Translated common IT concepts, procedures and standards down to CEO and President level of understanding.

Responsible for all storage within Target's 40 Distribution Centers. Created automated process using Chef, Powershell and Ruby to assist with deployment, management and monitoring of Distribution's 1600 servers and 40 storage arrays. Designed and implemented the future state of storage within the distribution space.

Provided management and support for Severity 3 and higher incidents. These included Wholesale with potential impact of millions of dollars to the bank and it's customers.

Coordinated, managed and performed company wide migration from old storage to a 10 node, 2 site NetApp Cluster Mode array. Oversaw backup and restore of system critical servers and databases.

Managed Dell's global support network for Storage and Compute. Addressed any CIO or Director level concerns regarding SAN support. Provided consistent communication to all invested parties and drove critical cases toward resolution. Mentored Level 1 Copilot and provided a point for technical escalation.

Part of a team that lead transition from storage startup to a model of global support within Dell.Level 3 escalation point for Compellent Support regarding customer SAN and SAN connected infrastructure (Servers, HBAs, Switches).Assisted Dell's internal teams (ProSupport) and 3rd Party (MS and VMWare) vendors to resolve critical non-storage related issues.Mentor for Level 1 and Level 2 Systems Engineers.

Configuration and Administration of Compellent SANs for Enterprise customers.Troubleshoot hardware, performance and connectivity issues involving customer SANs, switches (Fibre and iSCSI) and connected servers.Consistently learn, research and investigate new and competing technologies to maintain a competitive edge.