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Experienced Senior Account Manager with a demonstrated history of success working in the legal services industry. Skilled in Account Management, Contract Negotiation, Customer Retention, Sales, Leadership, Business Development and Social Media.
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Director Of Operations6S DigitalSaint Paul, Mn, Us
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Director Of Operations6S Digital Dec 2023 - Present -
Marketing Operations ManagerBold Digital Ventures Oct 2021 - Jun 2024 -
Website ManagerCollegis Education Nov 2020 - Sep 2021Minneapolis, Minnesota, United States -
Senior Account ManagerFindlaw, Part Of Thomson Reuters Jul 2018 - Nov 2020Eagan, MnDrive positive results while directing digital marketing initiatives for a $4M account portfolio. Lead quarterly performance consultations in tandem with daily website/campaign support to over 150 law firm clients. Leverage FindLaw’s industry and consumer insights to develop, present, execute and manage successful multi-channel marketing strategies tailored to individual customer goals. Foster a productive and confident team environment by hosting weekly WordPress training sessions for account management. Travel to assigned San Francisco territory to strengthen client relationships and secure campaign renewals. Closely collaborate with product team and field sales consultants to build creative solutions for complex customer requests, identify risk factors, resolve customer disputes and exceed expectations. -
Solutions Account ManagerFindlaw, Part Of Thomson Reuters Jul 2016 - Jul 2018Eagan, MnActively served as primary point of contact for a $2M portfolio of law firm customers with FindLaw digital marketing solutions. Provided subject matter expertise across all customer-facing elements including SEO/strategy, product deliverables, technology, billing, social media, brand management and industry “best practice.” Exceeded 100% of renewal targets and achieved the highest customer retention rate at FindLaw (90%) by proactively addressing customer needs, establishing clear and realistic expectations and by remaining an accessible and engaged customer advocate. Spearheaded new projects and customer initiatives in conjunction with web designers, developers, sales partners and other cross-functional teams in support of goals on both the business and customer level.
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Directory Account ManagerFindlaw, Part Of Thomson Reuters Nov 2015 - Jul 2016Eagan, MnProvided operational and light consultative support to a high volume portfolio of over 1,500 customers who exclusively leveraged FindLaw for its FindLaw.com, SuperLawyers.com, LawInfo.com and Abogado.com directory products. Responsible for renewing advertising subscriptions for law firms specializing in a variety of different practice areas and located along the western and northern coast of the U.S. Achieved 100% of retention goals by learning to effectively balance the customer support function of the role while simultaneously engaging in a high volume of cold calling/emailing to obtain customer renewals.
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Account CoordinatorFindlaw, Part Of Thomson Reuters Jul 2014 - Nov 2015Eagan, MnProvided operational support to team of 14 account managers based on workflow demands. Designated as primary resource for escalated customer requests, complex website updates and systems access for new hires. Initiated enhancements to improve usability and functionality of FindLaw’s internal business systems. Created new processes and training materials for account manager and account coordinator onboarding.
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Marketing/Recreation CoordinatorCity Of St. Cloud Sep 2012 - May 2014St. Cloud, Minnesota AreaPartnered closely with program supervisor in Parks and Recreation department to create events and community outreach programs, increasing park visits and promoting community engagement. Established new vendor partnerships to improve variety and success of city events and increase facility rentals.
Chrishawn Johnson Skills
Chrishawn Johnson Education Details
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Mass Communications (Advertising) -
Mahtomedi Senior High School
Frequently Asked Questions about Chrishawn Johnson
What company does Chrishawn Johnson work for?
Chrishawn Johnson works for 6s Digital
What is Chrishawn Johnson's role at the current company?
Chrishawn Johnson's current role is Director of Operations.
What is Chrishawn Johnson's email address?
Chrishawn Johnson's email address is ch****@****ion.com
What is Chrishawn Johnson's direct phone number?
Chrishawn Johnson's direct phone number is +165175*****
What schools did Chrishawn Johnson attend?
Chrishawn Johnson attended St. Cloud State University, Mahtomedi Senior High School.
What skills is Chrishawn Johnson known for?
Chrishawn Johnson has skills like Sales, Social Media, Marketing Strategy, Contract Negotiation, Leadership, Microsoft Office, Digital Marketing, Business Development, Negotiation, Customer Retention, Wordpress, Graphic Design.
Who are Chrishawn Johnson's colleagues?
Chrishawn Johnson's colleagues are Mark W..
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