Senior Program Manager, to deliver and launch new strategic customers, with latest hosted products and services, in US and European markets. Experienced with delivery of programs in Scaled Agile Framework.

Program Manager, to deliver and launch new strategic customers, with latest hosted products and services, in US and European markets

Sept 2013 - May 2019Project Manager User Interface development program for the largest Cable operator in Brazil (NET Servicos) for next generation Set-Top Boxes with OpenTV5 Middleware. Management of customer requirements into designs, documentation and software releases. Lead workshops and demos with customer in Brazil to facilitate program.Control of budget and allocation of resources, prioritisation and planning of releases.Promote and apply the use of Agile/Scrum software development methodology.Leading geographically diverse team in UK, France, US, India, China and Brazil.o Supported the development of a new team in India.o Overcoming cultural, communication and time zone challenges to meet customer needs.Manage dependencies with other groups including MediaLive, SSO and OpenTV5 team.Encourage innovative solutions to meet requirements with SVG, HTML and Javascript.Sept 2012 - Oct 2013Project ManagerReference user interface development project for OpenTV5 Middleware.Scope, budget and scheduling of software releases.Promote and apply the use of Agile/Scrum software development methodology.Led geographically diverse team in UK, US and India. Supported the development of a new team in India and transitioned the project from UK to India to lower cost base. July 2011 - Sept 2012.Project ManagerSystem Integration project of OpenTV5 Middleware with next generation Set-Top Boxes and customer developed User Interface for Telefonica to sell in LAM market.Planned UI development schedule with customer and provided SDK and UI component support with Javascript software development team.Coordinated porting of OpenTV5 with SOC providers (ST & Broadcom) and STB providers (Sagem & Technicolor).

Sept-2010 - June 2011Programme ManagerResponsible to deliver YouView STB for Talk Talk with customisation for trials and launch.Lead customisation requirements and their respective implementation plans.Manage dependencies to and from the “YouView” development program.Maintained an excellent working relationship between Talk Talk and Technicolor teams.Jul 2009 – Nov 2010Programme ManagerResponsible to manage Technicolor’s involvement with the development of a next generation television experience with YouView (was BBC).Responsible for the P&L with multi-million development budgetImplemented hardware platform (STB) and led further cost optimisation initiatives.Provided interface for requirements and plans between YouView and Technicolor teams.Set-up of joint development with “YouView” using agile software development to achieve prototype and early trial stage targets.Ensured Technicolor kept in front of other manufacturers to enable a key account with Talk Talk..

Defining and driving new product development for IPTV, VoIP and Broadband services.

Led the introduction of Inuk’s Service Delivery Platform and managed other critical infrastructure projects. Also product managed voice service.

Product Manager for hosted communications platform.Delivered roadmap presentations to active and potential clients.Managed new feature requests from client and internal customers.Defined solutions for implementation by 3rd party supplier and/or internal development teams.Put together business cases for justification of costs and resource prioritisation.

Successfully set-up and managed programme office to manage the transition of product portfolio from digital telephony to IP telephony and unified communication applications.Managed a strategic product and service partnership with Marconi. Created an overlay process to integrate both companies new product introduction processes (scope, business plan, planning, risk, change management and communication.

Client interface for new ‘manufacturing’ products and services.Chaired new product introduction team (manufacturing and support groups). Ensuring delivery within time, budget and quality.

Project managed the introduction of new products into manufacturing (coordinating manufacturing and support groups).Developed manufacturing process and instructions (Surface Mount and Hand Assembly).Designed and implemented manufacturing layouts.

Led process improvements upon monitor production lines.

Project managed the introduction of new television ranges into high volume manufacture facility.Responsible for supporting designers in implementing design for manufacture.Ensured quality products were introduced in a time/cost driven environment.Provide technical support for technicians and production line through life of products.

Sponsored by copper and optical cable manufacturer through university 1992-1995 (working in variety of production planning and engineering positions during holidays and year out).