Provide white-glove technical and account support to all users of the CardTapp platform, including internal teamsCommunicate with customers to determine pain points for the purpose of swift resolution and potential upsell opportunitiesWork within ZenDesk to manage, triage and execute on all issuesWork with SalesForce for the purpose of account and opportunity management and proper alignment with internal sales teamsDevelop internal customer support and success resources in the form of help articles, ZenDesk macros and documented methodologies. Collaborate closely with team members support renewals and expansion opportunitiesServe as a contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.Clearly and concisely communicate to QA/dev teams any deeper technical issues with the platform

- Coordinate ongoing and recurring outreach and communication efforts to prospects,tracking results and progress- Develop, implement and manage membership recruitment campaigns including butnot limited to annual membership drives and related activities- Manage recruitment recognition program including but notlimited to expanded member visibility and local media announcements- Work effectively with Board members chapter members, committees and others inrecruitment and acquisition of future members to achieve the highest growth rate inline with budget and chapter recruitment goals.- Develop, implement and maintain membership retention campaigns, includingcoordination of events, volunteers and staff training aimed at membership retention.- Coordinate and manage content of ongoing business development e-mails and relatedcommunications.- Work appropriately with members, committees and Board of Directors to achieve thehighest retention rate early in the year in line with budget and chapter retention goals.- Provide new member orientation and introduction activities including but not limitedto initial communication, personal outreach and visits to member companies.- Develop and direct fundraising activities on behalf of the ABC Cares Foundation, the chapter affiliated IRS 501(c)3 benefiting industry professionals and their families.- Coordinate required governance activities for the Foundation Trustees

-Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; -Initiates sales process by building relationships; qualifying potential; scheduling appointments.-Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.-Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.-Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.-Develops targeted marketing campaigns at an account specific level to drive interest.

-Maintain a patch consisting of the central U.S. territory, with a quarterly quota of $3 million. -Negotiate renewal of Citrix licensing with current customers, while discovering pain-points and other potential use-cases for the purposes of future customer satisfaction and deal growth.-Working with major channel vendors to ensure renewal opportunities are discovered and delivered, and all potential revenue over a quarter is realized.-Utilize SalesForce to maintain, monitor and develop pipeline.-Track deals and opportunities across all stages from initial contact to final fruition via various methods of constant end-user contact

◦ Work with sales staff and clients to resolve licensing and technical issues◦ Use SalesForce, Alchemy and other databases as a foundation for the position◦ Interact directly with clients to determine the best ways to ensure their satisfaction

o Created news stories from basic leadso Prepared all interview questions and contento Contacted/interviewed members of the community on all levels(government, civilian, law enforcement, etc…)o Wrote hard-news scripts ready for broadcasto Recorded and edited voice-over for the FAU radio station

◦ Manage a team of 10+ people◦ Support ongoing go to market strategy and vendor incentives driving sales up to $2,200 per day. ◦ Established ongoing relationships with community leaders to promote revenue driving programs◦ Ensure consistent customer satisfaction ◦ Run day-to-day general restaurant operations including financial reconciliation ◦ Perform inventory for the restaurant◦ Highest staff sales during most shifts ◦ Excellent multitasking skills◦ Consistently exemplary interaction with both customers and vendors

Meeting with clients, discussing their needs and helping to build a media campaign, gathering information about their respective businesses and generating copy based on that.