Chris Ward Email & Phone Number

United Kingdom

GRIDSERVE Electric Forecourt® - Retail Operations ManagerResponsible for:* Delivery of new retail offering within GRIDSERVE's Electric Forecourts* Future site development, project Management and launch* Multi site Operations Management * Product ranging* Promotional and Seasonal activities* Commercial performance* Continuous improvement* Customer Journey* Customer Experience* Legal, H&S and EHO compliance* Policy and Process creation, implementation and review* COSTA Coffee franchise management* Amazon Just Walk Out retail offering including Little Fresh 'Good To Go'* Third Party relationship Management* Stakeholder engagement

Norwich, England, United Kingdom

General Manager of GRIDSERVE's second Electric Forecourt in NorwichSite consisting of :22 350 kW chargers (up to)8 250 kW Tesla Super Chargers6 22 kW AC chargersWHS, M&S Food and COSTA coffeeOn site test drive facility consisting of 8 vehicles.

Cromer, England, United Kingdom

Business Partner to Store General ManagerWorking with a team of 13 Senior Retail Managers in a high density and seasonal trading supermarket within Cromer. Store operating a separate licensed petrol filling station, significant in store produced operation including bakery, cake shop, delicatessen, meat and fish counter, and multi van home delivery and click & collect operation. * Commercial Input* HR Lead in Store* Development of Senior Management team in store* Recruitment of Management and Colleagues * Strategy development* Payroll and Budget control in excess of £2m per annum* Training lead* Colleague Engagement Lead* Community engagement and charity partnership work* Service and Customer experience expert driving significant improvement in KPI results including zero queue and zero complaints

Bury St Edmunds, Suffolk, United Kingdom

* 60,000 sq ft trading space* 100 colleagues* £14m per annum turnover* £0.6m per annum restaurant business* 8 concession / third party partnersDirect Management of 4 Sales Managers, 1 Food Services Manager and 1 Operations ManagerResponsible for multi-site operation with offsite stock room Development of 2 colleagues to Management Level to create a complementary set of skills, styles and personalities within the senior team in storeStrong experience of change Management with resilience throughout an unprecedented periodVisionary and strategic leader through a period of fast paced change and ambiguityLeading operational results including lower than company benchmark stock loss results for past 2 years

Great Yarmouth

* 18,000 sq ft trading space* 30 colleagues* £2.5m per annum turnoverProgression from Sales & Operations Manager to Deputy Store ManagerImproved Profitability during tenureLed revised merchandising project resulting in significant margin increases

Great Yarmouth, Norfolk, United Kingdom

Store Sales Manager and Selling Support ManagerLead new company merchandising initiative for Menswear

London, United Kingdom

Step Change Project ManagerProcess ReviewProcess MonitoringOperational Review Team

Milton Keynes

Project Manager for Relocation of regional stock roomMulti site operation - Milton Keynes, Hemel Hempstead, Banbury and Luton

Kings Lynn

Secondment Covering Store Manager VacancyResponsible for Delivering Store KPIsWinner of Best Small Store Regional presentation competition for Spring/Summer 16

Bury St Edmunds, Suffolk, United Kingdom

Operations ManagerOffsite Stock Movement OperationMultiple Store of the Month Award Winner

King'S Lynn

£1 million pounds investment in modernisation of Department StoreFull project management including third party contractors and consultantsPeople development and engagement around new store launch

Kings Lynn

Sales ManagerOperations ManagerModernisation ManagerFinance

Bury St Edmunds

Sales Manager

Great Yarmouth

* Opening of New 18,000 sq ft trading store

Ipswich, United Kingdom

Norwich, United Kingdom

Norwich, United Kingdom