Chris Heenan's Location
Hoyland, England, United Kingdom, United Kingdom
Chris Heenan's Contact Details
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About Chris Heenan
Following redundancy in November 2019 I took a break away from IT Management giving me the opportunity to reconnect with the front-end business in three major employers and understand and empathise on day to day interaction with IT Infrastructure and Applications and resulting impact (positive and negative) on colleagues. This has given me a renewed impetus to re-join IT Management to deliver high class IT Service into businesses.Prior to this break, I have over 33 years IT Operational experience and have worked for large Blue Chip and internationally recognised employers, supporting various mission critical enterprise hardware and software platforms across multiple sites and datacentres. A highly professional tenacious, competent self starter who works well under pressure and has a robust, positive and enthusiastic character, influencing and motivating colleagues at all levels. Experienced in managing multi million pound Opex and Capex budgets, identifying one off and ongoing cost reductions through contract negotiations, risk management etc.Over 23 year’s management experience of Technical and none Technical teams including Operational, Implementation and Design teams. Successful 3rd Party Supplier/Vendor Management of multi million pound contracts, such as IBM, BT, Symantec and Microsoft, driving change and service improvement where appropriate.Has strong ITIL knowledge and awareness (ITIL Certified), particularly in the Change, Incident and Problem management arenas including Change and Problem Management process re- engineering and Service Transition.Specialties: Excellent People Manager and MotivatorHigh Level of Technical Understanding and ExperienceExcellent communication skillsExtremely strong problem resolution skillsStrong ITIL Knowledge and AwarenessSuccessful 3rd Party Supplier/Vendor Management
Chris Heenan's Current Company Details
Chris Heenan Work Experience Details
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Technical Services Field Support LeadKeepmoatHoyland, Gb
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Technical Services Field Support LeadKeepmoat Dec 2022 - PresentDoncaster, England, United Kingdom -
Group It Helpdesk ManagerSafestyle Uk Aug 2021 - Dec 2022United Kingdom -
It EngineerSafestyle Uk May 2021 - Aug 2021Barnsley, England, United KingdomIT Engineer - Supporting all IT issues across the Factory and wider Head Office, Installation and Sales Branches
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It Engineer - Windows 10 Rollout ProjectSafestyle Uk Mar 2021 - May 2021Barnsley
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Home Delivery DriverMorrisons Sep 2020 - Jun 2021Sheffield, England, United Kingdom -
Postal WorkerRoyal Mail Jun 2020 - Mar 2021Sheffield, England, United Kingdom -
Fulfillment AssociateAmazon Logistics Oct 2020 - Jan 2021Doncaster, England, United KingdomWorked as a Fulfillment Associate (picking at height) for Amazon during the peak 2020 pressure period.
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Database & Integration Services ManagerThe Co-Operative Group Nov 2018 - Nov 2019Manchester
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Database Services ManagerThe Co-Operative Group Jun 2013 - Sep 2018Manchester, United Kingdom -
Head Of DbaAtos International Dec 2011 - May 2013Sheffield, United KingdomResponsible for Strategy, Design, Build, Transformation and Operate for UK Database Platforms. Delivering Operate and Project delivery with a team of 78 Technical Staff and 4 Team Leaders, spread across 15 locations serving in excess of 60 Public and Private sector clients including Retail, Media, Energy and Financial industries. Technologies/Platforms Covered include: Oracle (DB,RAC,Exadata,Goldengate), MySQL, MS SQL Server and SESAM. -
Production Manager - Managed Hosting DbaAtos International Jul 2011 - Dec 2011ManchesterTUPE Transferred across to AtoS from Siemens. Carrying out the same duties and responsibilities as detailed under Siemens (Production Manager – Managed Hosting DBA).
