Chris Heath Email & Phone Number

Napier, Hawke’S Bay, New Zealand

Chris is a technical writer and illustrator based in Napier, New Zealand. Chris provides documentation services that capture a business's current reality in terms of the tasks staff perform, the sequence in which tasks are performed, and the steps required to complete each task. The outcomes are:- a birds-eye-view of a business's processes, and- detailed procedures for performing critical tasks.Without this information, many businesses are flying blind and can end up being caught out when key staff go on leave or move onto another job. Mitigate the losses and expensive mistakes incurred when staff leave, by capturing the knowledge only they hold. Have new staff come up to speed quickly with their roles with documented processes and procedures.For some recent clients, visit www.techwriting.co.nz

Napier, Hawke'S Bay, New Zealand

Working with subject matter experts to restructure, edit, write new content and design 2D vector and 3D illustrations for two internal guidance documents. As part of the Safer Ports Programme, the purpose of the documents is to assist Maritime NZ staff in the interpretation and application of legislation and approved guidance. The subject of the two documents relates to lifting appliances (cranes) and pressure equipment (boilers, refrigeration, air receivers).

Wellington, Wellington Region, New Zealand

Assisted with authoring the Approved Code of Practice for Loading and Discharging Cargo.Authored and illustrated a safety update about Telescopic Accomodation Ladders.Initiated a plain language project for small commercial fishing operators to explain their responsibilities under the Health and Safety at Work Act.Created illustrations for the document "Briefing for the Incoming Minister, Maritime New Zealand, 2023".

• Developed and authored online help (using web standards), and PDF user guides for ASB's internet-based business banking products. Products included Fastnet Office, Fastnet Business, Professional Trust, EPW and FastPay.• Developed Help Desk Administration Manuals for the ASB Online Help Desk to be used in conjunction with ASB’s Internet banking software.• Assisted with testing and the writing of Functional and UAT test plans.

Working on Manukau City Council's Year 2000 project, I:• liaised with the project director and project managers to determine the project’s documentation requirements • prepared a documentation work breakdown structure and schedule• recruited writers for project, technical and business continuity documentation, and • established and maintained documentation standards and methods.

Master Of Philosophy, Architecture, Design

Completed a Master of Philosophy (Architecture)

National Diploma In Architectural Technology, Architecture

Certificate In Adult Teaching, Education

Completed the National Diploma in Architectural Technology.

Bachelor Of Science, Botany

Completed a Bachelor of Science (Botany)