▪ Created technical documentation for all essential HR procedures; cross-trained in multiple HR roles in order to identify inefficiencies and standardize processes▪ Represented HR during the agency’s migration from an in-house PeopleSoft instance to Texas’ state-wide government HRIS (CAPPS HR/Payroll), a heavily modified version of PeopleSoft; coordinated all user acceptance testing efforts▪ Contributed to agile project development as the co-product owner for a custom Salesforce application (ePAF); this application fully digitized the agency’s existing paper-based personnel action process▪ Co-led the implementation of an applicant tracking system module (CAPPS Recruit) for the agency’s HRIS▪ Played a major role in three comprehensive change management efforts, CAPPS Recruit, CAPPS HR/Payroll, and ePAF, by developing training materials and hosting live webinars▪ Assisted with multiple HR investigations by participating in interviews, gathering data, and conducting analyses

▪ Created, reviewed, and processed personnel actions for multiple departments (e.g., promotions, hires)▪ Prepared and revised job descriptions; posted job positions on Work-In-Texas; made job offers▪ Conducted New Employee Orientation biweekly; ran employment verifications through E-Verify▪ Reconciled data discrepancies between HR data systems and paper personnel files▪ Provided prompt and friendly customer service to agency staff

Audited cost reports to ensure accuracy, compiled financial data into reports, and processed invoice payments from districts

Processed special-education transportation and nursing documentation received from school districts to secure Medicaid reimbursement for the 2015-2016 school year

▪ Researched and implemented an applicant tracking system (ApplicantStack); tested and setup extensive automation▪ Evaluated and compiled behavioral-based interview questions to better assess candidates’ cultural fit▪ Conducted data integrity audits of employee data and I-9s; analyzed retention metrics▪ Created draft policies such as Remote Work and Vehicle Use; revised hiring procedures and job application▪ Redesigned and streamlined the existing employee information storage system

Cashiered, opened and closed the storefront, bagged, and returned carts