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Production Manager - Managed Hosting DbaSiemens It Services May 2010 - Jun 2011Manchester, United KingdomOverall Duties & Responsibilities• Responsible for Opex of Circa £1 million per annum.• Responsible for Team Management of 15 Multi-site, Multi Disciplined, 3rd Line DBA’s.• Responsible for Strategic Positioning of the SIS UK DBA Team• Member of the Senior Management Major Incident Escallation Callout Rota.• Relationship\Vendor Management between SIS and Key Third Party Suppliers i.e. Oracle, Microsoft, Fujitsu etc.• Ensure Database platforms remain Supportable And In Line With Global Policy both from a EOL/EOS Software perspective and also Colleague Skills Perspective. -
3Rd Line Hosting Server And Os Team LeaderCable & Wireless Dec 2008 - Nov 2009Overall Duties & Responsibilities• Responsible for Team Management of a Multi-site, Multi Disciplined, 3rd Line Technical Support Team including 1to1’s, objective setting etc (23 Engineers).• Responsible for Strategic Positioning of the Hosting Server and OS Platforms (Windows OS, Unix OS, Exchange and Database)• Responsible for Progression and Management of Identified Risks• Provide Support to Bid Team/New Business Streams In Relation To The Server and OS infrastructure.• Ongoing Patch Management of Unix and MS OS• Esacalation Point for All 3rd Line Server and OS Hosting Issues..• Relationship\Vendor Management between C&W and Key Third Party Suppliers i.e. Computacenter, Sun, Symantec, HP, Microsoft.• Ensure Server and OS Platforms Remain Supportable And In Line With Current Policy both from a EOL/EOS Hardware/Software perspective and also Colleague Skills Perspective• Member of the C&W Major Incident Management Rota.Key Projects/Initiatives• Achieved transition of initial internal IT Systems onto Virtualised FSA (Future State Architecture) within Hosting.• Achieved compliance for both Internal and External Audits i.e. ISO9001/QMS, Government Audits, Microsoft SPLA Auditing etc.• Achieved 15% identification and progression of cost reductions on contracts worth circa £2 Million.• Achieved successful transition of 3rd Line support services back from India to UK.• Achieved successful merging and management of Unix, MS OS, MS Exchange and Oracle 3rd Line teams. -
Uk Voice And Data Network ManagerLiberata Aug 2005 - Dec 2008Key Projects/Initiatives•Achieved year on year cost reductions of 45% (£540K) on MPLS line rental whilst increasing maintenance support and Service Levels.•Achieved successful migration of MPLS lines from existing to new supplier.•Achieved successful migration of fixed line voice from existing to new supplier realising ongoing savings of circa 15% per annum.•Achieved merger and restructure of Voice and Data Teams across Liberata to setup a joint national Operations, Design and Implementation team. Improving in and out of hours competence and flexibility of resource.•Achieved Network Audit Compliance for both Internal and External Audits (SOX, CESG Compliance) ensuring compliance and renewal of existing client contracts.Overall Duties & Responsibilities •Provided Team Management of a Multi-site UK team of NOC, Field Technical Support and Design and Implementation Engineers (15 engineers).•Responsible for 2nd and 3rd line support of circa 600 LAN/WAN and Voice Devices (CISCO, Checkpoint and Juniper, Alcatel, Siemans and Mitel). Ensuring strategic positioning of the Voice and Data Network Platforms.•Provide technical guidance and support at Key client meetings including presentation of Network related changes and initiatives.•Responsible for Voice and Data budget in excess of £7 million and identification and progression of potential cost reductions (larger achievements in Key Projects/Initiatives).•Responsible for Ensuring Continuous Service Improvements and Driving the Resultant Change•Provide Technical Consultancy, Expertise & Guidance Around Voice and Data Networking to internal and external client including Support to Bid Team/New Business Streams In Relation To The Network Infrastructure•Esacalation Point for All UK Voice and Data Network Issues.•Responsible for Review and Sign Off of All Technical Solutions/Project Proposals•Relationship\Vendor Management between Liberata and Key Third Party Suppliers i.e. BT. -
