales and Marketing. • Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. In addition, assisting sales manager on creative projects, such as proposals and special event collateral and graphics.

Temecula

• Created and implemented sales and marketing programs that attribute to the success of the hotel’s overall revenue goals.• Managed daily front office activites through the preparation of weekly presentations and reports. • Assisted the General Manager in day-to-day operations which included accounting, human resources, and the monitoring of operational systems.

Temecula, Ca

• Ensured each guest service agent during the shift displayed high levels of customer service.• Providing at all times an excellent guest service, maintaining high standards and consistency of outstanding customer service; monitored of all Front Desk-related tasks including supervising and coaching the team.