• Handles emergency service calls as directed during the day and after hours. • Diagnoses defects and determines corrective actions needed to complete repairs. • Performs preventative maintenance and diagnostics on system components. • Tests and verifies system readings ensuring an optimal system operation.• Performs system checkout and perform, automation systems startups. • Conducts owner training for customers on site. • Provides remote and in-person technical support for installing contractors and site personnel.• Assists in mechanical assembly, balancing, vibration analysis and quality assurance in factory.• Develops procedures and plans to ensure production.• Completes required service reports and expense reports per company requirements.

• Performs technical support programs/service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly• Handles emergency service calls as directed during the day and after hours. • Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. • Performs preventative maintenance and diagnostics on automation system and components according to TSP/service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.• Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. • Prices, proposes and proceeds with new work as per issued guidelines. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. • ‘Performs system checkout and assists in automation systems startups for service installed jobs. o May coordinate electrical installation with electrical contractor at job site as required. • Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem • Participates in job site final walk and/or final completion for systems to service turnover on assigned jobs • Conducts training and development classes for customers on site or at the branch. • Delivers technical support, coaching and direction to end users and field labor when applicable.

Oversaw daily tasks, training, evaluation and qualifications of 5 junior personnel as well as maintaining all previous divisional duties.

Maintenance, repair and operation of the Electronic Warfare system, Imaging systems, and Communications system. Possessed a Top Secret/SCI security clearance as well as using and maintaining cryptographic material in daily job functions. Functioned as the maintenance Work Center Supervisor scheduling an average of 20 maintenance items per week to 5 personnel. Acted as Work Center Repair Parts Petty Officer ensuring all necessary repair parts and consumables were onboard as well as scheduling corrective maintenance actions. Ship's expert on repair of AN/BVS-1 Photonics system, AN/BLQ-10 ESM system, and USC-38 EHF system. Assisted in installation and repair of ship's Communications and Electronic Warfare suites.