It Service & Operaions Team LeaderVentura Mar 2001 - Jul 2005Team management (7 staff) including, staff development and performance management.Responsible for 24x6 IT Operational functions (Batch Management, Platform Monitoring, Backup and Media Management Services, First Level Support). Provision of Incident, Problem, Change and Service Level Management functions in line with ITIL best practice. Re-Engineered Change and Problem Management Functions within Ventura Including the recruitment and Induction of Staff into the Service Management Team gaining buy in from Board. Maintainance and improvement of processes, technologies and relationships to ensure services are consistently delivered and continue to meet the needs of the business and clientsRelationship Management between Ventura and Key Third Party Suppliers. Attendance of key client Service Delivery meetings. Regular review of services provided to ensure that agreed Service Levels are met or exceeded.Representation of Ventura at Next Group level for shared supplier meetings and liaison. Contribution to the effective cost management of external services to a value in excess of £4m . Co-ordination and organisation of regular Disaster Recovery tests. Co-ordination and organisation of major software/hardware upgrades. Identification of opportunities for cost and performance efficiencies and for the delivery of any projects agreed to achieve them. Contribution to Bid/ITT work,covering ITIL, Mainframe and Operational requirements. -
Network Team LeaderPost Office Apr 1998 - Mar 2001Network Team Leader, October 1999 to March 2001Deputy Network Team Leader, May 1999 to October 1999Network Technician, April 1998 to May 1999Team management (6 staff) including, staff development and performance management.Based at The Post Office’s main IT Centre in Chesterfield. providing 2nd line support of customers connecting over The Post Offices Data Network. Part of callout rota, providing out of hours support of the network and change implementation. Closely involved in project planning.Attendance of Service Delivery meetings, providing stats on Network availability, Incident/Team performance against set KPI’s. Attendance of Change control meetings, technically approve changes, provide guidance, provide feedback on team performance against set KPI’s. Chair of Third Party Supplier meetings (BT C&W Alcatel etc). Re-wrote Operational Procedures to bring in line with current standards. -
Gnoc Bridge LeaderIbm Global Services Sep 1995 - Apr 1998Bridge Leader, November 1997 to April 1998Network Operations Analyst, September 1995 to November 1997 Based At IBM’s Global Services Division in Portsmouth which provided EMEA wide monitoring and proactive/reactive 2nd line problem diagnosis of the Multi Protocol and SNA Networks, looking after a range of router hardware including Cisc o’s and IBM own router range (6611,2210’s) and various model NCP's.Responsbile for the day to day running of the IGNS Bridge, team management (30 staff) including staff development and performance management. Ensured correct manning and skill levels were available for each shift. Provided training and mentoring for junior members of staff. Central point of escalation for Internal and External IBM customers. Liaison with country helpdesks and managers to maintain the correct focus and progression of incidents and problems. Deputised out of core business hours for the IGSNS Operations manager. -
Senior Systems ControllerBoc Aug 1986 - Aug 1995Senior Systems Controller (Datacentre), January 1995 to August 1995 Systems Controller (Datacentre), March 1992 to January 1995 Shift Leader (Northern Operations), July 1989 to March 1992 Senior Operator (Northern Operations), July 1988 to July 1989 Operator (Northern Operations), November 1987 to July 1988 Trainee Operator (Northern Operations), August 1986 to November 1987 Batch Processing (Including JCL fixes), First line Network support, Problem and Change management, Provide training and supervision to junior staff, Deputise for Shift Managers, Pro-active monitoring of the global network. -
Shift LeaderBoc Gases 1989 - 1992Batch Processing (Including JCL fixes), First line Network support, Problem and Change management, Provide training and supervision to junior staff, Deputise for Shift Managers, Pro-active monitoring of the global network.
Chris Heenan Skills
Itil
Service Delivery
Data Center
Service Management
It Service Management
Outsourcing
Disaster Recovery
Project Delivery
Change Management
It Operations
Management
Team Management
Infrastructure
It Strategy
Prince2
Team Leadership
It Management
Telecommunications
Stakeholder Management
Crm
Networking
Microsoft Exchange
Cisco Technologies
Enterprise Architecture
Managed Services
Voip
Project Planning
It Outsourcing
Vendor Management
Active Directory
Unix
Databases
Cisco Systems Products
Frequently Asked Questions about Chris Heenan
What company does Chris Heenan work for?
Chris Heenan works for Keepmoat
What is Chris Heenan's role at the current company?
Chris Heenan's current role is Technical Services Field Support Lead.
What is Chris Heenan's email address?
Chris Heenan's email address is ch****@****ve.coop
What is Chris Heenan's direct phone number?
Chris Heenan's direct phone number is +1 914-499*****
What skills is Chris Heenan known for?
Chris Heenan has skills like Itil, Service Delivery, Data Center, Service Management, It Service Management, Outsourcing, Disaster Recovery, Project Delivery, Change Management, It Operations, Management, Team Management.
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