Christian Guzman Email & Phone Number

Coral Springs, Fl, Us

Miami, Florida, United States

* Fleet Management Mastery: Successfully oversaw the strategic management of a fleet of 60+ vehicles, adeptly positioning and staffing to adapt to events, seasonality, and dynamic demand patterns.* Analytical Insight: Utilized advanced analytics to evaluate inefficiencies, identify trends, and implement data-driven changes, achieving heightened operational performance and responsiveness.* Proactive Leadership: Led operations with unwavering accountability as a market leader, consistently pushing teams to exceed targets and foster operational efficiencies.* Talent Management Prowess: Directed the hiring, training, and leadership of a comprehensive team, including drivers, leads, trainers, and service agents, cultivating a high-performing and collaborative work environment.* Innovative Program Implementation: Spearheaded the rollout of new innovations and initiatives within the market, taking accountability for program success ensuring alignment with organizational goals.* Strategic Workforce Planning: Implemented effective strategies to meet driver supply targets, managing onboarding processes and staffing support to align with market goals.* Financial Acumen: Reviewed P&L statements and implemented cost reduction strategies, ensuring positive gross margins and contributing to overall financial health.* Resourceful Workforce Scheduling: Strategically scheduled 150+ employees to optimize supply and demand alignment, enhancing workforce efficiency and productivity.* Efficient Team Organization: Organized teams and delegated responsibilities to ensure seamless execution of plans and processes, contributing to operational effectiveness.* Disciplinary Oversight: Streamlined operations by implementing progressive disciplinary measures and SOP adherence, resulting in a 30% decrease in errors.* Vendor Relationship Management: Cultivated and managed relationships with vendors, ensuring timely service and establishing productive partnerships for operational success.

Miami, Florida, United States

Strategically optimized driver schedules to align with fluctuating supply and demand dynamics. Orchestrated and mobilized teams, ensuring the flawless execution of plans and processes. Overseeing progressive disciplinary measures, maintained workforce adherence to high standards. Spearheaded the development of comprehensive plans and processes for the meticulous maintenance of a diverse fleet exceeding 50 vehicles. Proactively managed vendor relationships, guaranteeing prompt and efficient service delivery. Fostered seamless cross-functional collaboration with departments such as marketing and Human Resources, contributing to the establishment and maintenance of an operationally sound business.

Oversaw maintenance of branch’s 300+ fleetManaged relationships with 2 Geico ARX bodyshop locations executing excellent customer service while maximizing profits with specialized sales management.Developed sales team of management trainees to management assistants ahead of promotion expectations through daily training and follow upFacilitated record breaking growth of the branch's fleet and cars on rent by 20% via local marketing efforts and excellent customer service.Set record-high profitability in 2021 at the location through personal selling while navigating post-covid economic environmentDeveloped and conducted training programs focused on enhancing the team's productivity and customer service skills, resulting in a notable increase in overall performance.

Fort Lauderdale, Florida, United States

Managed sales team to accomplish record-high sales goals Managed work groups to accomplish damage inspection of over 15,000 vehicles and accurate and timely distribution to airport facility Responsible for creating and maintaining a motivated team and for promoting teamwork within our airport marketProvided leadership to the team helping achieve the highest levels of customer service in accordance with high SQi standards Managed outsourced labor to coordinate with scheduling to maximize efficienciesHelped assess employee performance, communicate expectations, and provide appropriate training, feedback & directionMaintained brand identity throughout the operation; ensure all marketing programs are delivered completely and effectively Represented Founding Values and Mission StatementTrained Service Agents and working with outsourced vendors as required Assisted in the oversight of the maintenance team as neededForecast and oversee management of the fleet

Aventura, Florida, United States

Developed strong relationships marketing to hotels and resorts in the area, growing the branch and generating net profit for the first time that year. Improved customer service quality index from 80 to 90 in less than 3 months. Developed and mentored trainees on how to grow within the company and build their professional brand.

United States

Highest customer service quality index average score of 96 in the company as a Manager Trainee at the Alpine Jaguar dealership location. Awarded "Elite" sales status consecutively for 4 months while relocating to a bigger branch and fostering competitive culture at both locations. Improved customer service quality index score at a larger location while maintaining outstanding sales metrics.

Exemplified versatility as both a Restaurant Server and Banquet Server, seamlessly transitioning between roles as needed. Played a pivotal role in preparing for diverse dining scenarios, ranging from intimate private parties with 10 or more guests to expansive Banquet events accommodating over 300 attendees. As part of the restaurant staff, took an active role in assembling the restaurant before each service. Orchestrated and led a team of 4 or more individuals, ensuring precise choreography for timely service and delivery of food, thereby contributing to the overall success of each event.

Miami/Fort Lauderdale Area

Provided exceptional customer service by warmly greeting and welcoming guests upon arrival. Proactively engaged with patrons, offering insightful recommendations on products and services to enhance their experience. Diligently maintained a pristine and inviting environment, ensuring the highest standards of cleanliness for the comfort and satisfaction of our valued customers.

Jacksonville, Florida Area

Acquired invaluable networking skills through a personal selling experience, ranging from adept cold calling to establishing appointments with professional acquaintances. Recognized and appointed as a member of the Key Staff, serving as a certified training instructor due to demonstrated leadership skills.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Marketing

Activities and Societies: FIU AMA, FIU Sales Society, FIU BBC 4v4 Flag Football Tournament, Yoga on the Bay, FIU SPC BBC, FIU Ropes Course.