I think relationships are critical to the success of any business – not just clients and external contacts but within the business too. The best type are those that are long term, sharing value and insight to help each other to achieve their respective goals – the classic win win.My role is helping the team understand and action the strategy which empowers them to deliver a great customer experience. I invest time developing their skills, capabilities and knowledge that they use to help our customers grow and achieve the success they deserve. Being one of life’s analytical people I am constantly looking at what the strategy says, if the joint business plans are delivering and about tuning the activity to deliver the joint objectives. My core focus is developing deep relationships with customers, listening to their views and spending time developing and understanding how we can achieve the best results together.