Onsite Production Lead Technician
Current- Managing and overseeing a small team of 12-15 technicians. The main point of contact for these technicians, helping field escalations and other situations as they arise- Timecard management, adjusting clocked hours as necessary in ADP. Approving paid time off or sick time when needed on an individual basis.- Onboarding of all new part time and full time FNTECH Technical Production technicians- Extensive knowledge of FNTECH and Meta’s operations and procedures and the ability to clearly explain these to new technicians. Developed a clear and easy-to-follow tracking of progress in onboarding, allowing management and new hires to work independently as well as together to efficiently prepare the technician for their career at the company- Basic IT management and group control for internal access and tools- Developing training programs and steps for new technicians. With fast team growth and the transition to a remote work environment, training becomes paramount as well as fluid because of the changing world. Tracking training progression and training goals collaboratively in Airtable. Scheduling training and deep dives for trainees and trainers. Administered basic training tests for approvals on operational positions for technicians.- Help FNTECH events at Meta team re-tool their event operations from onsite to a work from home/remote environment. Dogfooding and research of new tools to set the team up for success and to thrive in a remote event world- Project management using tools such as Asana and Airtable.