Christopher Hatch Email & Phone Number

Lindon, Ut, Us

Provo, Utah, United States

In my role as a Lead Research Assistant I oversee nine teams of 3-5 developers in technical R&D projects that utilized cutting-edge technologies like AI/GenAI, Machine Learning, Virtual Reality, and Data Visualization. A play a key part in managing AWS infrastructure, ensuring system integrity and high availability while overseeing complex workflows to foster accountability and efficiency across the lab. My leadership facilitated collaboration and progress on high-impact projects, enabling our teams to deliver innovative solutions at the forefront of technological research.I personally direct a comprehensive frontend redesign of the Virtual Pedigree application, drastically improving user experience and simplifying future development. I built a custom administrative dashboard that significantly enhanced operations, streamlining user management and data visualization for more effective statistical reporting. Additionally, I designed HTML/CSS page structures for web applications that were instrumental in collecting training data for machine learning directives, directly supporting key research initiatives.

Provo, Utah, United States

To date, I have diagnosed and resolved over 1,800 software issues across more than 30 applications, including major platforms such as Microsoft Office Suite, Adobe Creative Cloud, Qualtrics, Citrix, Global Protect, and RingCentral. In managing these support efforts, I engaged directly with users via phone, leveraging my problem-solving skills to provide timely technical support in a fast-paced office environment. Using ServiceNow to track incidents, I recorded detailed documentation of each issue and its resolution, which significantly enhanced service delivery and streamlined troubleshooting processes.In addition to technical support, I collaborated with cross-functional teams to develop and implement robust data security protocols, ensuring that our practices aligned with industry standards and best practices. My contributions included providing precise bug reports and strategic recommendations to the development team, which helped in identifying key issues and expediting their resolution. This proactive approach not only improved software performance but also ensured compliance and safeguarded user data.