Key Responsibilities:■ Responsible for providing operational and strategic leadership to 2 separate stores over 8 years, championing business transformation through a focus on team and process improvement to achieve commercial objectives.■ Conducting ongoing review and analysis of store operating environment, identifying improvement opportunities in collaboration with department managers with the objective of improving KPI and financial performance.■ Leading performance management with ultimate responsibility for HR in-store, working with poor performers to develop corrective strategies, communicating company goals and values, and personally overseeing recruitment of all new employees.■ Identifying business efficiency savings across all facets of operations; Assisting Head Office support team with on going feedback with business strategies and roll out.

Complete accountability for the operational, financial, safety and customer service levels in the store. Provide clear leadership to the team, leading by example in all areas of the business. Planning, reviewing, coaching and mentoring to ensure that all company targets, compliance measurements, policies and goals are exceeded.Key Responsibilities:■ Led a large team of 200+, including 9 Department Managers, across several stores within the business; accountability for the operational, financial, safety and customer service levels in store■ Interviewing and recruiting new team members including inductions and on-boarding■ Team training and development■ Implementing, monitoring and ensuring compliance of all business assurance procedures and policies■ Maintaining operational standards and adherence to corporate guidelines■ Budgeting, forecasting, analysing and strategising financial results to ensure delivery of P&L (in excess of $1.5 million per annum)■ Relationship management with Senior Leadership Team, Support Centre and external stakeholders e.g. Centre Management and suppliers■ Chair weekly department managers meetings to discuss commercial planning■ Managing performance of all direct reports■ Identifying talent within the business for future progression of team membersAchievements:■ Reduced CODB - remuneration adversity reduced by $5K/w to budget; shrinkage adversity reduced by $2K/w to budget; expense adversity reduced from $32K YTD to $8K better than budget; department stockloss reduced from $169K adversity to $9K better than budget for FY14.■ Increased store standards across all departments; increasing stock availability to 98%.■ Developed Department Managers and Team members’ knowledge and understanding to deliver key KPIs; moving stores from 16th/15th (16 stores total) on regional scorecards to 1st.■ Drove and maxamised sales and profitability of stores to achieve growth; averaging 12% comparative sales increase on last year.

As a Dry Goods Manager, the key focus of my role is to instil operational processes of the Grocery Department, focussing on department standards, backstock levels, inventory management and promotional tie up. Additionally, accountable for financial aspects of the departments and to deliver key KPIs. ■ Oversaw daily store operations in absence of the Store Manager; supported the senior leadership team to deliver key KPIs and commercial plans. ■ Prepared store financial stocktakes; including rostering over 100 team members for counting, keying and report reviewing over a 2 week period every 6 months. ■ Partook in rostering and department restructures inline with current EBA; delivering department remuneration inline with budget. ■ Coached and motivated team member in nigh fill operations to maximise productivity; increasing hourly carton rate from 45 to 61 ctns/hour.■ Instilled operational process in the Grocery department to turn around standards; decreasing back stock levels; minimising product out-of-stocks from 700 per day to 50 on average.

As an Easy Ordering Coach, the key focus of my role is to coach and support stores through the transition stage of Auto replenishment.■ Coached team members across a multi-site environment; successfully implemented Auto-Replenishment across 16 stores; further supported stores to sustain all aspects of replenishment.■ Liaised with Regional and State senior leadership teams reporting on implementation progress.■ Facilitated coaching sessions on Store Inventory Management systems for store team members including leadership teams.■ Reviewed replenishments scorecards and metrics daily; providing feedback and coaching to stores.■ Conducted store tours with Store and Regional Management identifying areas of opportunity and drawing action plans to rectify.

Successfully led a team in several departments to delivery daily operational requirements. Accountable for delivering financials, inventory management, KPIs, rostering, performance management.