Chris Heenan Email & Phone Number

Hoyland, Gb

Doncaster, England, United Kingdom

United Kingdom

Barnsley, England, United Kingdom

IT Engineer - Supporting all IT issues across the Factory and wider Head Office, Installation and Sales Branches

Barnsley

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Doncaster, England, United Kingdom

Worked as a Fulfillment Associate (picking at height) for Amazon during the peak 2020 pressure period.

Manchester

Manchester, United Kingdom

Sheffield, United Kingdom

Responsible for Strategy, Design, Build, Transformation and Operate for UK Database Platforms. Delivering Operate and Project delivery with a team of 78 Technical Staff and 4 Team Leaders, spread across 15 locations serving in excess of 60 Public and Private sector clients including Retail, Media, Energy and Financial industries. Technologies/Platforms Covered include: Oracle (DB,RAC,Exadata,Goldengate), MySQL, MS SQL Server and SESAM.

Manchester

TUPE Transferred across to AtoS from Siemens. Carrying out the same duties and responsibilities as detailed under Siemens (Production Manager – Managed Hosting DBA).

Manchester, United Kingdom

Overall Duties & Responsibilities• Responsible for Opex of Circa £1 million per annum.• Responsible for Team Management of 15 Multi-site, Multi Disciplined, 3rd Line DBA’s.• Responsible for Strategic Positioning of the SIS UK DBA Team• Member of the Senior Management Major Incident Escallation Callout Rota.• Relationship\Vendor Management between SIS and Key Third Party Suppliers i.e. Oracle, Microsoft, Fujitsu etc.• Ensure Database platforms remain Supportable And In Line With Global Policy both from a EOL/EOS Software perspective and also Colleague Skills Perspective.

Overall Duties & Responsibilities• Responsible for Team Management of a Multi-site, Multi Disciplined, 3rd Line Technical Support Team including 1to1’s, objective setting etc (23 Engineers).• Responsible for Strategic Positioning of the Hosting Server and OS Platforms (Windows OS, Unix OS, Exchange and Database)• Responsible for Progression and Management of Identified Risks• Provide Support to Bid Team/New Business Streams In Relation To The Server and OS infrastructure.• Ongoing Patch Management of Unix and MS OS• Esacalation Point for All 3rd Line Server and OS Hosting Issues..• Relationship\Vendor Management between C&W and Key Third Party Suppliers i.e. Computacenter, Sun, Symantec, HP, Microsoft.• Ensure Server and OS Platforms Remain Supportable And In Line With Current Policy both from a EOL/EOS Hardware/Software perspective and also Colleague Skills Perspective• Member of the C&W Major Incident Management Rota.Key Projects/Initiatives• Achieved transition of initial internal IT Systems onto Virtualised FSA (Future State Architecture) within Hosting.• Achieved compliance for both Internal and External Audits i.e. ISO9001/QMS, Government Audits, Microsoft SPLA Auditing etc.• Achieved 15% identification and progression of cost reductions on contracts worth circa £2 Million.• Achieved successful transition of 3rd Line support services back from India to UK.• Achieved successful merging and management of Unix, MS OS, MS Exchange and Oracle 3rd Line teams.

Key Projects/Initiatives•Achieved year on year cost reductions of 45% (£540K) on MPLS line rental whilst increasing maintenance support and Service Levels.•Achieved successful migration of MPLS lines from existing to new supplier.•Achieved successful migration of fixed line voice from existing to new supplier realising ongoing savings of circa 15% per annum.•Achieved merger and restructure of Voice and Data Teams across Liberata to setup a joint national Operations, Design and Implementation team. Improving in and out of hours competence and flexibility of resource.•Achieved Network Audit Compliance for both Internal and External Audits (SOX, CESG Compliance) ensuring compliance and renewal of existing client contracts.Overall Duties & Responsibilities •Provided Team Management of a Multi-site UK team of NOC, Field Technical Support and Design and Implementation Engineers (15 engineers).•Responsible for 2nd and 3rd line support of circa 600 LAN/WAN and Voice Devices (CISCO, Checkpoint and Juniper, Alcatel, Siemans and Mitel). Ensuring strategic positioning of the Voice and Data Network Platforms.•Provide technical guidance and support at Key client meetings including presentation of Network related changes and initiatives.•Responsible for Voice and Data budget in excess of £7 million and identification and progression of potential cost reductions (larger achievements in Key Projects/Initiatives).•Responsible for Ensuring Continuous Service Improvements and Driving the Resultant Change•Provide Technical Consultancy, Expertise & Guidance Around Voice and Data Networking to internal and external client including Support to Bid Team/New Business Streams In Relation To The Network Infrastructure•Esacalation Point for All UK Voice and Data Network Issues.•Responsible for Review and Sign Off of All Technical Solutions/Project Proposals•Relationship\Vendor Management between Liberata and Key Third Party Suppliers i.e. BT.

