Chris Heffernan Email & Phone Number

Seattle, Washington, United States

Program Management leadership for software and solutions working with cross-functional teams across the business. Work on process improvement, financial planning, budgeting & vendor management. Leading project management for software releases with key stakeholders along with resource management and developing dashboards for executive leadership.

Greater Seattle Area

International Roastery (3.5 years)Business Planning Program Manager for global Starbucks Siren Retail Roastery & Reserve flagship locations around the world (Shanghai, Milan, Tokyo, Seattle, New York and Chicago). Cross-functional leader with domestic and international partners. Lead executive reviews, identifying KPI’s and measuring the business. Built a.

Greater Seattle Area

CONSULTANT, Kirkland, WA Starbucks R&D – (8/11 – 8/12): Cross-functional, program manager through the conception and launch of Evolution Fresh retail stores. Also launched two very successful concepts (Fresh Baked and Expanded Lunch) within Starbucks core stores to test operational and sales feasibility. This included developing marketing collateral.

• Director, Digital Marketing
• Client and cross-group liaison for multiple digital marketing projects and teams including design, video production, social media, SEO, UX/UI, mobile and web development for top clients.
• Led development and measurement of Global Alliance for Clean Cookstoves website in conjunction with the Clinton Foundation and United Nations.
• Initiated and led contract discussions and communication with industry-leading music artists resulting in several promotional videos for Microsoft Bing and a successful SXSW music event.

Kirkland, WA

• CONSULTANT, Kirkland, WA 2007 – 2010
• Microsoft XBOX (11/09 – 5/10): Managed strategic planning scorecards with KPI’s for Microsoft Xbox Live applications across 28 countries. Performed music industry research with strategic partnerships.
• Microsoft SCP (6/08 – 6/09): Promoted Subscription Computing Program (SCP) with Telco’s in emerging markets around the world; included management of marketing funds worldwide and strategic analysis of individual markets.
• Microsoft OEM Marketing (07 – 08): Initiated cross-functional study for marketing program between OEM’s, MSN and Telco’s, which grew broadband and computer offering throughout the world.
• Team Cowboy (6/09 – 8/11): Marketing, PR and Business Development Director for recreational sports website. Established relationships with parks and recreation departments, sports groups and leagues throughout North.
• Other: Completed Project Portfolio Management assignments at American Express and PepsiCo in partnership with Primavera successfully improving operations and resource availability.

• Director, Mobile Music Products and Partners
• Managed strategic accounts with worldwide telco’s & 3rd parties while building product strategy.
• Acted as key liaison in defining business vision, marketing and press releases.

• Senior Manager, Partnerships and Product Portfolio
• Served as liaison and account manager for strategic partners re-negotiating contracts with top service providers and acquisition of content for savings of nearly $1M.
• Rolled out musicID service across the network.
• Managed a staff of 26 mobile developers and business analysts.
• Re-negotiating contracts and coordinating migration to a consolidated Vendor Management System resulting in significant savings in bill rates.
• Negotiated terms and fully implemented an enterprise Project Portfolio Management (PPM) system. Featured in magazine and conference for my work in resource allocation, managing risks, creating executive dashboards and.

• Program Manager, Music and Strategic PartnershipsServed as partner manager with RealNetworks’ primary media vendors such as AMG, Virage and Listen.
• Successfully negotiated contracts with new media search partner and existing metadata provider to expand usefulness of artist pages, which led to increased ad revenue.
• Coordinated with top media partners such as CNN, E! Online, NBA, NHL and MLB to secure content.
• Managed implementation of music website for U2 / Island Records

Program and Account Manager, MSN DivisionServed as strategic partnership manager for Keynote Systems, Microsoft’s partner and business partner in determining performance metrics for numerous domestic and global divisions over dial-up and broadband connections globally.

California, United States

Yeoman 3rd Class - Served Honorably with multiple medals and a recommendation to attend Officer Candidate School. Sole Legal Yeoman onboard ship.