Empower Hope is dedicated to improving healthcare for patients with serious illnesses. Our suite of solutions (e.g., Empower My Plan, Empower POLST, and AI mortality model ) empowers patients to articulate and share their healthcare preferences with their physicians and care team and accelerates the capability of clinicians, healthcare systems, and payors to deliver medically and financially sound goal-concordant care.Five years ago, Dr. Zachariah initiated the Empower Hope journey with a bold vision, entering into a phase of stealth mode that emphasized meticulous research and development. Our collaboration with City of Hope was pivotal, allowing us to conduct extensive trials aimed at refining our groundbreaking healthcare solutions. This rigorous development period was marked by deep scientific inquiry and a substantial investment of millions of dollars, all dedicated to perfecting our technology.Two years ago, a significant transition occurred when Chris joined the team. With a fresh perspective and a sharp focus on market needs, Chris spearheaded our move from the lab to the market, steering the commercialization of our tested and proven technologies. This strategic shift was aimed at transforming theoretical research into practical, life-enhancing tools for patients.Just six months ago, we reached a critical milestone: the launch of our products to our first group of external paying customers as beta testers. Their feedback has been invaluable, helping us to further hone our offerings.Today, we stand on the cusp of a major breakthrough. We are currently in advanced negotiations with several well-known enterprise health systems, discussing the deployment of our comprehensive suite of products. This expansion is not just a testament to our past achievements but a beacon for future successes, as we continue our mission to revolutionize healthcare and significantly improve patient outcomes.

Key Responsibilities:-Design and build Smart Healthcare campuses that support the patient care, research, and operational objectives of the City of Hope-Executive oversight for the technology aspects of a $2B Construction and Growth portfolio-Deliver IT Investment Net Present Value expectations on new facilities projects-Expand the City of Hope in the Orange County market with a new 340 Thousand SqFt “Cancer Center of the Future” in IrvineManage healthcare technology and information systems programs and projects to deliver patients, visitors, and coworkers an exceptional experience while increasing opportunities. Responsible for all aspects of solutions from ideation to handoff. Lead programs that create industry-leading onsite and remote healthcare and research solutions. Define robust project management methodologies across a portfolio of projects that have the flexibility to deliver both short-term and long-term objectives. Effectively manage numerous projects concurrently with on-time delivery. Provide appropriate KPI monthly, quarterly & annual reporting metrics.

NexPlex was founded as a way to deliver patients, visitors, and primary care providers with an exceptional experience through well-managed healthcare technology solutions and innovative information systems, programs, and projects. As the CTO, my primary role is to facilitate the creation of products and assets to fulfill this mission.Key Business Initiatives and ResultsInitiatives-Create industry-leading onsite and remote solutions using machine learning and AI-enabled automation to individualize patient care and increase provider engagement.-Optimize productivity and maximize ROI through program assessment protocols and strategy management.-Utilize agile and waterfall development techniques to engineer management, clinical, and rev-cycle processes.-Build strong industry partnerships and create a unique value proposition and effective sales process.Results-Reduced wait times by 48% by optimizing call center workflow and enhancing end user engagement.-Improved employee satisfaction statistics by implementing team training programs, team building exercises, and positive motivation leadership techniques.-14.3% reduction in defect rate achieved by developing tighter financial controls, budget accountability, and written policies and procedures.Development of new workflows and processes optimized the revenue cycle for a 31% decrease in A/R aging.-8% annual revenue growth produced through strategic planning and tight tactical execution to launch a new cloud-based business unit.-Performance tripled in cloud services by re-designing and re-engineering network technology integration and business solutions offerings.-Improved qualification and communication nearly doubled actuals over existing sales quotas-Sales presentation optimization for experiential impact resulted in sales over 192% of forecast.

ShippingWonder is a division of NexPlex offering the latest shipping-tracking technology to elevate the shipping experience. This application coordinates with the carrier’s tracking system, then sends customers automatic text, email, or voice messages for real-time, personalized updates. Key Business Initiatives and ResultsInitiatives-Create a product that allows companies to provide quality shipping updates to compete with shipping giants.-Improve and automate the tracking and communication process during shipping.-Facilitate information delivery and reduce shipping-related support requests.Results-Advanced technology allows bidirectional transmission; simplifying communication channels.Fully configurable messages offer a more personalized experience and increase satisfaction.-Integrates with your ERP for a fully automated process.

Carlen is a global apparel manufacturer and distributor for nationwide big-box retail stores. As the CIO, my goal was to solve challenges and inefficiencies in the supply chain management and enterprise resource planning systems.Key Business Initiatives and ResultsInitiatives-Lead creation of an automated command centre to oversee supply chain management and ERP systems and implement EDI integration with all trading partners.-Improve profitability through labour management and effective systems.Results-287% year-over-year revenue increase produced for three consecutive years using technology to enhance marketplace communication.-Complete end-to-end supply chain visibility achieved.-Less than 5% staff turnover during three years of rapid expansion.-Labor-to-revenue ratio significantly reduced through tight financial management and accountability over inventory logistics and buying operations.

This cloud-based company was founded as a software platform, portal, and digital storage solution. The CEO role required a strategic eye toward technology selections and innovations during the Startup phase.Key Initiatives and ResultsInitiatives-Lead the company to become a pioneer solutions provider for online storage access and SaaS.-Create efficient, self-service application infrastructure through unique UI/UX development.Results-85% reduction in build and testing timeframes achieved by changing the software implementation model for delivering configured software on a fixed price and timeline basis.-ERP software acquisition costs reduced by more than half for clients by using more effective integrated technology combined with custom cloud business solutions.-The company grew to become one of the first cloud ERP and CRM providers.