Team management (7 staff) including, staff development and performance management.Responsible for 24x6 IT Operational functions (Batch Management, Platform Monitoring, Backup and Media Management Services, First Level Support). Provision of Incident, Problem, Change and Service Level Management functions in line with ITIL best practice. Re-Engineered Change and Problem Management Functions within Ventura Including the recruitment and Induction of Staff into the Service Management Team gaining buy in from Board. Maintainance and improvement of processes, technologies and relationships to ensure services are consistently delivered and continue to meet the needs of the business and clientsRelationship Management between Ventura and Key Third Party Suppliers. Attendance of key client Service Delivery meetings. Regular review of services provided to ensure that agreed Service Levels are met or exceeded.Representation of Ventura at Next Group level for shared supplier meetings and liaison. Contribution to the effective cost management of external services to a value in excess of £4m . Co-ordination and organisation of regular Disaster Recovery tests. Co-ordination and organisation of major software/hardware upgrades. Identification of opportunities for cost and performance efficiencies and for the delivery of any projects agreed to achieve them. Contribution to Bid/ITT work,covering ITIL, Mainframe and Operational requirements.

Network Team Leader, October 1999 to March 2001Deputy Network Team Leader, May 1999 to October 1999Network Technician, April 1998 to May 1999Team management (6 staff) including, staff development and performance management.Based at The Post Office’s main IT Centre in Chesterfield. providing 2nd line support of customers connecting over The Post Offices Data Network. Part of callout rota, providing out of hours support of the network and change implementation. Closely involved in project planning.Attendance of Service Delivery meetings, providing stats on Network availability, Incident/Team performance against set KPI’s. Attendance of Change control meetings, technically approve changes, provide guidance, provide feedback on team performance against set KPI’s. Chair of Third Party Supplier meetings (BT C&W Alcatel etc). Re-wrote Operational Procedures to bring in line with current standards.

Bridge Leader, November 1997 to April 1998Network Operations Analyst, September 1995 to November 1997 Based At IBM’s Global Services Division in Portsmouth which provided EMEA wide monitoring and proactive/reactive 2nd line problem diagnosis of the Multi Protocol and SNA Networks, looking after a range of router hardware including Cisc o’s and IBM own router range (6611,2210’s) and various model NCP's.Responsbile for the day to day running of the IGNS Bridge, team management (30 staff) including staff development and performance management. Ensured correct manning and skill levels were available for each shift. Provided training and mentoring for junior members of staff. Central point of escalation for Internal and External IBM customers. Liaison with country helpdesks and managers to maintain the correct focus and progression of incidents and problems. Deputised out of core business hours for the IGSNS Operations manager.

Senior Systems Controller (Datacentre), January 1995 to August 1995 Systems Controller (Datacentre), March 1992 to January 1995 Shift Leader (Northern Operations), July 1989 to March 1992 Senior Operator (Northern Operations), July 1988 to July 1989 Operator (Northern Operations), November 1987 to July 1988 Trainee Operator (Northern Operations), August 1986 to November 1987 Batch Processing (Including JCL fixes), First line Network support, Problem and Change management, Provide training and supervision to junior staff, Deputise for Shift Managers, Pro-active monitoring of the global network.

Batch Processing (Including JCL fixes), First line Network support, Problem and Change management, Provide training and supervision to junior staff, Deputise for Shift Managers, Pro-active monitoring of the global network.